Susie Jendro

Senior Director, Technology Delivery at The Marketing Store, North America
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Chicago Area, US
Languages
  • English -

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5.0

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Raymond Hernandez

Susie is one of the most valuable people I've ever worked with. When you really get to connect with her, you'll find an incredible person with exceptional skills! Susie assumed a leadership role in The Marketing Store, inspiring and motivating her colleagues. She is not only a reliable and forward thinking colleague but also an inspiring team player. Besides being a joy to work with, Susie is a take-charge person who is able to present creative solutions to complex problems and communicate the benefits to the company. She possesses a winning combination of solid tech skills and business sense, I learned a great deal from her. I've constantly felt Susie was one of the best team mates I've ever had the opportunity of working with. Absolutely someone I'd want to to have on my team.

Ryan Bacastow

I reported to Susie for 3 years as a Sr. Data Engineer at TMSW and can say that Susie is an incredible asset to any organization looking to deliver a quality technical product. Susie has a very deep understanding of every aspect of the industry and the complexities of the technical delivery pipeline. Not only is she a wellspring of knowledge and experience for the business, but she understands the technologies and managing engineers at a very granular level. I was extremely fortunate to have a manager who could understand and interpret technical challenges and communicate effectively with stakeholders to execute properly in our delivery. Susie is truly a leader that is in the trenches with her direct reports. I always appreciated her effectiveness, toughness, and thoroughness, and above all her kindness and the energy she brings to the organization every single day. Truly, working with Susie was a privilege that I cherished because it was fulfilling and fun to work for her, and that is a skill you cannot just teach. She is an asset to any organization and a rare breed of leader that can be trusted to create value while creating a great environment to work in. I will miss working for Susie every day and feel any organization would be thrilled to have her on the team.

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Credentials

  • Certified Scrum Master
    Scrum Alliance
    Jul, 2013
    - Nov, 2024

Experience

    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Senior Director, Technology Delivery
      • Feb 2022 - Present

    • Director, Technology Delivery
      • Apr 2020 - Apr 2022

      I am responsible for the delivery of an intricate global promotional platform and the success of the technical team that makes it all happen. I am the proud leader of over a dozen contributors (developers, QA, and project managers) and the relationship I have with my people is the most important factor to our success. My goal is to support a team that thrives by challenging them with valuable learning experiences, providing an inclusive environment with room and support to grow, and offering them trust and guidance to be rockstars. My role also regularly connects with product, production, UX/creative, finance, and vendors so we can create innovative experiences and profitable products together.tldr; Leader of 12+ happy people, delivery director for a global digital platform

    • Technology Delivery Manager
      • Apr 2018 - Apr 2020

    • Co Organizer
      • Jan 2014 - Present

    • Canada
    • Advertising Services
    • 700 & Above Employee
    • Technology Director, Global Staffing
      • Mar 2017 - Jan 2018

      I joined CM tech leadership as Tech Director to lead the staffing efforts for their globally distributed team model across 5 offices. Project managers and group tech directors collaborate with me as their point-of-contact to find the best fit for their needs, and they leverage my technical background to vet staff plans and potential hires. While my main focus is on talent utilization throughout our network, I am also a huge advocate for career growth. I make every effort to build relationships with our people by supporting their professional goals, placing them on projects that suit their interests, and finding them educational opportunities. I also assist with high-level tech leadership (writing requirements and timelines, staff plans, etc) and technical recruiting.

    • United States
    • Advertising Services
    • 700 & Above Employee
    • Technology Manager, CSM
      • Feb 2012 - Mar 2017

      I provided technical and managerial leadership for a team of developers on as many as ten projects at a time. My primary responsibility was to ensure the success of the development team and their projects. I managed talent and staffing, acted as gatekeeper, provided development support as needed, and ensured employee performance and satisfaction. I also supplemented the project and account management teams on a daily basis as technical expert, Scrum Master, assisting with scope and timeline planning, identifying business objectives and technical requirements, and helping lead client technical teams/stakeholders. I was directly involved with staff planning, hiring process, and implementing performance improvement plans.

    • Flash Developer
      • 2007 - Feb 2012

      I was heavily involved in the digital production process Ogilvy and Mather. My role was to take approved creative assets and turn them into functioning, interesting, and optimized websites/banners/emails/etc. Internal and client reviews followed, with varying stages of edits and quality assurance afterward. I am proficient in coding in actionscript 3 with xml driven content, and have major understanding of as2.

    • Web Developer
      • 2007 - 2015

    • United States
    • Higher Education
    • 700 & Above Employee
    • Portfolio Center Web Developer
      • Jan 2006 - Aug 2007

      Worked with students and alumni to create their ideal web portfolio. 95% of sites were done in flash. Created about 15 student portfolios before I graduated and turnover was 2-4 weeks per site.

    • Interactive Tutor
      • Sep 2004 - May 2007

      Assisted students in the private Interactive Arts and Media lab with learning new technology, expanding their interests, and understanding their assignments. Stacks focused on: adobe suite, flash and actionscript programming, php, web development, photoshop, high-end and large-format photo printing.

    • Technology Intern
      • 2004 - 2005

Education

  • Columbia College Chicago
    BFA, Photography
    2004 - 2007
  • The Culver Academy
    HS
    1999 - 2003

Community

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