Susanty Tay

Executive Director of Medical Services at Northeast Health Wangaratta
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Contact Information
us****@****om
(386) 825-5501
Location
Melbourne, Victoria, Australia, AU
Languages
  • English Native or bilingual proficiency
  • Chinese Professional working proficiency

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Credentials

  • Certified Health Executive
    Australasian College of Health Service Management (ACHSM)
    Feb, 2021
    - Nov, 2024
  • Fellow
    Royal Australasian College of Medical Administrators
    Jan, 2020
    - Nov, 2024
  • Advanced Life Support 2
    Australian Resuscitation Council

Experience

    • Australia
    • Hospitals and Health Care
    • 100 - 200 Employee
    • Executive Director of Medical Services
      • Aug 2021 - Present

    • A/Executive Director of Medical Services
      • May 2021 - Aug 2021

    • Australia
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Non Executive Director
      • Jul 2022 - Present

    • Director Of Medical Services
      • Mar 2021 - Sep 2021

    • Australia
    • Insurance
    • 700 & Above Employee
    • Senior Medical Advisor, Telehealth + Product Governance
      • Feb 2020 - May 2021

      • Provide expert clinical governance support for Telehealth services - Medibank provides Telehealth services to national helplines including Nurse Triage, Afterhours GP, 1800Respect and Beyond Blue Mental Health lines.• Lead and manage product governance within the Private Health Insurance branch of Medibank.

    • Senior Medical Advisor, Clinical Team
      • Aug 2018 - Feb 2020

      • Provided clinical advice to a range of stakeholders within the organisation for various initiatives. For example, providing clinical support for Private Health Insurance Reforms including the clear and appropriate communication of detrimental changes, and ensuring timely and accurate updates to the MBS, Non-PBS and GapCover tables to ensure that data was timely and met Medibank’s operational requirements.

    • Australia
    • Medical Practices
    • 1 - 100 Employee
    • Cardiac Stress Test Physician
      • Jan 2018 - Aug 2018

    • Australia
    • Medical Practices
    • 1 - 100 Employee
    • Doctor, Afterhours Medical Deputising Service
      • Jan 2015 - Aug 2018

    • Hospitals and Health Care
    • 500 - 600 Employee
    • Medical Administration Registrar
      • Jan 2017 - Jul 2018

      • Liaised between management and junior medical staff for this large tertiary public hospital. • Contributed to committees including Clinical Handover (Chair), Medical Appointments and Credentialing Committee, Mortality and Morbidity Committee, Clinical Safety and Quality Governance Committee, Assessment Review Committee (JMO in difficulty), and Human Research Ethics Committee. • Coordinated junior medical workforce establishment and rotations, and junior doctor wellbeing programs including peer mentoring and the Doctor in Difficulty pathway.

    • Australia
    • Hospitals and Health Care
    • 200 - 300 Employee
    • Medical Administration Registrar
      • Jul 2016 - Jan 2017

      • Provided a conduit for communication between management and junior medical staff (JMO) for this large metropolitan private hospital. • Contributed to the optimisation of theatre utilisation, bed utilisation and nursing staff to patient ratios. • Coordinated and led the recruitment of Commonwealth medical interns. • Chaired the Medication Safety Committee and was an active member of the Infection Control Committee, Clinical Governance Committee, Recognition and responding to Clinical Deterioration Committee and Human Research Ethics Committee.

    • Medical Administration Registrar
      • Jan 2016 - Aug 2016

    • Australia
    • Hospitals and Health Care
    • 700 & Above Employee
    • Medical Administration Registrar
      • Jan 2016 - Jul 2016

      • Provided medical advice on a range of complex public health issues for the Office of the Chief Medical Officer (FTE 0.4), Patient Safety and Clinical Quality (FTE 0.4), and Patient Safety and Surveillance Unit (FTE 0.2) • Researched topics and drafted briefing papers and reports for senior stakeholders including the Chief Medical Officer and Minister for Health. • Member and Secretary, Western Australian Metropolitan Hospitals Medical Directorate Forum. • Member of the Statewide Coronial Review Committee.

    • Medical Administration Registrar
      • Jan 2015 - Jan 2016

      • Enabled communication between management and junior medical staff (JMO) at this regional public hospital, through one-on-one engagement, speaking at JMO teaching sessions and via a fortnightly JMO newsletter. • Led a range of quality improvement projects, investigating issues and implementing change programs. • Contributed to various safety and quality committees including: Drugs and Therapeutics Committee, Infection Control Committee, Blood and Blood Products Committee, Clinical Governance Committee. • Managed and responded to consumer complaints, letters for the coroner and medicolegal cases.

    • Australia
    • Medical Practices
    • Prevocational General Practice Placements Program
      • Oct 2014 - Jan 2015

    • Australia
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Medical Doctor
      • Jan 2014 - Dec 2014

    • Service Improvement Resident Medical Officer
      • Aug 2014 - Oct 2014

      • Selected for this competitive program designed to train junior doctors in clinical service improvement (Lean and Six Sigma) and lead a 10-week improvement project. • Engaged organisation-wide stakeholders in identifying pain points and clinical risk in the paging journey, facilitating a root cause analysis and solutions session with multiple stakeholders. • Worked with IT, Engineering and software providers to implement automated system logins to improve the information contained in pages.

    • Hospitals and Health Care
    • 100 - 200 Employee
    • Resident Medical Officer
      • Jul 2014 - Aug 2014

      • Leave relief covering Paediatrics ward. • Leave relief covering Paediatrics ward.

    • Bahamas
    • Hospitals and Health Care
    • 200 - 300 Employee
    • Resident Medical Officer
      • Jan 2014 - Jul 2014

      • Gastroenterology, Paediatric Surgery and Paediatric Emergency. • Gastroenterology, Paediatric Surgery and Paediatric Emergency.

    • Hospitals and Health Care
    • 500 - 600 Employee
    • Resident Medical Officer
      • Jan 2012 - Dec 2013

      • Trauma, Acute Assessment Unit, Intensive Care Unit, Emergency Department, Acute Assessment Unit, and Neurosurgery. • Trauma, Acute Assessment Unit, Intensive Care Unit, Emergency Department, Acute Assessment Unit, and Neurosurgery.

    • Medical Practices
    • 700 & Above Employee
    • Intern Medical Officer
      • Jan 2011 - Dec 2011

      • Emergency Department, Psychiatry, Urology, General Surgery, Rehabilitation and Aged Care. • Emergency Department, Psychiatry, Urology, General Surgery, Rehabilitation and Aged Care.

Education

  • Royal Australasian College of Medical Administrators
    FRACMA (Fellowship), Medical Administration
    -
  • Australasian College of Health Service Management
    FCHSM, Health management
    -
  • UNSW Australia
    Master of Health Management, awarded with distinction, Health/Health Care Administration/Management
    2015 - 2016
  • University of Sydney
    Diploma of Child Health, Paediatrics
    2014 - 2014
  • The University of Western Australia
    Bachelor of Medicine, Bachelor of Surgery (MBBS) (Honours), Medicine
    2005 - 2010

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