VP of Operations

• Aug 2022 - Present

Director of Operations

• Jan 2020 - Aug 2022

Guide and support major business operations. Drive process improvement & innovation.

Director of Operations, Postmates Account

• Sep 2017 - Feb 2020

- Managed Recruiting of over 100 Professional Photographers in 25+ US Markets as well as in Mexico - Produced Company Training Standards, Process Optimization, Operational Literature, Weekly Invoicing and Financial Reports - Directed & trained 60+ Freelance photographers, Photoshoots, Submissions and Email Campaigns - Served as primary Liaison between Scheduling Operations team, Postmates Menu Photography Managers and Professional Freelance Photographers - Coordinated solutions for support to all on-site escalations and merchant-related concerns Show less

Product Lead

• Jan 2017 - Jul 2017

- Acted as liaison between Development team in Paraguay, Vendor in Utah and marketing strategists from CA and NY - Managed the setup, execution and analysis of User Testing rounds of Pre-launch Desktop App in Beta stage - Coordinated creative process through multiple concept stages for a commercially-printed product design to final product samples - Oversaw the conceptual planning, feature development and design of 2 iterations of an app from mobile app concept to full desktop app integration Show less

Product Lead

• Jun 2016 - Dec 2016

Head of Product Marketing

• Dec 2015 - Mar 2016

- Strategy: Created Multiple Product Development Roadmaps & Launch Strategy - Logistics: Full Product Assembly Flow Plan, Shipping Details & Product Fulfillment Strategy - Sourcing: Internationally Produced Custom Packaging, Arrangement of Business Partnerships & Item Selection from concept to delivery - UX: User Web Experience of Digital Sales Flow Concepting, Testing and Optimization - Strategy: Created Multiple Product Development Roadmaps & Launch Strategy - Logistics: Full Product Assembly Flow Plan, Shipping Details & Product Fulfillment Strategy - Sourcing: Internationally Produced Custom Packaging, Arrangement of Business Partnerships & Item Selection from concept to delivery - UX: User Web Experience of Digital Sales Flow Concepting, Testing and Optimization

Senior Account Manager, Intel Account

• Jul 2015 - Nov 2015

- Served as key client contact to Intel’s North American Points Program Division - Led Junior Account staff as Account Leader and managed all projects - Produced all broadcasted Points Program related Communications & Editorial projects - Contributed to client and program strategic direction within client and agency criteria - Served as key client contact to Intel’s North American Points Program Division - Led Junior Account staff as Account Leader and managed all projects - Produced all broadcasted Points Program related Communications & Editorial projects - Contributed to client and program strategic direction within client and agency criteria

Project Manager - Marketing Art

• Aug 2014 - Apr 2015

As Project Manager for the Marketing Art team at Kabam in San Francisco, I was responsible for the management of Marketing projects for a team of over 10 Creatives including Designers, Video Editors and Illustrators. I served over 10 Cross-Functional teams including the PR, Product Management, User Acquisitions, Consumer Insights, LifeCycle and XP teams. I ran several weekly cross-functional meetings to discuss deadlines, game launches and events for a variety of game titles in cooperation with guidelines set by our studio partners including Warner Bros Interactive Entertainment, Lions Gate Entertainment and Marvel. I also managed a monthly testing plan for the User Acquisition team to manage advertising optimization and developed project management structures, processes, guidelines and a project-request system to maximize productivity and efficiency. Show less

Project Manager - Marketing Art Department (Contract)

