Experience

SE2, LLC

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Sr Business Systems Analyst

  • Aug 2011 - Present

  February 2016 - Applying skills and experience to streamline, improve and automate existing processes. As a member of the Center of Excellence and SME for Correspondence, provide guidance to developers, business analysts and elixir designers. Involved with varying stages of project management and mentoring others with various levels of experience. Work with print and software vendors to support existing processes and implement new changes and upgrades. August 2011-August 2015 Business Systems Analyst for Correspondence team in Financial Services industry, with focus on Annuities, Retirement Plans, Mutual Funds and Life Insurance products.-Act as liaison and point of communication between IT, PMO and client-related areas-Gather requirements, translate into technical requirements for numerous types of projects of varying size-Created test plans, performed gap analysis and system testing, regression and user acceptance testing-Proficient with project management and Agile methodology and scrum-Maintain high level of industry knowledge and understanding of business rules for all product types-Extensive use of TOAD, Microsoft SQL, Access and Excel to analyze and update tables and perform troubleshooting-Perform developing and programming in Elixir and Opus, working with delimited text files, Post-script and PDF publishing-Respond to reported problems, providing analysis, correction, defect reporting and user education-Reviewed business processes and rules to make improvements, resolve technical and business problems-Developed understanding of batch processes, database structures and relational database management-As the senior Business Analyst, provide training and coaching to team members, reviewing business requirements, supervising others and managing multiple projects



NTT DATA Services

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Consultant

  • Aug 2015 - Feb 2016

  Responsible for coordinating efforts to onboard production support duties for partner companyProvide training and understanding of processes for multiple systems and applications Perform analysis and documentation of varying processes; initiating improvements and changes as identifiedReview processes and make recommendations for improvement projectsManage and assist team of business analysts to gather requirements, create documentation, translate into technical specifications and guide developers



TEKsystems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Business Analyst

  • Oct 2010 - May 2011

  -Gathered business requirements and translated into technical specifications for Siebel, Mainframe and web applications-Acted as liaison and point of communication for users in business area, management and application developers-Project work included converting processes from mainframe environment to Siebel and supporting web applications-Analyzed business processes to make recommendations for improvements, resolve technical and business problems-Used Rational RequisitePro to document requirements for use cases; ClearQuest for problem reporting and tracking-Performed gap analysis for existing requirements; backfilling requirements discovered due to problems and enhancements-Created test plans, identified test scenarios, performed unit and regression testing for Siebel and web applications



Kansas Department of Labor

• United States
• Government Administration
• 100 - 200 Employee

• Business Analyst

  • 2010 - 2011

  Wrote use-cases and defined requirements for projects to develop a new platform for the Unemployment Benefits applications, including CRM application and web applications. Acted as liaison between client areas and IT, including customer service, Finance and Accounting, Management and consulting staff. Analyzed and converted previously written requirements into use-cases and retro-fitted documentation for existing processes. Performed user acceptance and regression testing, documented test cases and created test scenarios. Attended training for Agile Methodology, specific to Business Analysts. Worked with IBM Rational and ClearCase to document requirements, use-cases, user stories, as well as document and track issues and defects.



Kansas State Board of Education

• Research Analyst

  • Apr 2010 - Oct 2010

  -Acted as administrator and primary contact for Personnel Web Management, .NET applications and supporting databases-Identified, analyzed and resolved complex data discrepancies and anomalies within personnel data to ensure data accuracy-Provided ad-hoc queries and reports and responded to questions about Categorical Aid for school districts in Kansas-Acted as liaison and point of communication for users of Personnel Web applications and IT -Gathered requirements from users, translated into technical specifications for Personnel Web application -Analyzed business processes and made recommendations for improvements, resolved technical and business problems-Provided technical assistance and training for the Personnel Web applications for over 290 school districts in Kansas-Consolidated numerous contact lists into one database with one entry-point, using Microsoft Excel, Access, Outlook-Analyzed reported problems, performed testing and documentation of issues, collaborated with IT for resolution



Security Benefit

• United States
• Financial Services
• 400 - 500 Employee

• Business Systems Analyst

  • Dec 2002 - Oct 2009

  -Acted as administrator of the SunGard applications, OmniPlus, OmniTrade and WebSuite for Mutual Fund platform-Extensive use of TOAD, Microsoft SQL, Access and Excel to analyze and update tables and supporting source data-Developed understanding of batch processes, database structures and relational database management-Responded to reported problems, providing analysis, correction, defect reporting and user education-Gathered requirements, documented specifications and managed communications for numerous internal projects, application upgrades and many projects related to changes to Mutual Funds and rules for Retirement Planning-Created test plans, performed gap analysis and system testing, regression and user acceptance testing-Acted as liaison and point of communication between IT area, Retirement Plan Customer Service area and software vendors-Reviewed business processes and rules to make improvements, resolve technical and business problems-Supported web site for company’s mutual fund business, using HTML and text file updatesFrom December 2002 - October 2004, as Statistical Analyst:-Performed analysis and reporting for the Marketing area of Financial Investment firm-Used Microsoft SQL, MS Excel, MS Access, Cognos and Crystal to produce reports for sales, revenue and commissions-Gathered requirements from clients for specific reporting needs, provide needed data and documentation-Performed testing and analysis of relational database to ensure data integrity-Performed audits to validate commission payment calculations, accounting and marketing allowances



Bradford & Galt (acquired by ettain group)

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Analyst / Marketing Analyst

  • Aug 2001 - Oct 2002

  From April 2002 to October 2002, as a Marketing Analyst for TranSystems:-Acted as administrator for Deltek Customer Relationship Management (CRM) application, providing users with access, training and support; Analyzed and resolved technical and business problems; Provided support to end-users-Acted as database administrator for Citrix-based CRM Relational Database-Used MS Excel, MS Access and Crystal to produce reports for sales, revenue, budget and forecasting-Managed and maintained the Corporate web site and Intranet site using FrontPage, HTML and Adobe Distiller-Acted as liaison between Marketing clients, Information Technology area and vendors for CRM applicationFrom August 2001 to April 2002, as a Business Analyst for Sprint PCS:-Acted as liaison between clients in Finance and Information Technology area to implement Commissions application-Earned the responsibility of coordinating all test activities for the department, performed application testing-Analyzed functions and operations of Commissions Department to propose strategies for improvement-Used MS Access and SQL to run queries against Oracle database, analyzed data and created reports using MS Excel-Performed audits of input data to ensure data integrity, perform audits to validate calculation processes-Developed plans, aided in implementation, training and support of new processes, procedures and systems-Quickly recognized as a Subject Matter Expert due to solid understanding of large, complex database tables and Data Warehousing, as well as general accounting, commission process and telecommunications industry



Blue Cross Blue Shield of Kansas

• Senior Systems Coordinator

  • 1986 - 2001

  -Acted as liaison between call-center clients, technical team and vendors-Gathered and documented business requirements, translated requirements into technical specifications-Maintained user access, system tables and supporting flat files, involving complex tables for client-server application-Provided customer service, handling special inquiries, appeals and legal issues requiring analysis, knowledge of medical and legal terminologies, understanding of underwriting and legislation-Managed and performed acceptance and regression testing, created test cases and scenarios-Created and documented procedures, created system and user documentation and training materials-Coordinated and performed training for Integrated Screens software, inquiry tracking application, upgrades and new applications-Implemented IBM Imaging software and software for desktop scanning and faxing-Participated in all stages of software development, including research and selection of products, prototype, gathering requirements, design, building, testing, implementation, maintenance and support-Used MS Project, PRIDE methodology and Joint Application Development (JAD) facilitation for project development-Served as team leader, facilitator or member on multiple development and process-improvement teams-Worked with telecommunications projects to implement Aspect phone system, enhance ACD and integrate DB2-Involved in web-based application development and E-Commerce projects, including creation of corporate web site-Assisted users of computer hardware and software, including PC, network and operating systems, mainframe and Windows applications, web browsers, printers and client-server-Performed simple PC moves and software installations-Built SQL queries to run against corporate data warehouse, used MS Access and MS Excel to analyze and report-Performed web page design and maintenance using Word and HTML, managed online document storage systems