Sutherland Lance

Front End Processor at J&B Medical
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Contact Information
us****@****om
(386) 825-5501

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Bio

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Credentials

  • Hospitality Management Certification
    -
    May, 2014
    - Nov, 2024

Experience

    • United States
    • Wellness and Fitness Services
    • 100 - 200 Employee
    • Front End Processor
      • Sep 2019 - Present

      • Handle a variety of incoming and outgoing calls using (both through Shore-Tel and from the answering service) regarding new and/or existing members/caregivers needs • Multitasking using multiple computer applications/programs • Creation of new member accounts • Review/Update all demographic and personal health information in the member’s account, including but not limited to the following: address – both mailing and shipping if different, phone number(s), e-mail address(es), physician information, caregiver(s), etc. • Access and enter data in existing patient accounts following HIPAA guidelines. • Insurance verification following established verification processes. • Speaks with members, caregivers, doctors and other outside providers to regarding member account and product needs. • Document all interactions in patient medical records for proper record keeping (account notes). • Documentation creation and follow up to ensure necessary documentation on file to ship supplies per Insurance guidelines (Advanced beneficiary Notification, Certificate of Medical necessity, Prescriptions, Letter of Medical Necessity, etc). • Build proficiency and strong knowledge base on all product lines serviced. • Submit reports and productivity tracking to leaders as requested. Show less

    • United States
    • Financial Services
    • 700 & Above Employee
    • Customer Service Representative
      • Feb 2016 - Sep 2019

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Patient Advocate
      • Jun 2011 - Feb 2014

Education

  • Sinclair Community College
    Associate of Arts (A.A.), Hospitality Administration/Management
    2014 - 2016

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