• Apr 2014 - Aug 2014

Head of Product // Project Lead

• Sep 2011 - Mar 2014

As Head of Product, I set technical product feature development plans consistent with a strategic roadmap of priorities based on the needs of our customers and users and aligned with a company vision I helped form. I successfully transitioned our product from a Sales SaaS tool to a more robust and universal interactive marketing platform. I managed the last 3 iterations of our website, the last 2 designs for our interactive video player, the latest redesign of our software (dashboard), the creation of a Build-Your-Own interactive video message tool to promote exponential growth through increased user acquisition in a Freemium version of our product and I launched our newest player on Mobile and Tablet. As Project Lead, I have produced and managed well over fifty interactive virtual marketing and training video messages for clients from concept to delivery effectively on budget and on time. I scout, hire and manage a team of creatives for each production including writers, a talent agency, video editors and Directors. In an effort to increase customer success, I produced several tutorials to assist in our on-boarding experience and increase product knowledge. By virtualizing myself in these tutorials, I was able to free myself up to take on more important roles. In addition to these roles, I act as a powerful liaison between the Tech, Marketing, Design, Sales and Customer Success teams, bringing the product and our initiatives in line and our work environment productive, collaborative and meaningful. As a leader to my team, I aim to instill a proactive work environment and promote an extraordinary culture. I focus on intentional and inspirational development of each team member, harness their strengths and support their opportunities for growth. In leading by example, I've helped build a company that is willing to jump on trends, disrupt the industry standards, challenge formal marketing ideas and utilize creative marketing approaches. www.engajer.com Show less

Head Coach - Self Expression & Leadership Program

• Apr 2011 - Nov 2011

• Train coaches to support participants in a manner consistent with the enterprise goals • Develop powerful conversations that make a significant difference in all areas of life • Execute weekly coaching calls and meetings with integrity, consistency and focused intent • Promote extraordinary action, communication and leadership to fulfill on breakthrough results • Train coaches to support participants in a manner consistent with the enterprise goals • Develop powerful conversations that make a significant difference in all areas of life • Execute weekly coaching calls and meetings with integrity, consistency and focused intent • Promote extraordinary action, communication and leadership to fulfill on breakthrough results

General Manager

• Nov 2010 - Apr 2011

• Supervised floor managers in facility and sales activities to establish a lively gamer experience • Built a marketing street team to increase brand awareness by offering career support incentives • Directed and planned all celebrations and events in addition to catering packages • Managed customer database, team schedules and tasks and controlled business finances • Supervised floor managers in facility and sales activities to establish a lively gamer experience • Built a marketing street team to increase brand awareness by offering career support incentives • Directed and planned all celebrations and events in addition to catering packages • Managed customer database, team schedules and tasks and controlled business finances

Sales Representative

• Apr 2010 - Dec 2010

• Interpreted client needs with efficacy to establish superior customer service & repeat business • Managed accounts from initial interaction with client to order completion • Specialized in performance acknowledgement products & promoted community support • Updated invoice tracking system in spreadsheet database for enhanced account organization • Interpreted client needs with efficacy to establish superior customer service & repeat business • Managed accounts from initial interaction with client to order completion • Specialized in performance acknowledgement products & promoted community support • Updated invoice tracking system in spreadsheet database for enhanced account organization

Marketing/Merchandising Coordinator & Co-Owner

• Feb 2008 - Mar 2010

• Wrote business plan, customer profile and agendas to launch company professionally • Created merchandise cost and inventory reports to analyze future buying plans • Merchandised showroom to promote an enjoyable shopping experience for customers • Produced a fashion shoot and launched website with a product preview to maximize exposure • Wrote business plan, customer profile and agendas to launch company professionally • Created merchandise cost and inventory reports to analyze future buying plans • Merchandised showroom to promote an enjoyable shopping experience for customers • Produced a fashion shoot and launched website with a product preview to maximize exposure

Merchandise Assistant

• May 2009 - Jun 2009

Gap Baby/Kids + Maternity Division • Managed all incoming and outgoing packages • Maintained an organized and updated sample closet by season and department • Distributed all samples by request to designated company divisions • Ran weekly Midweek Trend, Assortment & Costing and Top 30 reports Gap Baby/Kids + Maternity Division • Managed all incoming and outgoing packages • Maintained an organized and updated sample closet by season and department • Distributed all samples by request to designated company divisions • Ran weekly Midweek Trend, Assortment & Costing and Top 30 reports

Distribution Contractor

• Mar 2007 - Jan 2008

• Excelled in team support by assisting more than 4 divisions of Directors, Managers & Analysts • Scheduled tasks effectively in order to allow time to shadow superiors & further my contribution • Constructed accurate and timely weekly reports for sales and distribution tracking analysis • Gained knowledge of report processes, software and applications quickly and efficiently • Excelled in team support by assisting more than 4 divisions of Directors, Managers & Analysts • Scheduled tasks effectively in order to allow time to shadow superiors & further my contribution • Constructed accurate and timely weekly reports for sales and distribution tracking analysis • Gained knowledge of report processes, software and applications quickly and efficiently