Technical Lead

• Aug 2021 - Present

System Assistant

• Aug 2013 - Present

System support professional

• Nov 2012 - Present

Application:MS Office, MS Outlook (2000 & 2003), Outlook Express Operating Systems:Windows XP,Windows 7, Windows 2000, Windows 2003 Server Computer Hardware : Computer Maintenance, Finding Fault in computer & Network and Local Printer. Networking:Configuring, Monitoring & Solving network issues (LAN) Application:MS Office, MS Outlook (2000 & 2003), Outlook Express Operating Systems:Windows XP,Windows 7, Windows 2000, Windows 2003 Server Computer Hardware : Computer Maintenance, Finding Fault in computer & Network and Local Printer. Networking:Configuring, Monitoring & Solving network issues (LAN)

SOHO (Small Office Home Office) Support

• Jul 2009 - Oct 2012

Functional Technical Support/Troubleshooting  Installation, configuration and trouble shooting of Desktop and Laptop issues.  Installing and maintaining Software and Hardware.  Resolving the network issues related to LAN.  Supervising laying of cable, crimping, and structural cabling implementations.  Installing & updating antivirus & Security Patch.  Maintaining and updating the Downtime records, Checklist and Task list.  Suggesting improvements in the operations and processes to make the system foolproof.  Handling Installing, & configuration of operating system Win 2000/XP/2K3, MS Outlook (2000 & 2003), Outlook Express, Network and Local Printer.  Installation & maintaining and attending day-to-day user's problem calls. Installation and Commissioning  Managing the installation, commissioning, configuration & maintenance of a wide range of equipments.  Undertaking troubleshooting of Ethernet Topology and Network Solutions.  Planned Network Setup according to the space availability and Prepare Network diagram for laying cables.  Installing and configuration of Switches & Hubs.  Handling Installing, & configuration of operating system Win 2000/XP/2K3, MS Outlook (2000 & 2003), Outlook Express, Network and Local Printer.  Identifying fault, Ethernet Cards, configuring network Protocol TCP/IP and other services based on the user requirements. Highlights:  Effectively given support & service on various Desktop & Laptop Models of HCL, Lenovo & HP.  Sound familiarity with Windows2000 and Windows XP at the user level, including user and application installation.  Capable to O/S disaster recovery, Backup and restoring data  Configuring & maintaining e-mail accounts MS Outlook (2000 & 2003), Outlook Express.  Familiarity with Microsoft Office, printer and other resources at Windows networking.  Installation and Configuration of network and local printer  Configuring, Monitoring & Solving network issues (LAN & Internet)

IT Executive

• Jan 2006 - Nov 2007

IT Executive IT Executive