Susan Story

Director Human Resources at Family Church Network
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Location
West Palm Beach, Florida, United States, US

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Experience

    • United States
    • Religious Institutions
    • 1 - 100 Employee
    • Director Human Resources
      • Sep 2019 - Present

      West Palm Beach, Florida Area Managing Human Resources for the network of Family Churches. Helping to build God's Kingdom across South Florida.

    • United States
    • Security and Investigations
    • 700 & Above Employee
    • Director HRIS
      • Jun 2014 - Aug 2019

      Boca Raton, FL Lead HRIS team and services for The GEO Group, which provides diversified correctional and rehabilitation re-entry services. This position directs systems and processes supporting GEO’s human resources, compliance, talent acquisition, onboarding, talent management, benefits, compensation, time and attendance and learning, supporting over 18,000 employees across the U.S. • Project managed acquisitions for over 4,500 new employees for Human Resources, including 3,000 employees from… Show more Lead HRIS team and services for The GEO Group, which provides diversified correctional and rehabilitation re-entry services. This position directs systems and processes supporting GEO’s human resources, compliance, talent acquisition, onboarding, talent management, benefits, compensation, time and attendance and learning, supporting over 18,000 employees across the U.S. • Project managed acquisitions for over 4,500 new employees for Human Resources, including 3,000 employees from Community Education Centers in 2017, for human resources, payroll, talent acquisition, compliance and time and attendance. • Converted The GEO Group from paper I-9’s to Equifax’s electronic I-9 and eVerify process, ensuring compliance with Immigration and Citizenship Services. • Project managed Benefits Open Enrollment for six years, with third-party administrator, Benefitfocus, including project plan, testing methodology, communications portal re-designs and lessons learned. • Designed requirements and implemented CareerBuilder Applicant Tracking system, supporting over 20,000 applicants per month and SilkRoad Onboarding application. • Implemented Affordable Care Act (ACA) programs, including medical benefits “Look-back” for part-time employees and 1095-C and 1094-C filings for over 20,000 records. • Designed a Business Intelligence program, feeding five sources of data to a singe Oracle Business Intelligence Labor Pipeline, providing daily statistics on staffing and hiring. Show less

    • Germany
    • Pharmaceutical Manufacturing
    • 700 & Above Employee
    • Director-HRIS Global Service Development and Delivery
      • Jan 2011 - 2014

      Ridgefild, CT Directed Global HRIS systems and services supporting 46,000 employees in over 70 countries, including several SAP HCM's, validated SuccessFactors Learning, and Taleo Talent Acquisition. Managed global team of over 30 employees in six countries. • Implemented SAP Payroll solution for 900 employees in BI Russia as Proof of Concept for global payroll model and implementing global Kronos Time and Attendance system in compliance with statutory requirements, to meet policy and federal and… Show more Directed Global HRIS systems and services supporting 46,000 employees in over 70 countries, including several SAP HCM's, validated SuccessFactors Learning, and Taleo Talent Acquisition. Managed global team of over 30 employees in six countries. • Implemented SAP Payroll solution for 900 employees in BI Russia as Proof of Concept for global payroll model and implementing global Kronos Time and Attendance system in compliance with statutory requirements, to meet policy and federal and local laws while minimizing overpayments and compliance risk. • Led major-country project managers in the alignment and implementation of global SAP HRIS to provide single-application self-service and employee processing for personnel actions, performance management and compensation planning and inter-country management reporting for 46,000 employees in 74 countries. • Leveraged the IT service management approach to design a global HR Management Service Portfolio, aligning the needs of HR with core business processes. The creation of 10 HRM services provided guidance to facilitate business change, transformation and growth, resulting in reduced costs due to standard delivery. • Globalized a validated learning system linked to EMC Documentum™ with a service extension approach (a repeatable, concurrent process) by country and operating unit. Final extensions to be completed during 2014. System continues to support and meet all FDA and related government agency requirements, ensuring compliance within the pharmaceutical industry.

