Experience

CCS Disability Action

• New Zealand
• Civic and Social Organizations
• 100 - 200 Employee

• Community Support Worker

  • Mar 2023 - Present

  Supporting disabled people in their day-to-day functioning so that they can live active and fulfilling lives Supporting disabled people in their day-to-day functioning so that they can live active and fulfilling lives



Collection House Group

• Australia
• Financial Services
• 100 - 200 Employee

• Account Representative

  • Dec 2021 - Nov 2022

  Receivable Management is a fast-paced debt collection call center in Dunedin. I was handling purchased debts and contingent debts. This was a full-time job, where I had to ensure that the debts were collected in an efficient and timely manner, in accordance with all corporate policies and procedures. As a result of this company been acquired by an Australian entity the Dunedin branch was closed and the entire team got redundant. • I regularly exceeded the monthly revenue target of $5K with an average of $25K or more. • Achieved & exceeded collection targets whilst maintaining call time and quality requirements. • Defined an appropriate course of action for each account taking into consideration the customer’s circumstances, company requirements and expectations. • Ensured compliance requirements were met on each call including company regulatory policies, guidelines, laws, identification, and privacy statement processes. • Used the approved resources to perform skip-tracing functions effectively. • Ensure database was effectively maintained by correct file maintenance including contact and profile information, file notations and workflow management. • Ensured disputes or complaints handled in accordance with the Resolution, Complaints and Dispute Policies and Procedures. Show less



New world

• Customer Service

  • Mar 2015 - Nov 2021

  New world is the retail chain supermarket in New Zealand. I worked in Auckland and Dunedin. This was a full-time job, worked as a checkout operator- provided customer services. Moving from the financial sector to retail food chain clearly shows a growth mind set which enabled me to improve my intelligence, and ability to learn new skills, through hard work, training, and perseverance. • Handling check out operations (via POS) and providing customer services • Working together as a team to achieve business goals • Identifying and fulfilling customer’s needs • Multitasking and prioritizing assignments • Authorizing liquor purchases Show less



Commercial Bank

• Qatar
• Banking
• 700 & Above Employee

• Customer Service Agent

  • Oct 2005 - Nov 2014

  Commercial bank is a semi government Financial Institution in Qatar. They do have branches in UAE and Turkey. I worked in Commercial bank of Qatar as a customer service agent, Teller, and Processor in multicultural environment. Always achieved sales target more than 100%, this was achieved through solution focused interaction with our customers which contributed to the success of the business. Handling local and foreign currency with high accuracy, processing data in a timely and accurate manner. • Tasks included the selling, analysing, and processing of credit card and consumer lending application applications • Managed inbound customer inquiries by phone, face to face and email. Provided sound professional advice to ensure customers received the appropriate bank products • Very efficient cross selling of bank products and did telemarketing, promoting remote channels to meet individual customer needs such as Retail Internet Banking and mobile banking • Consistently created excellent customer experience by being empathetic, trusted, and knowledgeable • Trained as a digital banking representative • Processed high volumes of applications in different back-office departments in a timely and accurate manner • Opened retail and corporate accounts and scanned the signatures of those applications • Reconciled retail internet banking and corporate internet banking accounts on a daily basis • Worked as a Teller with a high-level security responsibility – holder of a main vault key • I always achieved the quarterly sales target by 130% to 140%. Show less



Commercial Bank of Ceylon Ltd

• Sri Lanka
• Banking
• 500 - 600 Employee

• Banking Assistant

  • Jun 1997 - May 2000

  Commercial bank of Ceylon is a semi government entity in Sri Lanka. I worked as a customer service agent and a Teller. I always tried my best to understand and anticipate the needs of internal and external customers and aimed to go the extra mile to make sure that the customers received awesome customer services. • Provided consistently high levels of advice and service to customers • Responsible for deposits and withdrawals for all cash and non-cash transactions – both local and foreign currencies • Strictly followed procedures and policies relating to cash and cheque handling and processed Utility bills payments, payments for pensioners, issuance of Manager Cheques and demand drafts • Responsible for loading and unloading money in the branch ATM and reconciliation • Maintain register for all types of cards, returned cheques and prepared card dispute reports for follow-up • Processed high volumes of cash and non-cash transactions, input all financial transactions with high levels of accuracy • High level security responsibility – holder of a main vault key Show less