Experience

HYATT REGENCY BARCELONA TOWER

• Spain
• Hospitality
• 1 - 100 Employee

• Front Desk Receptionist

  • Feb 2020 - Present

  I assist with check-in and check-outs and see to guests´ needs and concerns, greet people when they enter the hotel and answer any questions. I assist with check-in and check-outs and see to guests´ needs and concerns, greet people when they enter the hotel and answer any questions.



Joe Coffee Company

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Assistant Manager

  • Apr 2016 - Feb 2020

  Management: Responsible for customer relationships at a store generating $1 million in revenue annually. Oversaw the purchasing and ordering in the supply chain and managed vendor relations. Maintained quality assurance for cafe by forecasting the needs of both customer and store to ensure optimal daily efficiency Product loyalty: Acted as coffee ambassador to cultivate an environment of education and future brand loyalty for both customers and staff Management: Responsible for customer relationships at a store generating $1 million in revenue annually. Oversaw the purchasing and ordering in the supply chain and managed vendor relations. Maintained quality assurance for cafe by forecasting the needs of both customer and store to ensure optimal daily efficiency Product loyalty: Acted as coffee ambassador to cultivate an environment of education and future brand loyalty for both customers and staff



Katonah Reading Room

• Katonah, NY

• Assistant Manager

  • Jan 2016 - Feb 2020

  Tactical leadership: Store Manager to a rotating staff of 13 employees for growing coffee shop/restaurant in a prominent, high traffic Westchester city. Manager: Sought out and established new partnerships with vendors in VT, CT, NY to build our product line to over 50 vendors. Oversaw and executed excellent customer service, quality in product and aesthetic. Designed and implemented training programs for efficiency and time-management. Arranged training/workshops for superior coffee training to elevate product quality of KRR both onsite and offsite. Confidently built a working environment that ensures effective communication and execution of new goals between superiors and staff. Managed schedule to reduce staffing budget by 5%. Smoothly transitioned FOH and BOH staff to take on online ordering. Staffing: created interview process, hired new employees and trained new hires while adhering to budget constraints. Show less



Little Joe's Coffee and Books

• Katonah, NY

• Assistant Manager

  • Nov 2014 - Jan 2016

  Product Value: Analyzed and gathered pricing on inventory to increase profit that influenced pricing policies at Little Joe's and new store opening of Katonah Reading Room. Negotiated with vendors to reduce shipping costs and lower wholesale prices. Assisted with quarterly budget to reassess new store goals. Customer service: Educated staff of 9 on product information to ensure strong selling abilities. Identified consumer needs by establishing strong rapport with customers. Observed market trends and trained staff on new products/trends relating to both coffee/ espresso preparation and books.. Manager: Complied with food safety/staff safety requirements to provide safe and clean store environment. Oversaw restructuring of schedule to reduce staffing budget while ensuring that store was adequately staffed at all times. Trained staff on all equipment usage and maintenance. Recruited, hired employees and recommended promotions. Show less



Staller Center for the Arts

• United States
• Performing Arts
• 1 - 100 Employee

• Assistant Manager at Staller Center for the Arts Box Office

  • May 2010 - May 2013

  Assistant to Box office Supervisor in all duties involving schedule making, managing events, handling cash, and dealing with customer issues. Involved in staffing and training. Assistant to Box office Supervisor in all duties involving schedule making, managing events, handling cash, and dealing with customer issues. Involved in staffing and training.



Stony Brook Kelly Coffee House

• Student Manager

  • Feb 2008 - Feb 2010

  Assistant to Box office Supervisor in all duties involving schedule making, managing events, handling cash, and dealing with customer issues. Responsible for training manuals and executing/arranging training. Assistant to Box office Supervisor in all duties involving schedule making, managing events, handling cash, and dealing with customer issues. Responsible for training manuals and executing/arranging training.