Experience

Further Group

• Spain
• Insurance
• 1 - 100 Employee

• Senior Case Manager Specialist

  • Sep 2020 - Present



Teladoc Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Medical Operations Branch Manager

  • Dec 2017 - Apr 2020

  -Provided leadership, management and on-the-ground support to the Australasian Medical Operations team -Led and supervised the hiring, mentoring and refresh training of Nursing and administration staff -Drove company’s goals and KPI's with emphasis on high quality customer service throughout all service lines -Contributed to the modification and standardization of operational processes and manuals -Supported the organization’s growth and development; worked in partnership with IT, Commercial, Marketing, Finance, and Legal departments and global team members across Europe, USA, and Canada -Actively monitored client metric databases for compliance with SLA’s and provided data for regular client feedback meetings Show less



Best Doctors

• • Oct 2015 - Dec 2017

  -Responsible for the management of UK, Ireland, Spain, Portugal, and the Netherlands Nurse team members-Provided clinical support and training for Nursing staff and prioritized team workloads and schedules-Delivered training and presentations to potential and existing insurance clients in UK, Ireland, and Germany

• • Mar 2012 - Sep 2015

  -Oversaw the second medical opinion process from beginning to end to members in UK, Ireland, and Germany-Performed a comprehensive health history through a dynamic telephone assessment with members-Worked in partnership with the clinical team as needed in support of case development-Reviewed and classified medical information including medical notes, imaging studies, and pathology



European Space Agency - ESA

• France
• Space Research and Technology
• 700 & Above Employee

• Medical Service Nurse, RN

  • Feb 2012 - Feb 2015

  -Managed and organized annual medical examinations and laboratory tests for staff members -Managed and organized annual medical examinations and laboratory tests for staff members



Saint Louis University - Madrid Campus

• Spain
• Higher Education
• 1 - 100 Employee

• Nursing Lab Teaching Assistant

  • Jan 2011 - May 2012

  -Taught, under the direction of faculty, fundamental health assessment and clinical skills -Supervised Nursing students during clinical practicums in Spanish hospitals -Taught, under the direction of faculty, fundamental health assessment and clinical skills -Supervised Nursing students during clinical practicums in Spanish hospitals



Hospital HM Sanchinarro

• Spain
• Medical Practices
• 1 - 100 Employee

• Nurse (Medical-Surgical unit)

  • Dec 2011 - Jan 2012

  -Monitored and recorded assessments and vital signs of patients -Administered medications and performed wound care as prescribed by doctors on duty -Monitored and recorded assessments and vital signs of patients -Administered medications and performed wound care as prescribed by doctors on duty



Hospital Universitario Sanitas La Zarzuela

• Madrid, Spain

• Nurse (Emergency Department)

  • Jul 2011 - Sep 2011

  -Provided rapid assessment and treatment to adult patients attending the Emergency Department -Worked in Triage to identify medical problems and obtained vital signs, blood and urine samples -Provided rapid assessment and treatment to adult patients attending the Emergency Department -Worked in Triage to identify medical problems and obtained vital signs, blood and urine samples