    • Director-IS, Business Partnering for U.S. Human Resources, Talent and Learning
      • Nov 2008 - Dec 2010

      Ridgefield, CT Responsible for the strategic direction and effective operation and projects of HR Technology within the ERP Solutions Center for U.S. business. Direct teams and systems supporting HR Technology, including SAP HR, Employee and Manager portal, Plateau LMS and Talent Management. • Implemented Oracle Taleo Talent Acquisition System, Software as a Service (SaaS) and Recruitment Process Outsourcing (RPO) model for U.S. operating units with 11,000 employees on schedule in seven months… Show more Responsible for the strategic direction and effective operation and projects of HR Technology within the ERP Solutions Center for U.S. business. Direct teams and systems supporting HR Technology, including SAP HR, Employee and Manager portal, Plateau LMS and Talent Management. • Implemented Oracle Taleo Talent Acquisition System, Software as a Service (SaaS) and Recruitment Process Outsourcing (RPO) model for U.S. operating units with 11,000 employees on schedule in seven months. Initiatives aligned hiring policies across eight operating units with first-year savings exceeding $400k in agency fees. • Directed acquisitions of U.S. facilities for BioPharma and Animal Health while maintaining daily operations for validated SAP HRIS for 10,000 employees. Acquisitions went live as asset deals on dates of close, for U.S. benefits, payroll and all supporting HR modules and functions, meeting legal and contractual obligations. Leveraged the HR application to support processes and policies, facilitating the seamless acclimation of the acquired employees to their new employer. • Directed creation of multi-dimensional reporting application using SAP Business Warehouse, enabling graphical, strategic reporting for user community.

    • India
    • Information Services
    • 1 - 100 Employee
    • Senior Manager
      • Apr 2008 - Nov 2008

      Used project management and Six Sigma protocol to design and manage design, transformation and stabilization for human resources, time capture, payroll, accounting and shared service centers for Fortune 500 clients. Experienced in leading domestic and global virtual teams. Consulted in the build and transformation of client's first Employee Shared Service Center for Time, Pay, Collections and Recruiting. • Consulted in transformation of client’s first Employee Shared Service Center using… Show more Used project management and Six Sigma protocol to design and manage design, transformation and stabilization for human resources, time capture, payroll, accounting and shared service centers for Fortune 500 clients. Experienced in leading domestic and global virtual teams. Consulted in the build and transformation of client's first Employee Shared Service Center for Time, Pay, Collections and Recruiting. • Consulted in transformation of client’s first Employee Shared Service Center using value stream mapping to design future-state detailed process maps for time, pay, collections and recruiting. • Employed project management and Six Sigma protocol to enable client to centralize above processes in a single low-cost location, eliminating over 1500 small and geographically dispersed locations. Show less

    • United States
    • Financial Services
    • 700 & Above Employee
    • Vice President
      • 2004 - 2007

      Merrimack, NH Implemented Fidelity’s HR services for large-market client from initial contract through go-live, then managed large-market client through go-live transition to stabilization. * As a leader in the PMO, managed the solution architects and project managers through the implementation of Fidelity’s HR products, including HR, payroll, timekeeping, talent management, health & welfare, 401k, pension and stock plan services. * Brought Fidelity’s latest full product outsourcing client, a global… Show more Implemented Fidelity’s HR services for large-market client from initial contract through go-live, then managed large-market client through go-live transition to stabilization. * As a leader in the PMO, managed the solution architects and project managers through the implementation of Fidelity’s HR products, including HR, payroll, timekeeping, talent management, health & welfare, 401k, pension and stock plan services. * Brought Fidelity’s latest full product outsourcing client, a global Fortune 100 chemical company, “live” in 11 months with Fidelity’s first “big bang” implementation, resulting in providing accurate HR services to client and meeting all contractual requirements. * Created client satisfaction through relationship management and drove post-go-live change through project management protocol and Six Sigma process improvements in HR Payroll operations, including leave management, overpayments, change controls and international employee population. Show less

    • United States
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • Director-HR Technology
      • 1998 - 2004

