Sales Director

• Jan 2021 - Present

E-commerce Project Manager

• Jan 2019 - Jun 2020

Mediator

• Aug 2015 - Nov 2016

• Mediate over 180 consumer complaint cases in 3 months with a 88% consumer satisfaction rate • Represent the department to communicate with the Chinese consumers over the 5 borough of New York City • Reinforce consumer protection law and educate small businesses in regards to policy in acceptable business practices • Assist the department director with Chinese to English translations and communication with Chinese clients in meetings, phone calls and face-to-face interactions • Mediate over 180 consumer complaint cases in 3 months with a 88% consumer satisfaction rate • Represent the department to communicate with the Chinese consumers over the 5 borough of New York City • Reinforce consumer protection law and educate small businesses in regards to policy in acceptable business practices • Assist the department director with Chinese to English translations and communication with Chinese clients in meetings, phone calls and face-to-face interactions

Event planner

• Jun 2015 - Mar 2016

• Assisted the marketing team to organize more than 10 events every month in New York City, each with a party size of over 100 guests • Worked with the talent recruiting team to expand the company’s size from 22 people to 48 people • Helped the CFO to plan the budget for each event • Achieved the top event planning performance award in July and August of 2015 within the company • Was ranked the top three most fashionable employee within the company • Assisted the marketing team to organize more than 10 events every month in New York City, each with a party size of over 100 guests • Worked with the talent recruiting team to expand the company’s size from 22 people to 48 people • Helped the CFO to plan the budget for each event • Achieved the top event planning performance award in July and August of 2015 within the company • Was ranked the top three most fashionable employee within the company