Experience

Lawndale Pet Hospital

• United States
• Veterinary Services
• 1 - 100 Employee

• Hospital Administrator, RVT

  • Aug 2018 - Aug 2023

  Lawndale, CA



Wagly Veterinary Hospital & Pet Campus

• United States
• Consumer Services
• 1 - 100 Employee

• Campus Director

  • Apr 2016 - Mar 2017

  Tustin, CA Wagly was a brand-new startup that had begun a nationwide rollout of pet services campuses that included comprehensive veterinary care, high-end boarding, grooming, and training all under one roof. I was hired pre-construction of the campus and organized and ran marketing promos and events to get the brand out in the community. I conducted job fairs in order to hire the startup team. Personnel responsibilities include but not limited to; ensure cohesiveness of all aspects of pet care services;… Show more Wagly was a brand-new startup that had begun a nationwide rollout of pet services campuses that included comprehensive veterinary care, high-end boarding, grooming, and training all under one roof. I was hired pre-construction of the campus and organized and ran marketing promos and events to get the brand out in the community. I conducted job fairs in order to hire the startup team. Personnel responsibilities include but not limited to; ensure cohesiveness of all aspects of pet care services; motivate, recruit, hire, train, payroll, team schedule, team mediation, personal records, disciplinary action, termination, benefits, licenses, and commission. Coordinate and facilitate multiple marketing events. Client responsibilities included; ensure delivery of exceptional customer service, education, social media, address client concerns, mass, and individual communication. Business responsibilities include full P & L responsibilities, correspond with vendors and company sales representatives, comply with OSHA and VMB regulations, marketing, training check lists, job descriptions, and guides, consult with CEO on future business growth. Show less



Banfield Pet Hospital

• United States
• Veterinary Services
• 700 & Above Employee

• Practice Manager / Veterinary Technician

  • Apr 2013 - Nov 2015

  Huntington Beach, Ca Responsible for all operational aspects and daily business oversight for a three-doctor practice with 12 associates, operating seven days a week. Associate engagement and management; para recruiting, hiring, scheduling, coaching, and mentoring. Primary contact for client relations and resolutions. Prepare and present monthly business reports reflecting management and accountability of corporate metrics and practice goals. Partnership with the Chief of Staff to operate an effective and… Show more Responsible for all operational aspects and daily business oversight for a three-doctor practice with 12 associates, operating seven days a week. Associate engagement and management; para recruiting, hiring, scheduling, coaching, and mentoring. Primary contact for client relations and resolutions. Prepare and present monthly business reports reflecting management and accountability of corporate metrics and practice goals. Partnership with the Chief of Staff to operate an effective and productive hospital team, ensure a safe and engaging hospital environment, and improve both the medical quality and the business performance of the hospital. Coordinate and facilitate multiple marketing events. Also, perform in role as a veterinary technician as needed. Show less



Director of Operations / Consultant

• Williams Consulting and Coaching Group

  • 2010 - Apr 2013

  Huntington Beach, California Liaise with the owner to make decisions for operational activities and set strategic goals. Plan and monitor the day-to-day running of the business to ensure smooth progress. Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements. Oversee customer support processes and organize them to enhance customer satisfaction. Review financial information and adjust operational budgets to promote profitability. Revise and/or formulate… Show more Liaise with the owner to make decisions for operational activities and set strategic goals. Plan and monitor the day-to-day running of the business to ensure smooth progress. Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements. Oversee customer support processes and organize them to enhance customer satisfaction. Review financial information and adjust operational budgets to promote profitability. Revise and/or formulate policies and promote their implementation. Evaluate overall performance by gathering, analyzing and interpreting data and metrics. Ensure that the company runs with legality and conformity to established regulations. Show less



Animal Specialty Group

• United States
• Veterinary Services
• 1 - 100 Employee

• Practice Manager

  • 2007 - 2010

  Greater Los Angeles Area Run day-to-day operations of the business in partnership with the owner and CFO. Recruiting and staffing logistics including 60 hourly employees, 16 interns, 3 residents, and 12 Veterinary Specialists. Create and implement training protocols. Motivate staff by providing an environment conducive to open communication and opportunities for professional development and coaching to assure all staff are achieving their professional goals. Prepare and present monthly business reports reflecting… Show more Run day-to-day operations of the business in partnership with the owner and CFO. Recruiting and staffing logistics including 60 hourly employees, 16 interns, 3 residents, and 12 Veterinary Specialists. Create and implement training protocols. Motivate staff by providing an environment conducive to open communication and opportunities for professional development and coaching to assure all staff are achieving their professional goals. Prepare and present monthly business reports reflecting management and accountability of metrics and practice goals. Implement effective communication within the practice including organizing and chairing meetings, preparing minutes, written staff communications and problem solving. Direct all areas of regulatory compliance, employee safety, welfare, wellness and health. Coordinate and facilitate multiple marketing events, and quarterly RACE lectures. Show less



TLC Pet Medical Centers

• United States
• Veterinary Services
• 1 - 100 Employee

• Hospital Director

  • 2003 - 2007

  South Pasadena, CA Administrative Duties: Control the flow of 24 hour emergency specialty practice Set up suitable filing and archiving systems for financial, personnel and general practice records and information * Implement effective communication within the practice including organizing and chairing meetings, preparing minutes, written staff communications and problem solving * Create work schedules Enforced effective credit control including monitoring debtor, sending regular invoices and statements… Show more Administrative Duties: Control the flow of 24 hour emergency specialty practice Set up suitable filing and archiving systems for financial, personnel and general practice records and information * Implement effective communication within the practice including organizing and chairing meetings, preparing minutes, written staff communications and problem solving * Create work schedules Enforced effective credit control including monitoring debtor, sending regular invoices and statements, dealing with overdue account collections and small claims court, queries on accounts, setting up payment arrangements Complete pet insurance claims and deal with queries * Corporate billing (i.e.: LAPD, Montebello PD, Pasadena PD) Quality control, maintenance and repair of all medical equipment Recruit and hire all new employees Develop training protocols Update employee training manuals and job descriptions Reconcile receipts, day-sheets, income reports, bank deposits and the petty cash Review payroll logs Direct all areas of regulatory compliance Client education Inventory Supervise and mentor 40 team members Technical Duties: Induction and maintenance of surgical patients Soft tissue Orthopedics Electives Assist with ultrasound Triage and treatment of emergency patients Geriatric patient care Neonatal care Treatment of exotics Performing euthanasia's Placing jugular catheters and PICC lines Dental prophy Extractions Placing urinary and intravenous catheters Radiographs Obtain and process labs Client education Show less



Banfield Pet Hospital

• United States
• Veterinary Services
• 700 & Above Employee

• Lead Nurse

  • Jan 2001 - Jan 2003

  Foothill Ranch, California Control the flow of the treatment and surgical department Induction and maintenance of surgical patients Orthopedics Soft tissue Electives Ultrasound Dental Prophy Extractions Radiographs Obtain and process labs Client Education Scheduling Inventory Supervise and mentor 7 team members

• Lead Nurse

  • Jan 1998 - Jan 2001

  Brea, California Control the flow of the treatment and surgical department Induction and maintenance of surgical patients Orthopedics Soft tissue Electives Dental Prophy Extractions Radiographs Obtain and process labs Client Education Scheduling Inventory Supervise and mentor 5 team members



VCA All-Care Animal Referral Center

• Surgical Technician

  • Jan 2001 - Dec 2001

  Fountain Valley, California Assist four surgeons in a specialty practice Orthopedics Soft Tissue Neurology Laser Endoscopy Radiographs MRI Ultrasound