Susanna Gürocak
Head of Student Success at Microverse- Claim this Profile
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German Native or bilingual proficiency
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English Full professional proficiency
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Spanish Professional working proficiency
Topline Score
Bio
Albert Alabau
I feel lucky I was able to recruit Susanna to join the fast-growing CS team at TravelPerk. And I say lucky because she's the kind of professional that will always be able to choose what project she wants to put her heart and brain on. And the kind you'd love to have in your team/company if you are looking for high-performers that are restless team builders. She is not only an incredible manager people respect, trust and admire but also the kind of professional that constantly raises the bar no matter what she is in, and does so with a contagious smile upon the face. Definitely, she's someone I wish I had the luck to work with again.
Pedro Marques
Susanna is a stellar manager and fantastic colleague. And there aren't enough positive words in the dictionary to describe her. She has repeatedly developed innovations in how to deliver and scale excellent customer service, by utilizing technologies and processes in new ways. She has put in place automated monitoring and instrumentation throughout the customer experience, in order to understand and respond right away when our customers are succeeding or running into challenges. Susanna focus on customer service has resulted in 100% of happy Support and Success teams and 98% of customers happy with Redbooth support. She was always focused on what would make us a strong team and always had a gentle ear. Always took the team seriously and went out of her way to make us feel respected and valued! She had our back, always! We worked to the very best of our ability because of her outstanding leadership. I've never felt more like I was making a positive difference in the world and at my job than when I was working with Susanna. I've learned so much from her and would work with her again in a heartbeat!
Albert Alabau
I feel lucky I was able to recruit Susanna to join the fast-growing CS team at TravelPerk. And I say lucky because she's the kind of professional that will always be able to choose what project she wants to put her heart and brain on. And the kind you'd love to have in your team/company if you are looking for high-performers that are restless team builders. She is not only an incredible manager people respect, trust and admire but also the kind of professional that constantly raises the bar no matter what she is in, and does so with a contagious smile upon the face. Definitely, she's someone I wish I had the luck to work with again.
Pedro Marques
Susanna is a stellar manager and fantastic colleague. And there aren't enough positive words in the dictionary to describe her. She has repeatedly developed innovations in how to deliver and scale excellent customer service, by utilizing technologies and processes in new ways. She has put in place automated monitoring and instrumentation throughout the customer experience, in order to understand and respond right away when our customers are succeeding or running into challenges. Susanna focus on customer service has resulted in 100% of happy Support and Success teams and 98% of customers happy with Redbooth support. She was always focused on what would make us a strong team and always had a gentle ear. Always took the team seriously and went out of her way to make us feel respected and valued! She had our back, always! We worked to the very best of our ability because of her outstanding leadership. I've never felt more like I was making a positive difference in the world and at my job than when I was working with Susanna. I've learned so much from her and would work with her again in a heartbeat!
Albert Alabau
I feel lucky I was able to recruit Susanna to join the fast-growing CS team at TravelPerk. And I say lucky because she's the kind of professional that will always be able to choose what project she wants to put her heart and brain on. And the kind you'd love to have in your team/company if you are looking for high-performers that are restless team builders. She is not only an incredible manager people respect, trust and admire but also the kind of professional that constantly raises the bar no matter what she is in, and does so with a contagious smile upon the face. Definitely, she's someone I wish I had the luck to work with again.
Pedro Marques
Susanna is a stellar manager and fantastic colleague. And there aren't enough positive words in the dictionary to describe her. She has repeatedly developed innovations in how to deliver and scale excellent customer service, by utilizing technologies and processes in new ways. She has put in place automated monitoring and instrumentation throughout the customer experience, in order to understand and respond right away when our customers are succeeding or running into challenges. Susanna focus on customer service has resulted in 100% of happy Support and Success teams and 98% of customers happy with Redbooth support. She was always focused on what would make us a strong team and always had a gentle ear. Always took the team seriously and went out of her way to make us feel respected and valued! She had our back, always! We worked to the very best of our ability because of her outstanding leadership. I've never felt more like I was making a positive difference in the world and at my job than when I was working with Susanna. I've learned so much from her and would work with her again in a heartbeat!
Albert Alabau
I feel lucky I was able to recruit Susanna to join the fast-growing CS team at TravelPerk. And I say lucky because she's the kind of professional that will always be able to choose what project she wants to put her heart and brain on. And the kind you'd love to have in your team/company if you are looking for high-performers that are restless team builders. She is not only an incredible manager people respect, trust and admire but also the kind of professional that constantly raises the bar no matter what she is in, and does so with a contagious smile upon the face. Definitely, she's someone I wish I had the luck to work with again.
Pedro Marques
Susanna is a stellar manager and fantastic colleague. And there aren't enough positive words in the dictionary to describe her. She has repeatedly developed innovations in how to deliver and scale excellent customer service, by utilizing technologies and processes in new ways. She has put in place automated monitoring and instrumentation throughout the customer experience, in order to understand and respond right away when our customers are succeeding or running into challenges. Susanna focus on customer service has resulted in 100% of happy Support and Success teams and 98% of customers happy with Redbooth support. She was always focused on what would make us a strong team and always had a gentle ear. Always took the team seriously and went out of her way to make us feel respected and valued! She had our back, always! We worked to the very best of our ability because of her outstanding leadership. I've never felt more like I was making a positive difference in the world and at my job than when I was working with Susanna. I've learned so much from her and would work with her again in a heartbeat!
Experience
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Microverse
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United States
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E-learning
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700 & Above Employee
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Head of Student Success
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Oct 2021 - Present
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TravelPerk
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Spain
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Technology, Information and Internet
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700 & Above Employee
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Customer Care Manager
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Apr 2020 - Sep 2021
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Customer Support Team Manager
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Apr 2018 - Apr 2020
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Redbooth
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United States
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Software Development
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1 - 100 Employee
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Director of Customer Experience
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Mar 2017 - Dec 2017
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Head of Customer Support
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Jul 2015 - Mar 2017
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Customer Experience Specialist
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Jan 2014 - Jul 2015
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Colt Technology Services
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United Kingdom
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Telecommunications
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700 & Above Employee
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Customer Experience Lead Advisor
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May 2012 - Dec 2013
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European Social Observatory
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Brüssel und Umgebung, Belgien
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Research assistant on Social Protection and Social Inclusion
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Jan 2012 - Apr 2012
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German Films Service + Marketing GmbH
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München und Umgebung, Deutschland
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Project Assistant
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Jul 2008 - May 2009
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WDR
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Germany
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Broadcast Media Production and Distribution
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700 & Above Employee
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Evaluation of financial plans/ audit of annual statistic (Intern)
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Apr 2007 - Jul 2007
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Education
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2009 - 2011
University of Twente
Master of Science (M.Sc.) & Master of Arts (M.A.), European Studies -
2011 - 2011
Universitat Autònoma de Barcelona
Master Thesis, Facultat de Ciències Polítiques i de Sociologia -
2004 - 2008
Rheinische Fachhochschule Köln
Bachelor's degree, Media Management -
2021 - 2021
Co-Active Training Institute
Co-Active Coaching Fundamentals
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