Susie Franks
Customer Services Manager at Gourmet Classic Ltd- Claim this Profile
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Bio
Experience
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Gourmet Classic Ltd
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United Kingdom
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Food and Beverage Manufacturing
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1 - 100 Employee
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Customer Services Manager
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May 2015 - Present
SINCE 1998 WE HAVE GROWN YEAR ON YEAR AND SUPPLY 90% OF ALL COOKING WINE USED PROFESSIONALLY IN THE UK. In 1998 our founder created the concept of Cooking Wine by reducing the alcohol content in wine without compromising the taste and characteristics. Professional chefs can reduce kitchen costs by using this innovative essential ingredient. GOURMET CLASSIC AIMS TO REMAIN THE FIRST AND OBVIOUS CHOICE TO ANY CHEF COOKING WITH AN ALCOHOLIC INGREDIENT. To do this we ensure all our products have been created with the Chef in mind and we retain top quality by using nothing but the very best ingredients. As well as our selection of Italian, Spanish & French Cooking Wines we also supply: Fortified Wine (Port, Madeira, Marsala & Sherry), Cooking Brandy, Liqueur Glazes, Balsamic Vinegar and Glazes, Patisserie Glazes and Lemon and Lime juice. GOURMET CLASSIC NEVER COMPROMISES ON QUALITY. WHEN USING OUR RANGE OF COOKING WINES AND SPIRITS THE CHEF CAN BE CONFIDENT OF AN INGREDIENT THAT PERFORMS BRILLIANTLY - EVERY TIME Show less
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Sales Support Executive
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Feb 2013 - Apr 2015
Switch dramatically improve revenue for publishers by exposing their inventory to multiple demand sources in real time, allowing directly sold ad campaigns to compete with the Real Time Bidding Market. Delivering over 20 billion impressions per month Switch is the only true holistic Ad Serving solution on the market and are vastly improving the revenue for a whole range of ad networks & publishers, simplifying ad operations and increasing demand. Overall Responsibility for driving global publisher and demand partnerships. Show less
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Owner
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Feb 2002 - Jan 2011
Ran my own pub and restaurant. Handled all the accounts, including wages and VAT returns. Designed and published the website, promotional materials and menus. Liaised with suppliers. Ensured smooth running of front of house operations and even ran the kitchen. Ran my own pub and restaurant. Handled all the accounts, including wages and VAT returns. Designed and published the website, promotional materials and menus. Liaised with suppliers. Ensured smooth running of front of house operations and even ran the kitchen.
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Zurich Insurance Company Ltd.
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Portugal
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Insurance
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1 - 100 Employee
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Service Co-Ordinator
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1997 - 2002
Customer liaison and research. Preparation of contracts and proposals. Recording of time and expenses for consultants. Organisation and co-ordination of workshops, risk analysis team sessions and training courses. Creation and provision of suitable materials for both participants and tutors. Completion, assembly and despatch of reports for customers based on notes and results of work carried out by consultants. Provision of support and documentation for client focused software. Develop, maintain and apply procedures processes and protocols and codes of practice to meet quality expectations of customers. Development and maintenance of databases on customers, generic risk scenarios and related service support information. Creation and development of customer presentations. Preparation of promotional materials. Compilation and maintenance of mailing lists. Provision of full administrative support to consultants. Management of events and co-ordination of communications. Show less
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Autoleads Ltd
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United Kingdom
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Motor Vehicle Manufacturing
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Senior Sales Administrator
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May 1993 - May 1997
Joined Autoleads as a general sales administrator, but went on to handle all of the European and major accounts. Major achievements were the organisation of a promotional tour, the set up and running of a new warehouse/despatch facility and streamlining of purchasing procedures. Joined Autoleads as a general sales administrator, but went on to handle all of the European and major accounts. Major achievements were the organisation of a promotional tour, the set up and running of a new warehouse/despatch facility and streamlining of purchasing procedures.
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Mecair SpA
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Italy
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Retail
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1 - 100 Employee
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Office Manager
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Jun 1991 - May 1993
Handled all aspects of the business, from sales admin, accounts, despatching orders and warehouse admin Handled all aspects of the business, from sales admin, accounts, despatching orders and warehouse admin
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Sulzer
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Switzerland
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Machinery Manufacturing
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700 & Above Employee
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Secretary
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Sep 1983 - Jun 1991
Secretarial work, handling year end budgets and accounts. Invoicing to clients. Progressed to look after a team of 6 sales consultants for Sulzer UK Pumps. Handling all invoicing, reports generation and issue. Creation of large bids and meeting tight deadlines. Secretarial work, handling year end budgets and accounts. Invoicing to clients. Progressed to look after a team of 6 sales consultants for Sulzer UK Pumps. Handling all invoicing, reports generation and issue. Creation of large bids and meeting tight deadlines.
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Education
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Farnborough College of Technology
Bilingual and Multilingual Education