Experience

Stojo

• United States
• Manufacturing
• 1 - 100 Employee

• Director of Brand & Customer Experience

  • Jun 2022 - Present

• Customer & Community Experience Manager

  • Jan 2020 - Jun 2022

  New York, New York

• Operations Manager

  • Apr 2019 - Jun 2020

  New York, New York



Suji Ceramics

• United States
• Manufacturing

• Founder & Designer

  • Aug 2015 - Present

  New York, New York • Side hustle: I combine my two greatest passions—plants and pottery—to make whimsical and functional ceramic goods • Create ceramic planters, jewelry, and home goods to sell online and at design events • Designed and manage website. Launch new products and collections quarterly • Organize and lead plant and pottery workshops for corporate events and retail spaces



Greenery NYC, Inc.

• United States
• Design Services
• 1 - 100 Employee

• Online Shop Manager

  • Jun 2018 - Jan 2019

  Brooklyn, NY • Handled day-to-day operations, customer service, and inventory management. Oversaw fulfillment of local deliveries and mail orders • Led weekly Shop meetings, created sales reports and tracked sales trends, completed wholesale purchase orders with 30+ vendors, and proposed marketing initiatives • Hired, managed, and delegated daily tasks to a team of studio assistants



7115 by Szeki

• Retail Operations Consultant & Plant Whisperer

  • Feb 2017 - Jun 2018

  New York, New York • Consulted founder on processes to streamline operations, evolve customer service protocols, expand product selection, and systematize inventory management • Developed and implemented organizational procedures to maintain consistent and accurate bookkeeping and merchandising between two retail stores



Of a Kind

• Retail
• 1 - 100 Employee

• Customer Relations & Operations Manager

  • Nov 2015 - Feb 2017

  New York, New York • Communicated daily with warehouse team. Directed order fulfillment processes and priorities, facilitated monthly inventory reporting, and led weekly recap meetings • Handled all customer service inquiries and requests, organized repairs between customers and designers, and implemented an automated return system • Worked closely with buyer to onboard new designers and makers



Warby Parker

• United States
• Apparel & Fashion
• 700 & Above Employee

• Customer Experience Associate

  • Jan 2014 - Nov 2015

  New York, New York • Resolved customer service issues and questions through phone, livechat, and email • Personal Styling Team: provided expert styling advice and tailored frame recommendations to online and retail customers • Social Media Team: engaged online community on Twitter, Instagram, and Facebook • Social Innovation Committee: researched the vision impairment problem facing NYC public school students. Presented results to head of committee, which guided the scope and reach of Warby Parker's… Show more • Resolved customer service issues and questions through phone, livechat, and email • Personal Styling Team: provided expert styling advice and tailored frame recommendations to online and retail customers • Social Media Team: engaged online community on Twitter, Instagram, and Facebook • Social Innovation Committee: researched the vision impairment problem facing NYC public school students. Presented results to head of committee, which guided the scope and reach of Warby Parker's partnership with NYC Community Schools Show less



U.S. Department of State

• United States
• International Affairs
• 700 & Above Employee

• Fulbright Korea - English Teaching Assistant

  • Jul 2012 - Jul 2013

  Suseong-gu, Daegu, Korea • Taught English conversation and grammar to 600 elementary students in 24 classes & directed “Fun Fun English” afterschool program • Developed ESL curriculum and original lesson plans introducing American culture through games, songs, and arts & crafts



Claremont McKenna College

• United States
• Higher Education
• 400 - 500 Employee

• Career Consultant

  • Aug 2011 - May 2012

  Claremont, CA

• Early Education Intern

  • Jan 2011 - May 2012

  Claremont, CA

• Research Assistant to Diane Halpern

  • Jan 2011 - May 2012

  Claremont, CA



Human rights in China

• Law Practice
• 1 - 100 Employee

• Advocacy and Research Program Intern

  • May 2011 - Aug 2011

  New York, NY



Unirule Institute of Economics

• Financial Research Intern

  • Aug 2010 - Dec 2010

  Beijing City, China



Students for a Free Tibet

• United States
• Political Organizations
• 1 - 100 Employee

• Advocacy and Grassroots Intern

  • May 2010 - Aug 2010

  New York, NY



Claremont McKenna College

• United States
• Higher Education
• 400 - 500 Employee

• Research Assistant to Professor Minxin Pei

  • Jan 2010 - May 2010

  Claremont, CA



Pitzer College

• United States
• Higher Education
• 300 - 400 Employee

• Media Studies Student Assistant

  • Sep 2008 - Dec 2009

  Claremont, CA