Manager Information Technology Administration

• Dec 2021 - Present

IT administration Manager

• Feb 2019 - Present

Running regular checks on network and data securityIdentifying and acting on opportunities to improve and update software and systemsDeveloping and implementing IT policy and best practice guides for the organisationDesigning training programs and workshops for staffConducting regular system auditsRunning and sharing regular operation system reports with senior staffOverseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outagesManaging and reporting on allocation of IT budgetProviding direction for IT team membersIdentifying opportunities for team training and skills advancement

System Administrator

• Feb 2017 - Feb 2019

Working as the System Administrator in the B2B Digital marketing domain while managing the the company's infrastructure of 2 offices, including managing and monitoring the remote work infrastructure. Evaluated the performance of computer systems/networks and coordinated computer network access by expertly utilizing remote monitoring and management (RMM) tools.Managing the Windows Server 2019 and implementing server policies.Managing the VoIP ( Voice Over The Internet) applications and tools.Implementing RPD (Remote Desktop Protocol) toolsManaging Sophos and Cyberoam firewalls.Working with international vendors for services like VoIP and Cloud technologies for Company’s Best in Class for the Market Competition status.Overall Management of 100+ computers and IT infrastructure environment.Managing , implementing and maintaining the various security parameters like Data Security , Network Security and Access Control.Having knowledge about working with the international market’s data protection laws like EU’s GDPR (General Data Protection Regulation).Managing Company’s CRM software.Preparing and Presenting MIS reports on required metrics

Customer Support Engineer

• Dec 2014 - Jan 2017

Responding to on-site customer queriesResolving hardware issues (Desktop,Laptops and Printers)Responsible for assembling and dismantling various IT infrastructureParticipation in IT products promotional activitiesWorking as a main liaison between company and customers Responding to on-site customer queriesResolving hardware issues (Desktop,Laptops and Printers)Responsible for assembling and dismantling various IT infrastructureParticipation in IT products promotional activitiesWorking as a main liaison between company and customers

Customer Support Engineer

• Jun 2014 - Dec 2014

Assisting in installation of IT network infrastructure in mega environmentWorking on-site networking projectsResponsible to manage installation of LAN, WAN and CCTV on client requirementManaging inventory and assisting in procurement process Assisting in installation of IT network infrastructure in mega environmentWorking on-site networking projectsResponsible to manage installation of LAN, WAN and CCTV on client requirementManaging inventory and assisting in procurement process