Experience

MULA Car International Sdn Bhd

• Malaysia
• IT Services and IT Consulting
• 1 - 100 Employee

• Corporate Sales

  • Apr 2019 - Present



St Giles Hotels

• United Kingdom
• Hospitality
• 100 - 200 Employee

• Events Services and Sales Manager

  • Aug 2017 - Feb 2019



Four Points by Sheraton

• Hospitality
• 700 & Above Employee

• Sales Executive

  • Jul 2015 - Jul 2017

  • Pre-qualify Accounts, utilizing the database and develop appropriate and effective sales solicitation strategies to increase hotel’s market share.• Ensure a high level of exposure for hotel through direct sales solicitation, telephone contact and written communications.• Contact Executives of organization to explain services and facilities offered by hotel and to solicit business.• Assists with the preparation of the annual Business Plan.• Ensure that an efficient and accurate filing system, both manual as well as electronically is maintained at all times.• Maintain complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel. Attends and contributes to all Meetings as required.• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.• Maintains positive guest and colleague interactions with good working relationships.• Exercise responsible management and behavior at all times and positively representing the hotel’s management team.



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Management Trainee

  • Jan 2015 - Jun 2015

  Department : Quality Continuous Improvement, Finance, Sales and marketing, human resource Responsibilities• Provide assistance for daily tasks so that there is an overall improvement in the proper functioning of the hotel. • Understanding the present situation of the hotel and developing strategies for improving• Understanding the organizational protocols to ensure smooth management during training in the hotel• Work as a team with other co-workers and also management team ethically and professionally. • Excellent interpersonal, communication and interaction skills.



1881 Chong Tian Hotel

• Front office assistant

  • Apr 2013 - Oct 2013

  • Taking and processing of all rooms reservations (reservation orders through phone, fax or email) according to hotel guidelines. • To ensure that all guest details & documents are handled in a proper manner to protect the confidentiality of guest information. • Provide assistance and information to guests as well as courteous and efficient service to every guest request. • Ensuring the professional appearance and offering the best quality services to customers according to Hotel’s standard and procedures. • To attend to guest complaints promptly and bring up to Hotel’s Manager Attention for follow up. • Maintain positive guests and colleagues interaction with good working relationships. • To report any discrepancies such as skippers and dispute on bills so that action can be taken and no loss is suffered. Ensure that all guest billing instructions are follow up accordingly. • Assumes other related duties as directed from Hotel’s Managers. And To be adaptable to job enlargement and to be able to handle multitask.



Eastin Hotel Penang

• Hospitality
• 1 - 100 Employee

• Front office assistant

  • Jun 2012 - Mar 2013

  • Responsible to welcome and handle day to day check-in and check-out. • Provide assistance and information to guests as well as courteous and efficient service with every guest request. • Ensuring the professional appearance and offering the best quality services to customers according to Hotel’s standard and procedures. • Attend to all hotel guest requests and enquiries. • Handle incoming calls in timely and professional manner promptly. • Handle complaints and feedback tactfully. • Handle all room electronic key cards, e-mails and messages. • Update and make the hotel room reservation properly. • Speaks fluent English and confident enough to serve hotel guest & mangement. • Assist in cashier duty and make sure collect the right amount from guest. • Provide excellent customer service to hotel guests. • Manage the room reservations and coordinate with Reservation Officer from management team. • Work in a team with other co-workers and also management team ethically.



Sheraton Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Trainee

  • Oct 2011 - Dec 2011

  Trained at Front Office Department, Food and Beverage Department • Provide good service for guests, fulfill guests’ need.• Communicate with guests and understand what they want during their stay in the hotel.• Provide guests information that they request.