Susan Rolfes

RN Consultant at Pathway Health
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Location
Sioux Falls, South Dakota, United States, US

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Brooke Saxon-Spencer

Supportive, encouraging and extremely knowledgable, Sue is a true asset to any team she is on. She has a kind heart to compliment her ability to introduce and implement new processes/changes. Her clinical expertise is as impressive as her dedication. Sue has been beyond a blessing with which to work.

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Experience

    • United States
    • Business Consulting and Services
    • 1 - 100 Employee
    • RN Consultant
      • Sep 2019 - Present

      Working as a consultant for Pathway Health has allowed me to opportunity to primarily support long-term care and some assisted living. My Primary focus has been on infection control and training. In addition, I have served as an interim infection preventionist and performed mock surveys. My passion for quality care, regulations, and policies and procedures have allowed me the opportunity to assist communities with successful outcomes. Working as a consultant for Pathway Health has allowed me to opportunity to primarily support long-term care and some assisted living. My Primary focus has been on infection control and training. In addition, I have served as an interim infection preventionist and performed mock surveys. My passion for quality care, regulations, and policies and procedures have allowed me the opportunity to assist communities with successful outcomes.

    • United States
    • Hospitals and Health Care
    • Director Of Clinical Services
      • 2017 - 2019

      The primary role of the Clinical Director position was to manage clinical operations and be a resource for communities. This role allowed me to provide remote support and on-site visits to support communities. As the subject matter expert, I was able to properly support and educate community leadership. It was exciting to help communities be successful in the areas they were focused on. Primary duties and responsibilities:  Subject matter expertise  Guidance and support of policies and procedures  Maintained knowledge of current trends and changes in clinical practice and regulations  Fostering a culture of delivering outstanding clinical services and results  Performed mock surveys and assisted with action plans  Monitored quality measures and provided support for improvement  Instructed, trained, and provided resources to campuses to meet goals and outcomes  Conducted education and training programs for centers/campuses in implementing new regulations and new survey process  Managed clinical standards for throughout the organization  Identified and implemented improved quality outcomes  Assisted with the development of action plans based on the need for the individual campus  Provided guidance and support of federal regulations  Assist with the development/support of programs  Chart reviews  Process improvement  Leadership orientation, development, and support  MDS support Show less

    • United States
    • Hospitals and Health Care
    • 200 - 300 Employee
    • Skilled/Rehab Consultant
      • 2014 - 2017

      The primary role of the Rehabilitation/Skilled Care Consultant was to partner with other network consultants in supporting the Director of Operations through providing consultation services to campus in the clinical areas of the skilled rehab service line, which included nursing, social services, dietary, HIM, MDS coordinator and activities. The position was accountable for complying with all related laws and regulations. Primary duties and responsibilities: Provided subject matter expertise Provided guidance and support of state and federal regulations Provided guidance and support of policies and procedures. Performed mock surveys and assisted with action plans  Monitored quality measures and provided support for improvement Instructed, trained, and provided resources to meet goals and outcomes. Supported and provided the expertise and knowledge on Federal, State and local laws regarding the clinical services provided in skilled nursing facilities  Facilitated informal investigations of allegations of abuse, neglect within the skilled rehab service line.  Conducted education and training programs for centers/campuses Show less

    • Senior Living Consultant
      • 2012 - 2014

      As the Assisted Living Consultant, was to support the Director of Operations through providing consultation services to campus in assisted living. In addition, the role provided me with the opportunity to support communities in relation to regulations, policies, and procedures. I was able to make a difference for these communities in helping them understand regulations along with policies and procedures to help ensure quality care for residents. Primary duties and Responsibilities: Provided subject matter expertise Provided guidance and support of state home care regulations Provided guidance and support of policies and procedures. Instructed, trained, and provided resources to meet goals and outcomes. Conducted education and training programs for centers/campuses Show less

    • United States
    • Hospitals and Health Care
    • 500 - 600 Employee
    • Clinical Director
      • 2010 - 2012

      The role of the Clinical Director at Ecumen was to develop, then operate, a home care agency. I developed, and implemented, a marketing and operating plan. Once the plans were developed, as the Clinical Director, I then lead the care and services for the agency.

    • Quality and Staff Development
      • 2009 - 2010

      My role in Quality and Staff Development, was to develop and support staff and residents within the community. This role allowed me the opportunity to work with staff directly to help them understand the importance and value of quality. In addition, the staff development role allowed me to educate and support staff in all areas of long-term care. Education to staff allowed them the opportunity to understand regulatory requirements along with making a difference in the care of residents.

    • Director of Nursing
      • 2003 - 2009

      I worked as a Director of Nursing, in an organizational setting. The skilled nursing facility (SNF) was attached to a hospital. This position allowed me to work with a team in a larger scope. My primarily responsibility was to manage the day-to-day operations of the skilled nursing facility. The SNF was Joint Commission Accredited, so I supported the SNF through the survey preparation and process. I worked as a Director of Nursing, in an organizational setting. The skilled nursing facility (SNF) was attached to a hospital. This position allowed me to work with a team in a larger scope. My primarily responsibility was to manage the day-to-day operations of the skilled nursing facility. The SNF was Joint Commission Accredited, so I supported the SNF through the survey preparation and process.

Education

  • University of Phoenix
    Master's degree, Nursing
  • University of Phoenix
    Bachelor's degree, Registered Nursing/Registered Nurse
  • Ridgewater College
    Associate's degree, Registered Nursing/Registered Nurse
  • Worthington Community College
    LPN, Nursing
  • Southwestern Vocational Technical Institute
    Medical Secretary

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