Sushmita Karki

Customer Support Manager at SecurityPal
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Contact Information
us****@****om
(386) 825-5501
Location
Sydney, New South Wales, Australia, AU

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5.0

/5.0
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Paulo Dalpian

Sushmita is a hard working professional, and never rests while her projects are not complete. She works very hard to help other people and keeps offering assistance whenever someone needs. She has also demonstrated great leadership skills. Sushmita is a great, professional person.

Priya Regmi

It was great working with Sushmita as she showed excellent skills in communication as well as teamwork while working with UNICEF Stamford Student Club (USSC). She is highly optimistic as well as someone who can take over any responsibilities. Her broadmindedness, motivated and genuine personality makes her an ideal candidate for any project.

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Credentials

  • Agile Crash Course: Agile Project Management; Agile Delivery
    Udemy
    Sep, 2023
    - Nov, 2024
  • Cybersecurity Compliance Framework and System Administration
    IBM
    Mar, 2022
    - Nov, 2024

Experience

    • United States
    • Software Development
    • 1 - 100 Employee
    • Customer Support Manager
      • Dec 2022 - Present

      Founded in April of 2020 in San Francisco, California, SecurityPal understands that in modern B2B relationships, providing customer assurance is mission-critical to growth and long-term success. SecurityPal has rapidly established itself as the partner of choice for leading brands and Fortune 500s to assure their customers that security, privacy, and GRC are taken seriously, not just once but through the lifecycle of the organization’s growth. Operating out of eight global locations, we have also established a Security Operations Command Center operating 24/7 to deliver Customer Assurance anytime, anywhere. Show less

    • United States
    • Technology, Information and Internet
    • 700 & Above Employee
    • Sales and Marketing Support Team Lead
      • Jul 2022 - Sep 2022

    • Sales Support Team Lead
      • Apr 2022 - Jul 2022

    • Sales Support Analyst
      • Nov 2021 - Apr 2022

    • Nepal
    • Non-profit Organization Management
    • 1 - 100 Employee
    • Program Development and Communications
      • Dec 2020 - Mar 2021

      My major responsibilities included providing necessary support for the Communications and Program Development department. Key achievements: - Increasing the Facebook engagement and reach by 110% over the span of 2 months. - Planning and conducting , "How #GREEN Are You?" online campaign that focused on raising awareness about individual environmental impact. - Designing the 2021 merchandise along with the communications team. - Drafting communication materials (info-graphics, flyers, social media posts). - Assisting on website handling along with formulating web-articles, blogs, and newsletter. - Assisting on concept note writing for program development. Show less

    • Switzerland
    • Non-profit Organizations
    • 700 & Above Employee
    • Communications and Private Sector Engagement Intern
      • Feb 2020 - Jun 2020

      As the Communications and Private Sector Engagement Intern, I was responsible for : - Generating communication products (flyers, social media posts, info-graphics, web-articles, blogs) - Coordinating business engagements efforts across the Asia region. - Conducting due diligence on regional private sector engagements. - Updating the database of private sector engagements in Asia. - Handling social media accounts (Facebook and Twitter) and generating creative media content for engagement. Show less

    • United Kingdom
    • Non-profit Organizations
    • 700 & Above Employee
    • Student Volunteer
      • Sep 2018 - Dec 2019

      - Volunteered in Child Early and Forced Marriage (CEFM) launching event. - Hosted the campaign of "When I was 15" under Plan International to bring awareness about the early child marriage practices in South Asia. - Volunteered in the Beijing 25+ conference at UNESCAP by advocating about the need of "girls rights" and gender-based data under Plan International. We collected petition from the attendees of the event that focused on gender-based data collection and its significance towards addressing gender inequality. Show less

Education

  • Stamford International University
    Bachelor of Business Administration - BBA, International Relations
    2016 - 2020

Community

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