Experience

Yzer

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Midwest Operations Manager

  • Feb 2020 - Present

• Midwest Regional Manager

  • Jan 2020 - Apr 2022

  Midwest Regional Manager responsible for 10 locations across 3 states. Oversight of claims processing, account management, customer service, issue resolution, on time delivery. Skilled implementation of software solutions and continuous process improvements to provide the best possible product transportation experience for multi-billion dollar customers.



RR Donnelley

• United States
• Advertising Services
• 700 & Above Employee

• Midwest Regional Manager

  • Sep 2008 - Jan 2020

  Progressive responsibility through a variety of roles from 2008-2020 starting with customer service for 3PL courier business unit to Supervisor, Major Accounts Manager and Regional Operations Manager.Managed customer operations for 7 Facilities (3 States). Responsible for providing exceptional customer support for several multi-billion dollar accounts in the pharmaceutical, retail distribution and office supply industries. Met and exceeded customer product delivery expectations through continuous improvement initiatives and process changes. Managed customer claim process, trained personnel and acted as main point of contact for all escalated customer issues.