Experience

ADAM TECH

• Philippines
• Research Services

• Retired

  • Mar 2019 - Present

  Union, NJ • Partner with distributors to get the best possible quoted prices, resulting in an increase in sales. After winning the opportunity, enter PO in a timely manner and ensure crucial shipping date is acknowledged and met. • Obtain drawings and samples from overseas for customer to approve and test, resulting in increased sales. • Conduct research and plan carefully to provide a quote to potential customers, analyzing stock levels and determining lead times ensuring that inventory arrives at… Show more • Partner with distributors to get the best possible quoted prices, resulting in an increase in sales. After winning the opportunity, enter PO in a timely manner and ensure crucial shipping date is acknowledged and met. • Obtain drawings and samples from overseas for customer to approve and test, resulting in increased sales. • Conduct research and plan carefully to provide a quote to potential customers, analyzing stock levels and determining lead times ensuring that inventory arrives at the warehouse in the necessary time frame. Show less



Valeant Pharmaceuticals (Contractor)

• Customer Service Claims Coordinator

  • 2016 - 2019

  Bridgewater, NJ • Issued very high volume of credits for shortages and pricing discrepancies, ensuring accurate and timely completion. • Investigated and troubleshoot shipments, resulting in appropriate resolution and on time processing. • Collaborated with team, allowing for getting up to speed with huge backlog of credits. • Partnered closely with credit department and external warehouses/carriers to obtain proof of delivery.



GE Healthcare

• Medical Equipment Manufacturing
• 200 - 300 Employee

• Customer Service Associate

  • 2007 - 2015

  Piscataway, NJ • Handled upwards of 10,000 customer service calls and emails (product inquiries, order placements, shipping and billing issues, etc.) per year in this fast-paced role within GE's Life Science call center. • Assisted purchasing agents and product end users from the Centers for Disease Control and Prevention, Mayo Clinic, Harvard University, Columbia University, Johnson & Johnson and other large institutions. • Received, processed and managed orders and responded to queries in a timely… Show more • Handled upwards of 10,000 customer service calls and emails (product inquiries, order placements, shipping and billing issues, etc.) per year in this fast-paced role within GE's Life Science call center. • Assisted purchasing agents and product end users from the Centers for Disease Control and Prevention, Mayo Clinic, Harvard University, Columbia University, Johnson & Johnson and other large institutions. • Received, processed and managed orders and responded to queries in a timely manner. • Increased revenues by quickly resolving shipping and billing issues. • Ensured adherence to all compliance requirements, and high levels of customer satisfaction among hospitals, distributors and field sales staff (internal). • Monitored daily reports for errors, changes and back and special orders. Show less