Product Owner

• Dec 2021 - Present

Project Manager

• Mar 2021 - Dec 2021

As Payment Platform owner, I was part of OKQ8s' implementation of a completely new Payment Platform (as a service) which is replacing old Legacy system. During the Implementation, I was responsible for the delivery of the solution, which was divided in different streams and components. A crucial part of the assignment included building and maintaining good relationships with platform provider and coordinating with all the OKQ8 stakeholders and helping product owners to create epics, features and user stories in Azure DevOps, which helped to create a delivery plan for the implementation. Also, first draft of the platform roadmap was created during the time in this project. Show less

Payment Specialist

• Aug 2019 - Dec 2020

Payment expert for the omni-credit (HMxKlarna). Market coordinator for Finland regarding the Pay later-product. This position included following tasks: Legal compliance review before launch, meetings and cooperation with the local team and provide help in questions regarding the product.

Business Solutions Analyst

• Sep 2018 - Aug 2019

Main task was to collect business needs and coordinate cross functional team to analyse and create business requirements in Global Expansion Online. Lately was focusing on New China project and Project Bangalore as in role as Business Expert and coordinating Customer Service, Payments and Logistics team.

Product Owner New Business Online

• Oct 2017 - Aug 2018

Main task has been creating a roadmap for the New Business together with other product owners. My focus area has been in Deliveries and Return and Customer Service to identify business needs and evaluate and prioritize business initiatives in my area.

Business Solutions Analyst

• Apr 2016 - Oct 2017

Main task is to collect business needs and coordinate cross functional team to analyse and create business requirements in Global Expansion Online. My main focus has been in new markets, countries I was involved with were Turkey, India and Mexico. Especially I have been working in special areas such as digital receipts/invoices and delivery options.

Acceptance test leader

• May 2013 - Oct 2016

Test lead for business acceptance test for H&M OSS (H&M, COS/Monki/Weekday/Other Stories/Cheap Monday) for a year where the focus was planning, coordinating and leading the acceptance testing for the maintenance. I also worked within projects where the business test team performed acceptance test for the Cheap Monday and COS US online site before they went live. From spring 2014 I was acceptance test leader in GOEP project and was responsible for the cross functional team who is performing the test of Order to Cash­ flow during 4 different releases and preparing for the next release. During this time, we tested and launched hm.com online shop in 15 new markets. Show less

Test coordinator

• Feb 2012 - Apr 2013

Coordinating the test resources for the business acceptance test. Smaller scale test leading for acceptance testing.

Acceptance tester

• Aug 2011 - Apr 2013

Planning, preparing and performing the business acceptance test.

Customer service agent

• Jan 2010 - Aug 2011

Customer service

Customer service

• Aug 2008 - Dec 2008

Admistrative work with customer's invoices and contracts in the Finnish customer service. Answering to customers questions via telephone and e-mail. Investigation of reclamations. Admistrative work with customer's invoices and contracts in the Finnish customer service. Answering to customers questions via telephone and e-mail. Investigation of reclamations.

Office assistant

• Mar 2008 - Aug 2008

Customer service. Processing of passport and citizenship applications. Answering to the diverse inquiries about passports and citizenship. Customer service. Processing of passport and citizenship applications. Answering to the diverse inquiries about passports and citizenship.

Visa officer

• Dec 2007 - Feb 2008

Trainee

• Mar 2007 - May 2007

Writing reports and media summaries. Taking part in and reporting seminaries. Answering the inquiries from the public. Acting secretary during meetings. Acting as election commissioner. Writing reports and media summaries. Taking part in and reporting seminaries. Answering the inquiries from the public. Acting secretary during meetings. Acting as election commissioner.

Visa Officer

• Jun 2006 - Feb 2007

Processing of the visa applications. Contact with different Finnish authorities, for example the Finnish Boarder Guard and the Police. Processing of the visa applications. Contact with different Finnish authorities, for example the Finnish Boarder Guard and the Police.