Experience

Adlibris

• Sweden
• Online and Mail Order Retail
• 100 - 200 Employee

• Content Planner & Production Lead

  • Apr 2023 - Present

  Stockholm, Stockholm County, Sweden

• Campaign Manager

  • Oct 2021 - Mar 2023

  Stockholm, Stockholm County, Sweden

• Category Manager Academic Literature (Sweden and Finland)

  • Feb 2018 - Sep 2021

  Stockholm, Sweden

• Site Manager Finland

  • Apr 2017 - Sep 2021

  Stockholm, Sweden Overall responsibility for planning, executing and evaluating campaigns at Adlibris Finland.

• Sales and Marketing Coordinator

  • Mar 2015 - Mar 2017

  Stockholm, Sweden Responsible for the content and newsletters for the Swedish-language site for Finland, as well as for B2B sales.

• Customer Service Representative

  • May 2014 - Mar 2015

  Stockholm, Sweden



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Care Sr. Associate

  • Oct 2012 - Mar 2014

  Bratislava Customer Care Senior Associate, mainly responsible for Finnish and Swedish customers covering large enterprise institutions and the public sector . Main tasks: supporting Nordic PLE customers in delivery-related queries, guaranteeing customer satisfaction while keeping up individual performance and productivity in an international business environment. I engaged in daily communication with teams around the world. Along with my daily tasks, I also created a communications workshop for my… Show more Customer Care Senior Associate, mainly responsible for Finnish and Swedish customers covering large enterprise institutions and the public sector . Main tasks: supporting Nordic PLE customers in delivery-related queries, guaranteeing customer satisfaction while keeping up individual performance and productivity in an international business environment. I engaged in daily communication with teams around the world. Along with my daily tasks, I also created a communications workshop for my colleagues and helped out with an e-support project (consisting of proactive communication with customers, translation of manuals etc). I also participated in trainings concerning notebooks and desktops, as well as presentation skills. Languages used: Finnish, Swedish and English. Show less



Ålands Lagting (Parliament of Åland)

• Intern

  • Apr 2012 - Jun 2012

  Mariehamn, Åland Tasks: updating and translating the webpage, assisting at different events, assisting at committee meetings, stenography, writing press releases. Languages used: Swedish and English.



Transmar

• Logistics Assistant

  • May 2011 - Mar 2012

  Tasks: searching for lost goods, customer service, order processing, translation and preparation of claims in Finnish. Languages used: Finnish and Swedish.



Paf (via Volym)

• Chat Moderator

  • May 2010 - Aug 2011

  Online Tasks: moderating the internet bingo, preparing quizzes. Languages used: Finnish, Swedish, English and Spanish.