Experience

Maersk Global Service Center India Private Limited

• India
• Consumer Services
• 1 - 100 Employee

• Senior Specialist

  • Jan 2023 - Present



A.P. Moller - Maersk

• Denmark
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Process Expert

  • Jun 2018 - Jan 2023

  - Managing Emails and Chat for Imports customers of Belgium and The Netherlands. - Following proactive approach for upcoming shipments. - Arranging door deliveries for booked locations - Pricing and Invoicing - Assisting with Customs Clearance at Netherlands and Belgium ports - Preparing weekly reports for arriving vessels. - Collabartion and Agile way of working - Prepared SOP and process documentation - Managing Emails and Chat for Imports customers of Belgium and The Netherlands. - Following proactive approach for upcoming shipments. - Arranging door deliveries for booked locations - Pricing and Invoicing - Assisting with Customs Clearance at Netherlands and Belgium ports - Preparing weekly reports for arriving vessels. - Collabartion and Agile way of working - Prepared SOP and process documentation



Altisource

• Luxembourg
• Real Estate
• 700 & Above Employee

• Senior Specialist

  • Jul 2013 - Jun 2018

  Altisource, a subsidiary of Ocwen Financial Corporation, fast growing organisation with expertise in providing financial services in the US Residential Mortgages Industry. • Part of DMS and Trustee Operations teams in Mumbai. - Managing BK & Eviction portfolio for state of CA. - Inline working with attorney offices in US for BK & Eviction business. - Part of the weekly calls with the attorneys for - Adhere to policies defined with delivering quality work. - Managing team in absence of team lead. - Achieve SLA's and KPI's set by the management - Discussing process improvement ideas with supervisior. - Assigning the work accordingly for maximum utilisation & productivity from team. - Major focus on achieving complaince and quality work. - Managing End to End foreclosure operations for state of TX. - Reviewing of mortgage documents - Setting up cases in Case Management System - Working with outside counsel for title issues which are out of bound. - Completion of deliverables intime to increase revenue. Show less



Firstsource

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Apr 2012 - Feb 2013

  Firstsource Solutions is a leading BPO providing customer services, telecom support to its customers in Australia & UK. * Assisting customers of australia for telecom company named "OPTUS" * Support over calls for internet bills, phone bills and troubleshoot internet issues. * Booking of field agents for critical issues. * Follow ups with customers for their internet/phone issues. * Maintain call quality & product knowledge through regular training sessions. * Achieve customer satisfaction at all cost. Show less