Marketing Coordinator

• Dec 2021 - Present

Server

• Jul 2021 - Present

Customer Service Representative

• Sep 2010 - Dec 2021

• Provide a high level of front line customer service & answer telephone calls in a professional manner• Answers customer complaints & effectively deescalate altercations over the phone & in person, resulting in customer satisfaction improvement• Collaborated with management to effectively train and mentor junior staff & prepare them for their expected roles and duties• Balance, verify daily revenue & prepare bank deposits daily

Recreation Assistant- Operations Coordinator

• May 2016 - Jul 2017

• Assist in managing 25 employees within the operations department• Allocate & input invoices• Complete full time & part-time payroll for the 5 departments in the recreation centre• Assist in the creation of monthly schedules for all operations staff• Input & follow up with accident & incident reports weekly

Bartender

• Aug 2015 - Dec 2020

• Implemented new marketing initiatives which increased sales by working closely with the operations team to ensure that the VIP experience is properly delivered to each and every guest• Prepared over 200 mixed drinks and poured wine, beer and nonalcoholic beverages for average of 60 patrons per shift• Consistently establishing rapport with customers, up-selling products and building a loyal client base• Tallied and reported inventory of liquor, beer and supplies for reorder• Responsible for collecting all cash drawer reports at the end of the night and balancing the bar books