Experience

Broderbund Software

• United States
• Software Development
• 1 - 100 Employee

• Project Manager

  • Aug 1997 - Feb 1999

  Fremont, California, United States Project Manager for multiple releases of Family Tree Maker (now Ancestry.com), an award winning genealogy software package. Led a cross-functional team through requirements, UI design cycles, QA Test planning, and documentation. Family PC Mag ranked Family Tree Maker in “Top 25 Software Products.”



Banner Blue Software

• United States
• Information Services

• Technical Support Manager

  • Jan 1994 - Aug 1997

  Fremont, California, United States Managed the Technical Support Team and tripled the department headcount, reducing the call hold time by 50% Onboarded a new call center switch and an Integrated Voice Response System with skills-based routing, further reducing hold times and increasing customer satisfaction.

• Technical Support Representative

  • Feb 1993 - Jan 1994

  Fremont, CA Provided phone, email, and online support for 30-40 customers per day for the suite of software products.



Hibernia National Bank TX

• United States
• Financial Services

• Administrative Assistant

  • Aug 1990 - Aug 1993

  Dallas, Texas, United States Managed calendars, arranged meetings, prepared agendas, served as liaison with all levels of staff; organized, prepared, and prepped confidential documentation.