Sussana A.O. M.
Business Development & Relationship Manager - Commercial Banking at Ecobank Ghana PLC- Claim this Profile
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Bio
Credentials
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Selling with Stories, Part 1: What Makes a Great Story?
LinkedInAug, 2023- Nov, 2024 -
Innovative Customer Service Techniques
LinkedInJul, 2023- Nov, 2024 -
Leading and Motivating People with Different Personalities
LinkedInJul, 2023- Nov, 2024 -
Salesforce for Sales Managers
LinkedInMay, 2023- Nov, 2024 -
Critical Thinking for Better Judgment and Decision-Making
LinkedInNov, 2022- Nov, 2024 -
Virtual Selling for Sales Professionals
LinkedInNov, 2022- Nov, 2024
Experience
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Ecobank Ghana PLC
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Ghana
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Financial Services
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200 - 300 Employee
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Business Development & Relationship Manager - Commercial Banking
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Jul 2018 - Present
Manage the structuring of deals, offer key advice for companies within my customer portfolio, Market digital banking products, develop and manage appropriate risk mitigation strategies, Contribute to the formulation and management of key policies and strategies on trade
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Trade Products Manager / Senior Services Manager
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Aug 2014 - Jun 2018
As Trade Products Manager, I managed trade (Imports and Exports Portfolio) of customers, stakeholders and trade managers. Here I drove trade services & transactions to develop market appropriate products. I developed departmental sales goals to ensure the relationship management team meets business goals. Also, I facilitated high-volume transactions of customers within allotted portfolio to expand business reach.Few Accomplishments:✔Implemented trade portfolio initiatives in Ecobank Ghana Plc✔Acted as the Trade Product Manager for Corporate Sales Managers to analyze sales performance against an Eleven-million-dollar target✔Received coveted MDs Recognition Award for outstanding Customer Service delivery Show less
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Senior Trade Services officer - Import & Export
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Feb 2013 - Jul 2014
As Senior Trade Services Officer, I managed TradeFlux policy modalities, and rollout plans across the then 76 bank branches in Ghana. I trained over 250 staff on this project and provided consultation on trade transactions of customers.Few Accomplishments:✔Interfaced with Deutsche Bank, HSBC, Citibank, BHF Bank, Mashreq Bank of Dubai, and most central banks in Africa for negotiations, tracers, and trade payment transactions of customers✔Performed trade investigations based on the international standard practices and managed trade issues, that impact business. Show less
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Int. Trade Officer (LCs, FTs, G'tees, Documentary Collections, Investigations) Ecobank Ghana Ltd.
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Sep 2008 - Jan 2013
At this role, I was in charge of export and Import collections & Letters of credit portfolio, guarantees, consent letters & communications with global banks. I equally assisted the Investigations officer in sending tracers to corresponding banks on any queries raised on processed transactions.Few Accomplishments:✔Was able to grasp the various International Chamber of commerce (ICC) rules governing Documentary Credits, Documentary Collections, and Bank Guarantees within the shortest time which made me very versatile to supporting different Trade schedules at any point in time.✔Accessed payment of all bills due to foreign banks and to achieve a consistent reconciled position in our book with corresponding banks Show less
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Ghana Statistical Service
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Ghana
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Government Administration
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300 - 400 Employee
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Project Officer
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Jun 2005 - Aug 2006
In this role, I was a project officer on the Ghana Info database project, Maternal Mortality survey and Ghana Living Standards surveys. Few Accomplishments: ✔Joined the team of experts within the service for a successful roll out of the Ghana info-database, an initiative by the Ghana Statistical Service to generate a 360 information for Ghana at a glance which was mainly in line with the then Millenium Development Goals set up by the United Nations ✔I also joined in the successful completion of the Maternal Mortality Survey where I focused on the Bosomtwe District in the Ashanti Region of Ghana. ✔Leveraged on the opportunity to train expectant mothers to take maternal health seriously during the pregnancy term to prevent any potential deaths before, during and after delivery. Show less
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Education
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2015 - 2017
Paris Graduate School of Management, France
Executive MBA in International Business, International Business/Trade/Commerce -
2003 - 2007
Central University College
Bachelor of Science in Administration, Management Studies Major
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