Susanna Shao

IS Manager at LVMH Fashion Group China
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Contact Information
us****@****om
(386) 825-5501
Location
Jing'an District, Shanghai, China, CN

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Experience

    • China
    • Retail Luxury Goods and Jewelry
    • 1 - 100 Employee
    • IS Manager
      • Jan 2019 - Present

    • France
    • Retail Luxury Goods and Jewelry
    • 700 & Above Employee
    • Application Manager
      • Nov 2013 - Jan 2019

      People management Rich experience in IT strategic planning & Implementation, system integration and analysis project leading. Application /system promotion, end user training. Build partnership with business functions to plan and manage IS portfolio on business functional requirements. Manage and lead the planning and execution of the IS portfolio and projects for the business functions Well know POS system and market promotion strategy related retail &Luxury. ERP / CRM / Mobile solution Issue troubleshooting and change control, SLA management Rich experience in Team building. have good communication skill Show less

    • Germany
    • Pharmaceutical Manufacturing
    • 700 & Above Employee
    • IT Business Partner (Business Analysis)
      • Jan 2010 - Nov 2013

       Set communication channel or protocol between business team, vendor and IT team  demand and analyze business plan, requirement, process and issue  IT Vendor Management  Understand business team strategy and associate Business Process Maps.  Gather business requirements ,extract real requirement  Project Budget / Schedule/Resouce Plan//Risk Analyze /Execute/Control/Monitor; Lead project team to resolve issues timely, changes are documented.  Take over some applications service leader --MEGA application(Make every Good Advice) --Iscala (ERP) Service Leader --Payroll system leader Show less

    • Senior Application Engineer
      • Jan 2005 - Jan 2010

       Ensure ERP system performance Match SLA  Customize some process in ERP System  IT Vendor Management  Guarantee CRM working performance, Support Sales team Visit Record and Sales Data analyze  Understand Business team requirement  Implement Business process into System.  Develop tools to reduce business manual work  Firewall maintenance  Server management including domain server, DNS server  Database Server Backup and recovery.  Join some business team monthly week and understand process  Take over some applications service leader --ERP --CRM Show less

    • ERP Engineer
      • Jan 2003 - Jan 2005

       Guarantee ERP/POS system daily running;  Exact Data according HQ requirement;  Develop tools to extend ERP system functionality.  POS System maintenance  Market promotion strategy setup in ERP and POS system  Testing and system performance check and final publish.  LAN /WAN network maintenance  Database Server Backup and recovery.  Guarantee ERP/POS system daily running;  Exact Data according HQ requirement;  Develop tools to extend ERP system functionality.  POS System maintenance  Market promotion strategy setup in ERP and POS system  Testing and system performance check and final publish.  LAN /WAN network maintenance  Database Server Backup and recovery.

    • IT Engineer
      • Apr 1999 - Jan 2003

       maintenance ERP system  Develop new model based business team requirement  Troubleshooting  Server Maintenances  Database management  LAN /WAN network maintenance  IT budget  Server/Database maintenance  Hardware managemen  maintenance ERP system  Develop new model based business team requirement  Troubleshooting  Server Maintenances  Database management  LAN /WAN network maintenance  IT budget  Server/Database maintenance  Hardware managemen

Education

  • Shanghai University of Engineering Science
    Bachelor's degree, Computer Engineering
    1995 - 1999

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