Experience

Stratosphere IT Services Private Limited

• India
• Information Technology & Services
• 200 - 300 Employee

• Account Manager

  • Jul 2021 - Present

  Responsible for Identifying relevant contacts at a target organization and to establish first contact & manage VP's business calendar, communication etc. Additional Responsibility: - Handling Client Engagements - Setting up Offline and Online meetings with clients (Microsoft Teams, Zoom, Web-ex etc.) - Managing emails and correspondence – Assist in development of executive level reports and presentations, coordinating internal meetings, preparing agenda and sending minutes of meeting. - Screening calls and visitors – screen calls with priorities, taking messages and resolving queries



Vertex Group

• India
• IT Services and IT Consulting
• 100 - 200 Employee

• Assistant Manager

  • Sep 2020 - Feb 2021

  Vertex is one of the fastest growing Business Optimization Solutions providers globally. Ranked 19th amongst 50 most innovative companies across the globe, it provides cutting edge solutions while keeping the cost under control. Vertex Global Services is a 100% subsidiary of ILC Solutions, based out of Miami, Florida. Responsible for Identifying relevant contacts at a target organization and to establish first contact & manage VP's business calendar, communication etc. Additional Responsibility: - Setting up Offline and Online meetings with clients (Microsoft Teams, Zoom, Web-ex etc.) - Managing emails and correspondence - Screening calls and visitors – screen calls with priorities



Infosys

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Client Services Manager

  • Nov 2017 - Jul 2020

  • Searching information about perspective partners or leads through social media, internet, forum, cold calling etc. • Maintaining database of such partners along with information about concern person. Partner profiling is done based on geography allocated • Approaching identified potential partners/ clients through call or email. • Making them understand about company and our services • Building relationship with partners/ clients to get future business • Develop and nurture relationships with prospects answering all their queries • Forwarding qualified leads to reporting manager • Making weekly work status report for team.



Wings Brand Activations(I) Pvt. Ltd.

• India
• Advertising Services
• 300 - 400 Employee

• Client Services Manager

  • Feb 2017 - Jul 2017

  ● To schedule meetings/week basis according to the data provided by tele-calling, references, etc. ● Research on clients which are being approached and understand the business model. ● Coordinate with other business development colleagues as to avoid duplication in reaching out to the same clients. ● To update the credentials and get well versed with the event credentials Handling Employee Relations ● Provided timely and adequate response to the employee issues ● Counseling employees along with the operation managers on disciplinary issues. ● Administered the separation & relieving process. Conducted exit Interviews and provided feedback to the operations ● Resolved issues using communication tools and employee feedback schemes like Skip level meeting, One-on-One ongoing Performance



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Client Service Professional

  • Sep 2015 - Feb 2017

  We are the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. - Identify new sales opportunity - Nurturing existing clients - Reaching to CXO's and Building relationship.



EXL

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Sr. Executive

  • Jun 2012 - Sep 2015

  Client representation and client dealing was most innovative and learning for me. Client representation and client dealing was most innovative and learning for me.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Sr. Executive

  • Feb 2005 - Nov 2011

  Worked with US outbound hardcore sales & up sales for 2 years and 8 months (Chase Bank & HSBC & Assurant), 1 year inbound (Juniper & Washington Mutual Bank) and worked with third party collections for 3 years (Arrow Financial, Midland Credit Management, Asset Acceptance LLC & NCO Portfolio Management). Worked with US outbound hardcore sales & up sales for 2 years and 8 months (Chase Bank & HSBC & Assurant), 1 year inbound (Juniper & Washington Mutual Bank) and worked with third party collections for 3 years (Arrow Financial, Midland Credit Management, Asset Acceptance LLC & NCO Portfolio Management).