Experience

Midland States Bank

• United States
• Banking
• 500 - 600 Employee

• Trust Administrator II

  • Feb 2019 - Present

  Trust Administrator 2 February 2021 Current responsibility includes the day-to-day administration of trust accounts. Assisted in opening and closing accounts. Provide guidance and cross-training to others as well as new employees. Research account discrepancies. Maintain the books and records of trust accounts under administration. Interact in an ongoing relationship with trust clients and financial partners. Assist with account administration functions to ensure client satisfaction. Reviewed investment objectives and asset allocation parameters for trust accounts and prepared documentation. Trust Administrator 1 April 2019 Administration of special needs trusts and investment management accounts. Addressed client issues, needs, and participated in client meetings. Perform daily trust account activity which includes posting receipts, entering trade orders and processing check/wire requests. Submitted ACH transfer instructions for distributions. Assisted in raising cash for distributions. Maintained all account documentation for current and historical monitoring of accounts. Handled account inquiries from clients and attorneys. Administered all systems related to management of trust accounts. Handled department projects relating to accounts and special assets with regard to regulatory and compliance requirements for internal and external regulators. Responded to inquiries regarding administration, taxation, and fees of trust accounts. Show less



KeyBank

• United States
• Banking
• 700 & Above Employee

• Service Operations Manager / Branch Services Manager

  • 2011 - Feb 2019

  ▪ 2016 – 2019: Services Operations Manager / Cluster Compliance Manager, Key Bank ▪ 2011 - 2016: Branch Services Manager, First Niagara Bank ▪ 2007 – 2011: Cluster Operations Manager (AML / KYC Analyst), HSBC Bank Managed operational, service, accounting, and compliance-related activities within a retail branch. Provided input to the Branch Manager on overall procedural efficiencies. Monitored teller activities to ensure compliance with KYC/AML operational standards. Oversaw overdraft accounts and took steps to minimize aged overdrafts. Worked closely with auditors to provide relevant reports and efficiently respond to inquiries. Extensive experience as the point person for the audit process. Evaluated and improved the customer service experience and streamlined overall operations. HSBC Bank – Cluster Operations Manager (AML / KYC Analyst) (2007 – 2011) Reviewed business and personal accounts prior to onboarding to comply with KYC/CDD/AML requirements. Collected CIP information, conduct PE and OFAC searches, perform EDD to justify determinations. Analyzed weekly transaction reports (Deposits, Overdraft, New Account) to identify, investigate suspicious activity. Monitor Pending Collections reports to ensure bank recover losses prior to going to collections. Prepared branches for an audit and follow compliance procedures to ensure bank will pass financial and procedural audits. Primary contact with auditors. Trained tellers to identify potential account inconsistencies, suspicious activity, and new procedures. Oversaw compliance at 4 branches; worked closely with Premiere Banker and Business Banker to obtain documentation for AML rating before onboarding clients. Created a report to quickly identify account openings per classification for each location. Developed a reporting system that combined all documentation for each account. Determined potential P&L for the account’s and bank’s risk exposure. Developed and monitored reports for senior management. Show less



Tronox

• United States
• Chemical Manufacturing
• 700 & Above Employee

• Human Resources Analyst

  • May 2015 - Oct 2015

  This was a part time engagement, pursued along with the banking position This was a part time engagement, pursued along with the banking position



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Cluster Operations Manager (AML/KYC Analyst)

  • 2007 - 2011

  Oversaw compliance at 4 branches; worked closely with bankers to obtain documentation for AML rating before onboarding clients. Reviewed commercial (business) and personal accounts. Achievements: • Investigation uncovered a client was descended from royalty, which was undisclosed in the documentation. • Investigated the flow of funds and assets for a Russian business client buying cars at auctions in the US. • Researched inventory warehousing and logistics for a business client to verify the entity’s legitimacy. • By training the tellers to monitor suspicious activity, uncovered a bodega acting as an illegal check cashing business. Advised the client on steps to become compliant with banking regulations. Show less



Chase

• United States
• Financial Services
• 700 & Above Employee

• Vice President

  • 2005 - 2007

  Ensured satisfactory audit results. Maintained compliance with legal, corporate and regulatory procedures by implementing operational processes that reduced risks and minimized financial losses. Ensured satisfactory audit results. Maintained compliance with legal, corporate and regulatory procedures by implementing operational processes that reduced risks and minimized financial losses.



Citi

• United States
• Financial Services
• 700 & Above Employee

• Operations Officer

  • 2000 - 2004

  Highlights: • Automated, centralized and streamlined policies in procedures to provide structure. • Created, maintained operational integrity and control strategies to minimize losses. • Maintained business ethics and maximize efficiency while handling a high volume of work. Highlights: • Automated, centralized and streamlined policies in procedures to provide structure. • Created, maintained operational integrity and control strategies to minimize losses. • Maintained business ethics and maximize efficiency while handling a high volume of work.