      Parsippany, NJ Directed HR acquisitions and new product development for Cendant, a global, service-based conglomerate in the hospitality, travel, real estate and financial markets. • Managed HR and payroll conversions on time and under budget for 26 acquisitions and business units in four years, totaling 65,000 U.S. employees, successfully achieving corporate growth projections, financial goals and contractual commitments. • Designed requirements and managed development of homegrown applications for… Show more Directed HR acquisitions and new product development for Cendant, a global, service-based conglomerate in the hospitality, travel, real estate and financial markets. • Managed HR and payroll conversions on time and under budget for 26 acquisitions and business units in four years, totaling 65,000 U.S. employees, successfully achieving corporate growth projections, financial goals and contractual commitments. • Designed requirements and managed development of homegrown applications for compensation planning and performance management systems, allowing Cendant Compensation to effectively manage common review dates, over 100 bonus plans, stock option plans and compensation surveys globally and across business units. • Designed requirements and managed development of Cendant’s homegrown talent planning application, allowing management to build succession plans by and across business units. • Redesigned U.S.-centric HR database to apply global HR reporting and compensation requirements for HR users in over 20 countries in North America, EMEA and PAC-RIM, allowing management to report and track headcount and total compensation globally. • Managed and synchronized two concurrent project teams over 18 months to implement browser-based timekeeping system for over 65,000 U.S. and Canadian payroll employees, introducing web-based employee self-service time capture to all North American employees and manager self-service to over 15,000 managers, thus eliminating manual processes and improving payroll accuracy. Show less

    • Business Consulting and Services
    • Senior HR Consultant
      • 1997 - 1998

      Warren, NJ Provided consulting services to clients of EnableVision, a systems integration firm that specializes in software services for Lawson Software (Lawson implementation partner). This first and full year of HR and HRIS consulting was my "boot camp" as I transitioned from HR and Finance to HRIS! • Managed the implementation of new Lawson systems and upgrades. • Implemented Lawson HR payroll systems in partnership with five clients across retail, manufacturing, healthcare, non-profit and… Show more Provided consulting services to clients of EnableVision, a systems integration firm that specializes in software services for Lawson Software (Lawson implementation partner). This first and full year of HR and HRIS consulting was my "boot camp" as I transitioned from HR and Finance to HRIS! • Managed the implementation of new Lawson systems and upgrades. • Implemented Lawson HR payroll systems in partnership with five clients across retail, manufacturing, healthcare, non-profit and advertising industries, resulting in accurate upgrades and go-lives. Show less

    • HR and Finance Manager
      • 1994 - 1997

      Managed human resources, benefits, 401k, general ledger, accounts payable, accounts receivable, cash flow and payroll for consulting firm based in New Jersey and Maryland. • Re-negotiated new benefits plans for medical, dental, vision, AD&D and disability, resulting in increased employee coverage and access to data while decreasing employer cost by 11 percent. • Transitioned 401k to new provider, from quarterly paper statements to on-line statements, allowing employees and management… Show more Managed human resources, benefits, 401k, general ledger, accounts payable, accounts receivable, cash flow and payroll for consulting firm based in New Jersey and Maryland. • Re-negotiated new benefits plans for medical, dental, vision, AD&D and disability, resulting in increased employee coverage and access to data while decreasing employer cost by 11 percent. • Transitioned 401k to new provider, from quarterly paper statements to on-line statements, allowing employees and management immediate access to earnings and contributions. • Transitioned manual payroll system to on-line processing with ADP, improving processing and accuracy of pay data and paychecks and tax filings. • Transitioned separate general ledger, accounts payable, accounts receivable and banking systems to a single instance of Solomon IV Financial database, eliminating duplicate processes and allowing current and precise cash flow analysis. Show less

    • United States
    • Aviation & Aerospace
    • 1 - 100 Employee
    • Manager-Compensation and Benefits
      • 1978 - 1984

      Morristown, NJ Increasing responsibilities in managing Compensation and Retirement Services and Health and Welfare for Allied Signal's (now Honeywell) Industrial Chemicals Divisions.

Education

  • University of Phoenix
    MBA, Business
  • Fairleigh Dickinson University-Florham Campus
    BS, Business

Community

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