Experience

FIPPI

• Italy
• Paper and Forest Product Manufacturing
• 1 - 100 Employee

• National Account Manager

  • Jun 2020 - Present

  Management of National and International Retail Customers (Amazon, Tesco, Carrefour, Conad, Esselunga, Bennet, Shufersal, Ocado, DMO)Main activities:Managing the customers' turnover development, strategic volumes, promotional planning and sales execution in the Healthcare product category;New Business development;Negotiation and proper implementation of contracts;Defining and implementing proposed client placements;Management of the financial budget for promotional, listing and marketing activities;Drive business growth and improve the company's market position;New product development and restyle of the existing range in collaboration with R&D Dept. and PD Dept.Turnover (30 mio)



Wakol Foreco srl

• 1 - 100 Employee

• Head of Customer Service & Purchasing Dept.

  • Nov 2019 - Jun 2020



Essity

• Sweden
• Manufacturing
• 700 & Above Employee

• Shopper Marketing Manager

  • Sep 2019 - Nov 2019

  Run market & business analysis: sell-in, sell-out, stock in trade, promo share,display shareExecute Strategic Account Plans for what concerns in-store & online activationsBrief agency around creation & production/print of PoS materials matching salesteam requirementsCoordinate in-store merchandising in terms of quality of execution & timingefficiency

• Customer Service Representative

  • Jul 2012 - Nov 2019

  Responsible for key customers: Italian & UE FMCG for PL and Retail Brand (TEMPO, NUVENIA, TENA, LIBERO, DEMAK’UP) with operative functions (managing customers in the pre and post sales); back order processing; complaints handling; creation of Credit Memo and Debit Memo.Main customers: IKEA (with orders management on IKEA tool on web); LIDL; ESSELUNGA; COOP; MD; MAXI DI; NATURASI’; DM.Responsible to analyze and plan actions for KPI’s (No mover, SL, Order efficiency, FEX, CR/DB RATIO); Sales Analysis; production planning pre-check; follow the Phase-in Phase out process.Master Data: Customer creation, change & update; pricing; discounts; products creation.Facing with Financial Dept.; Product Development Dept.; Planning & Forecast Dept.; NAM, KAM, Country Manager.



Camomilla Spa

• South Africa

• Export Sales Department Supervisor

  • Sep 2009 - Jun 2012

  Head of Export Sales Dept. with operative functions (pre and post sales customer management); scouting of new customers and markets; management and analysis strategies, sales data and competitors; buyer contact with Italian and foreign FMCG (ESSELUNGA, LIMONI, KARSTADT, KAUFHOF, HARRODS, LA REDOUTE, DOUGLAS) and Promotional Channel (ESSELUNGA, JAKARTA, GRANAROLO); coordination international fairs and events; contact with Distributors and Wholesalers Worldwide.Preparation of the Export documents (Certificate of Origin, etc..); Contact with forwarders; Preparation of proposal orders based on the customer and market requests; Sending samples to customers, sales agents and distributors; Staff training.Responsible for two resources with a focus on the French, Spanish, German and Portuguese markets, referring to me for all issues related to customers and the management of issues of product, price, bonus & discount. Responsible for the implementation and training of the sales agents network abroad (Germany, Portugal, Spain, France); coordination and preparation of presentations of the semi-annual meetings; preparing budgets and goals.

• Purchasing Dept, Demand Planning, Forecasting

  • May 2011 - May 2012

  Master data;Contact with suppliers;Pricing mediation ;Sales Forecasting;Demand Planning

• Customer Service Executive Italy

  • Jun 2009 - Sep 2009

  Employee with sales functions such as customer support, control, integration and change order management, unclaimed and goods returns management, issuing credit notes. I attended the fairs MACEF and MIPEL with commercial function, placing orders and gathering customer contacts.

• Secretary & General Services

  • Dec 2007 - Jun 2009

  Employee with clerical tasks such as switchboard, sorting mail and faxes, purchase of office consumer goods, assistance in organizing events and booking trips.I attended the fairs MACEF,MIPEL and MILANOVENDEMODA with clerical duties at the booth.



Promod

• France
• Retail Apparel and Fashion
• 700 & Above Employee

• Shop Sales Assistant

  • Jan 2007 - Nov 2007

  Shop Sales Assistant;Cashier responsible;Visual Merchandiser junior Shop Sales Assistant;Cashier responsible;Visual Merchandiser junior