Experience

AgustaWestland

• Netherlands
• Business Consulting and Services

• Customer Support

  • May 1998 - Present

• Technical co-ordinator Fleet Operation Centre (FOC)

  • May 2012 - Dec 2017

  Operating as a Technical Specialist within the In Service Support Team, working as part of the Fleet Operation Centre (FOC) Re-active team by providing a focal point for all activities associated with Military Export (MilEx) Technical Queries submitted to Technical Services. Providing co-ordinated leadership to the Business Units for the resolution of In Service support Technical Queries associated with the MilEx Fleet. Responsible for delivering AgustaWestland customers with support, assistance and solutions for unforeseen material events or occurrences that result in an Aircraft On Ground (AOG) situation, by providing technical sentencing and evaluation of material and Customer AOG requests through use of Master Minimum Equipment List (MMEL), role change or specialist equipment fit to provide solutions, concession, wear limit extension and repair schemes. Provide technical support to the appropriate In Service Support Personnel which will include problem investigation, resolution, and future prevention together with cross platform Implementation / communication through the co-ordination and management of output from the core function areas which will include; Technical Services for Service Engineering, Fault Investigation, Repair Design, Service Bulletins, Support Equipment, Publications, Product Improvement Material Services for Spares, Modification Kits and Modification Programs Aircraft Services for Contractors Working Parties, Facilities and Resource EngineeringProcurement for Vendors Business Units for customer data, assets, facilities and implementation strategy Working closely with Platform Improvement and Product teams to ensure problem solutions are considered for new and current aircraft variants

• Apache Technical Support

  • Jun 2010 - Jun 2012

  Responsible for Avionic and repair activity on the Apache programme Delivery of customer support for all in-service Apache Helicopters activityI act as a junior Project management delivery tasked activity to meet tight deadlines and budgets. Accountable for the performance Service level of the Management Information System (TQS System) By managing multi-functional departments to supply technical information to the customer via the (MIS) to complete tasks .Co-ordinate and Chair launch meeting and Programme Management of External SuppliersActing as a focal point for all in scope queries and repairs Programme and Performance management of task placed on Management Information System (MIS ). Managing potential performance problem to ensure that the right support solution has been giving by AW to meet the deliverable to customer operational needs and satisfaction.Responsible for flowing new tasks on the (MIS) to the task owner for a formal response in the required timescales .

• Supply Controller Apache

  • Nov 2007 - Jun 2010

  Acting as the focal point for the customer for delivery of a responsive service meeting the customer needs and ensuring customer satisfaction . Developing new contract with International suppliers and solutions to ensure that meet the customer requirements. Working with subject matter experts to promote a responsive, professional and cost-effective service . Organise and attend meetings with the customer, internal and external suppliers on Supply and R&O issues.Delivery of a programme with a turnover of £10M per annum.

• Material Supply Officer

  • Jul 2003 - Nov 2007

  Responsible for the supply chain management of high value International suppliers To ensure delivery of aircraft parts, equipment and services and the resolution of supply issues that threaten aircraft availabilityIdentify areas of threats, develop and implement risk mitigation plans Managed and achieve agreed programmes through timely and accurate maintenanceCo-ordinate, manage and control trial installationsResearch avenues of change to existing technologies and processes that prove advantageous to the business in terms of cost, quality and schedule adherenceExperience and knowledge in assisting supplier selection and sourcing activities / new bidsDeveloped and managed corporate relationships at all levels

• MRP Support, AgustaWestland

  • May 2002 - Jul 2003



LEONARDO HELICOPTERS

• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee

• Customer Service Support Manager

  • Dec 2017 - Jul 2019

  2017-Present Customer Support Manager Responsible for providing Military & Government Customers with a primary point of contact for in-service issues on contracted helicopter support . Providing a consistent service to solve problems; be responsible to Customers for co-ordinating the delivery of contracted goods and services adopting a project management approach ensuring the best quality support to the Customer by maintaining schedule adherence within the available budget. Understand and be responsible for the financial performance of all support contracts.Champion the Customer within the Company for Customer in-service support matters with a primary focus on Customer satisfaction and excellent aircraft availability. Implement contracted continuous improvement initiatives that will contribute to increase Customer aircraft availability and support efficiency.Organise and manage regular progress reviews of support business with Customers, tailored appropriately to the phase of the life cycle and the Customer need ensuring the Customer is aware of the benefits of long term planning and life cycle management for each Customer and product combination.



GKN Westland Helicopters

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Electrical Operator

  • May 1998 - May 2002

  Responsible for the manufacture of cable assemblies and sub-assemblies for all current production aircraft. Strip, survey, test and upgrade of equipment currently in use on delivered aircraft