Course Coordinator

• Apr 2022 - Present

As a course coordinator I am involved in the organisation of group language courses (both online and in-class) in 12 different languages. Main responsibilities: - Organization of all administrative tasks related to student enrollments. - Information provision and advice by phone and during shifts at the information desk (sales) - Coordination of language intakes between the teachers and new students. - Assisting with marketing activities (f.e. at open days and fairs) - Customer service activities. Show less

Tour Manager

• Apr 2016 - Present

As a tour manager I facilitate active group holidays (mostly in South America) for groups up to 20 people. Main responsibilities: - Performing a thorough preparation process per destination and introducing the product that will be sold (for both the group itinerary and tourist destination) - Coordinating the program with the local agent and collaborating partner parties (in Spanish), as well as responding to unexpected events - Managing group dynamics and responding to the needs of the travelers (customized advice) - Providing feedback to the agency after the trip/tourist season with regard to tourist developments at location as well giving advise on points for improvement for the setup of the trip - Updating the itinerary guide of the trip according to recent developments of the destination. - Assisting with information sessions for tour guides at the office and training of new travel guides on location abroad - Assisting as a South America specialist in a variety of ways at trade fairs and information sessions (including Vakantiebeurs, Djoser Travelers Information Days Leiden), with the intention to enthusiast potential travelers about our product. Show less

Lecturer

• Sep 2020 - May 2022

As a lecturer at Schoevers Amsterdam I give hospitality lectures/workshops to students of Executive Office Management (undergraduate/HBO). We work in small classes with a lot of personal attention. Schoevers is part of NCOI Group. As a lecturer at Schoevers Amsterdam I give hospitality lectures/workshops to students of Executive Office Management (undergraduate/HBO). We work in small classes with a lot of personal attention. Schoevers is part of NCOI Group.

Lecturer

• Aug 2019 - May 2022

As a lecturer at Hogeschool Tio Amsterdam I provide lectures and workshops to undergraduate students (both MBO and HBO level) in small classes with a lot of personal attention. Hogeschool Tio is part of NCOI Group. Main responsibilities: - Providing (online) classes and practical lessons in the field of tourism and hospitality. - Evaluating semester courses and contributing to the coordination and development of the subject content. - Assisting with open days at our location in Amsterdam and other marketing related activities. Show less

Quality Control Manager

• Feb 2018 - Jun 2019

The Friendly Host is an Airbnb Hosting Service based in the centre of Amsterdam. Main responsibilities: - Managing and further developing all processes related to the quality management system - Analysing structural errors and complaints and translating them into concrete points for improvement - Daily coordination and communication with cleaning partners - Organising the planning for all daily activities and tasks - Managing the team of hosts and runners - Giving styling advice to the accommodation owners to stimulate the number of bookings. Show less

General Manager

• Feb 2015 - Jun 2017

Stadscafé Barbaar is a young and contemporary café in the historical centre of Delft. Working closely with the owners, I have been involved since the inception of the café in 2014, and was general manager for 2.5 years until I decided to travel across South America. Today, Barbaar has an established position in Delft. As general manager, I had a broad range of responsibilities, including:- Supervising daily operations- Developing and continuously improving the proposition- Managing the team of ~30 part-time employees, including hiring & training- Organizing events (with up to 150 people)- Marketing and social media- Procurement, accounting and sales- Coordinating with municipality and other external stakeholders Show less

Consultant Start-up and Development

• Oct 2014 - Feb 2015

During the conceptual stage of Stadscafé Barbaar I was invited by the owners to support the development of their concept by sharing experiences, providing feedback and advice.Main responsibilities:- Assisting with development of business activities and concept- Providing feedback on construction and design of the café- Developing a product strategy and contacting corresponding potential suppliers

General Manager

• Sep 2014 - Jan 2015

Main responsibilities: - Supervising daily operations - Managing the team of ~10 employees - Hiring and training personnel Main responsibilities: - Supervising daily operations - Managing the team of ~10 employees - Hiring and training personnel

Barista

• Jun 2013 - Apr 2014

Master Research Social Entrepreneurship in Ghana

• Jan 2013 - Feb 2014

Administrative Assistant

• Nov 2012 - Aug 2013

Hostess/waitress

• Mar 2012 - Jan 2013

Research assistent in the field of archeozoology

• 2011 - 2012

Funny fact: I have contributed to the identification of the very first guinea pig skelet in the Netherlands and my name was therefore mentioned at a conference where this was presented. All of this thanks to seeing many guinea pigs during my time abroad in Peru. Funny fact: I have contributed to the identification of the very first guinea pig skelet in the Netherlands and my name was therefore mentioned at a conference where this was presented. All of this thanks to seeing many guinea pigs during my time abroad in Peru.

Customer Service Employee

• Jun 2011 - Aug 2011

Hostess/waitress

• Aug 2010 - May 2011

Student instructor at open days

• Sep 2008 - Sep 2009

Waitress

• Jun 2007 - Aug 2009