Susan Karels
Sr. Product Development Scrum Master at Tempus Technologies, Inc- Claim this Profile
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English Native or bilingual proficiency
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Bio
Mark Nestel, MBA, CSM
Susan is an outstanding coworker who always has a professional and positive way of keeping others organized and on task. Susan makes connections fast and brings fun to stressful situations. I worked with Susan both at Sprint and CenturyLink. Susan’s project management skills are top notch and paying attention to details is a strength. I would recommend Susan to someone looking for honesty, integrity and kindness. I would hire Susan on my team without hesitation because Susan gives 110% effort to everything she does. Thank you Susan for being such a tremendous asset to our project. We miss your guidance and teamwork everyday.
Deborah Sheldon
I’ve worked with Susan for 10+ years. Consistently over this time, I have found Susan to be especially talented in two areas: 1) written communication, and 2) the ability to obtain and organize details. I believe communication and organization are two of the most transferable skills an employee can possess. Susan is a gifted writer. She effectively writes for all levels of the organization and focuses her messages to her intended audience to achieve the greatest understanding and impact. Susan anticipates her reader’s questions and answers them before they ask. Susan has authored numerous letters, newsletters, announcements, blogs and articles ranging from very complex process overviews to heartwarming Veteran’s Day salutes. For the right circumstances and occasions, Susan is quite humorous and creative in her storytelling (ask her about Gumby!). Susan also served as an executive ghost writer for many years and humbly remained in the shadows knowing her carefully crafted words were well received and served a valid purpose even without her own signature. Susan is meticulously organized and detail-oriented. She is inquisitive by nature and seeks to understand relationships and the reasoning behind decisions, gaps, and policies. This enables her to challenge the status quo and question the
Mark Nestel, MBA, CSM
Susan is an outstanding coworker who always has a professional and positive way of keeping others organized and on task. Susan makes connections fast and brings fun to stressful situations. I worked with Susan both at Sprint and CenturyLink. