Susanna Durston
Director & Facilitator at Facilita Consulting- Claim this Profile
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English Native or bilingual proficiency
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Italian Limited working proficiency
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Bio
Jeff Kadir
I've know Susanna Durston for over 14 years. At Woodside Energy, she had always been my go to person when I'm looking for a professional facilitator. Whether it be framing a multi-billion dollar project, business strategy, team workshop or anything in between. Why? She has the talent for bringing people together, enhances teamwork and getting the best ideas on paper. With Susanna, I know I'll always get an awesome outcome. She has the top 3 skills I look for in a facilitator. 1. Excellent communication skills. - Articulate, deconstructs complex challenges into small bite size problems, a master at summarising discussion into key ideas and solutions. 2. Authentic. -puts everyone at ease and quickly builds rapport and trust with the participants. Staying patient as the participants work through the issues. 3. Energetic. - Ability to sustain the energy level and maintain participants focus. She knows when the energy levels drop and how to re-energise the room and ensure everyone contributes. I wish I had a Susanna Duston in every organisation I've worked for. She takes the hard work out of bringing people together and aligning on a shared vision.
Geoff Cole
Susanna has helped my team several times get together with our stakeholders and map out a clear path forward. Her facilitation skills ensure that everyone’s voice is heard and the best ideas get on the table. She provides a great end-to-end service, from careful workshop preparation through to documenting the final outcomes. I can thoroughly recommend Susanna for anyone who needs a professional, skilled facilitator.
Dave Harwood
It has always been a pleasure to work with Susanna and have her facilitate team Workshops. Susanna pays careful attention to the Preparation, Facilitation and Closeout of workshop activities. Ensuring the goals are very clear, the materials are well covered and the outcomes are effectively and promptly collated. This allows participants to be focussed on the issues and get the most from the valuable time being spent. I highly recommend Susanna to assist you with your next activity and get the outcomes you are aiming for.
Jeff Kadir
I've know Susanna Durston for over 14 years. At Woodside Energy, she had always been my go to person when I'm looking for a professional facilitator. Whether it be framing a multi-billion dollar project, business strategy, team workshop or anything in between. Why? She has the talent for bringing people together, enhances teamwork and getting the best ideas on paper. With Susanna, I know I'll always get an awesome outcome. She has the top 3 skills I look for in a facilitator. 1. Excellent communication skills. - Articulate, deconstructs complex challenges into small bite size problems, a master at summarising discussion into key ideas and solutions. 2. Authentic. -puts everyone at ease and quickly builds rapport and trust with the participants. Staying patient as the participants work through the issues. 3. Energetic. - Ability to sustain the energy level and maintain participants focus. She knows when the energy levels drop and how to re-energise the room and ensure everyone contributes. I wish I had a Susanna Duston in every organisation I've worked for. She takes the hard work out of bringing people together and aligning on a shared vision.
Geoff Cole
Susanna has helped my team several times get together with our stakeholders and map out a clear path forward. Her facilitation skills ensure that everyone’s voice is heard and the best ideas get on the table. She provides a great end-to-end service, from careful workshop preparation through to documenting the final outcomes. I can thoroughly recommend Susanna for anyone who needs a professional, skilled facilitator.
Dave Harwood
It has always been a pleasure to work with Susanna and have her facilitate team Workshops. Susanna pays careful attention to the Preparation, Facilitation and Closeout of workshop activities. Ensuring the goals are very clear, the materials are well covered and the outcomes are effectively and promptly collated. This allows participants to be focussed on the issues and get the most from the valuable time being spent. I highly recommend Susanna to assist you with your next activity and get the outcomes you are aiming for.
Jeff Kadir
I've know Susanna Durston for over 14 years. At Woodside Energy, she had always been my go to person when I'm looking for a professional facilitator. Whether it be framing a multi-billion dollar project, business strategy, team workshop or anything in between. Why? She has the talent for bringing people together, enhances teamwork and getting the best ideas on paper. With Susanna, I know I'll always get an awesome outcome. She has the top 3 skills I look for in a facilitator. 1. Excellent communication skills. - Articulate, deconstructs complex challenges into small bite size problems, a master at summarising discussion into key ideas and solutions. 2. Authentic. -puts everyone at ease and quickly builds rapport and trust with the participants. Staying patient as the participants work through the issues. 3. Energetic. - Ability to sustain the energy level and maintain participants focus. She knows when the energy levels drop and how to re-energise the room and ensure everyone contributes. I wish I had a Susanna Duston in every organisation I've worked for. She takes the hard work out of bringing people together and aligning on a shared vision.
Geoff Cole
Susanna has helped my team several times get together with our stakeholders and map out a clear path forward. Her facilitation skills ensure that everyone’s voice is heard and the best ideas get on the table. She provides a great end-to-end service, from careful workshop preparation through to documenting the final outcomes. I can thoroughly recommend Susanna for anyone who needs a professional, skilled facilitator.
Dave Harwood
It has always been a pleasure to work with Susanna and have her facilitate team Workshops. Susanna pays careful attention to the Preparation, Facilitation and Closeout of workshop activities. Ensuring the goals are very clear, the materials are well covered and the outcomes are effectively and promptly collated. This allows participants to be focussed on the issues and get the most from the valuable time being spent. I highly recommend Susanna to assist you with your next activity and get the outcomes you are aiming for.
Jeff Kadir
I've know Susanna Durston for over 14 years. At Woodside Energy, she had always been my go to person when I'm looking for a professional facilitator. Whether it be framing a multi-billion dollar project, business strategy, team workshop or anything in between. Why? She has the talent for bringing people together, enhances teamwork and getting the best ideas on paper. With Susanna, I know I'll always get an awesome outcome. She has the top 3 skills I look for in a facilitator. 1. Excellent communication skills. - Articulate, deconstructs complex challenges into small bite size problems, a master at summarising discussion into key ideas and solutions. 2. Authentic. -puts everyone at ease and quickly builds rapport and trust with the participants. Staying patient as the participants work through the issues. 3. Energetic. - Ability to sustain the energy level and maintain participants focus. She knows when the energy levels drop and how to re-energise the room and ensure everyone contributes. I wish I had a Susanna Duston in every organisation I've worked for. She takes the hard work out of bringing people together and aligning on a shared vision.
Geoff Cole
Susanna has helped my team several times get together with our stakeholders and map out a clear path forward. Her facilitation skills ensure that everyone’s voice is heard and the best ideas get on the table. She provides a great end-to-end service, from careful workshop preparation through to documenting the final outcomes. I can thoroughly recommend Susanna for anyone who needs a professional, skilled facilitator.
Dave Harwood
It has always been a pleasure to work with Susanna and have her facilitate team Workshops. Susanna pays careful attention to the Preparation, Facilitation and Closeout of workshop activities. Ensuring the goals are very clear, the materials are well covered and the outcomes are effectively and promptly collated. This allows participants to be focussed on the issues and get the most from the valuable time being spent. I highly recommend Susanna to assist you with your next activity and get the outcomes you are aiming for.
Credentials
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LEGO® SERIOUS PLAY®
Association of Master TrainersFeb, 2023- Oct, 2024 -
AgilePM Foundations
APMG InternationalAug, 2022- Oct, 2024 -
Prosci® Certified Change Practitioner
ProsciJul, 2022- Oct, 2024 -
IAF Certified Professional Facilitator
International Association of Facilitators (IAF)Jul, 2019- Oct, 2024 -
Lean Six Sigma Green Belt (in progress, April 2023)
9 Skills Factory Professional Development -
PRINCE2 Foundation & Practitioner (in progress, March 2023)
PRINCE2.com
Experience
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Facilita Consulting
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Australia
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Business Consulting and Services
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1 - 100 Employee
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Director & Facilitator
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Sep 2021 - Present
Providing group facilitation services specialising in strategy and planning, project management, change management and business improvement to enable team engagement and alignment in achieving business outcomes. Providing group facilitation services specialising in strategy and planning, project management, change management and business improvement to enable team engagement and alignment in achieving business outcomes.
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Woodside Energy
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Australia
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Oil and Gas
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700 & Above Employee
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Principal Project Management Advisor & Facilitator
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Oct 2008 - Aug 2021
Principal advisor and facilitator providing project related services to small and large projects over 12 years. Delivered expert knowledge in project management, project framing, project governance, risk management, change management, group facilitation and stakeholder alignment strategies.
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Continuous Improvement Advisor & Facilitator (Secondment)
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Mar 2017 - Mar 2018
Advised and coached on Continuous improvement (CI) to all levels of the business to enable short and long-term strategies to facilitate the reduction in workflow inefficiencies and costs. Enabled CI Capability development on business process improvement through the promotion of tools such as PDCA, DMAIC, Six Sigma, Lean & Agile with teams. Driven and led the Corporate wide continuous improvement program involving over 4000 staff and 9 divisions through the effective facilitation of key stakeholder groups. Show less
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Enterprise Content Management Business Champion – Projects (Secondment)
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Nov 2015 - Oct 2016
Championed and coordinated the rollout of two information management systems across all of Woodside’s Projects. This entailed the development of communication plans and change plans to manage a high number of internal and external stakeholders which enabled the successfully delivery of the systems.
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Project Business Advisor & Facilitator (Secondment)
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Jan 2013 - Sep 2013
Advisor to the project manager to provide services on project performance reporting, business and assurance planning, risk management and group facilitation in gaining alignment on project deliverables for the next project phase.
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Senior Advisor - Project Development
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Mar 2008 - Sep 2008
This role was responsible for the change management activities during the merger of the Project and Development Division. This entailed the merging of the performance and reporting process, managing all communication and aligning systems and procedures.
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Senior Business Planner - Developments
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Aug 2006 - Feb 2008
This role was responsible for managing the Performance & Reporting process, developing and coordinating the Development Assurance & Audit Plan, management of the Workforce Planning and coordination of management meetings.
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Business Planning Team Leader - Africa Business Unit
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Apr 2005 - Jul 2006
This role involved leading and managing a team of three staff. Key responsibilities involved the development of the Africa Business Unit Strategy & Business Plan, managing the Performance and Reporting process and Joint Venture coordination.
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Senior Business Planner/JV Coordinator - Australia Business Unit
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Feb 2001 - Mar 2005
This role involved the development of Australia Business Unit Strategy, Business Plan, Performance Management process and activities together with operational, development and functional teams.
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Finance Team Leader - Australia Business Unit
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Nov 1999 - Jan 2001
This role led and managed a finance team to provide management accounting services to the Australia Business Unit .
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Senior Systems Accountant
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Jun 1998 - Oct 1999
The Systems Accountant role supported a range of SAP modules (Joint Venture accounting, Human Resources, Asset Management, Investment Management, Controlling and Financial modules).
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Management Accountant
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May 1997 - May 1998
This role provided management accounting services to various functional areas within Woodside.
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Accountant
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Feb 1994 - Apr 1997
Responsible for the management of the full accounting cycle. Responsible for the management of the full accounting cycle.
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Education
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Curtin University
Master of Business Administration (MBA), Business Administration and Management, General -
Curtin University
Postgraduate Diploma in Business, Management -
Curtin University
Bachelor of Business, Accounting -
Infinity Training Australia
Diploma in Project Management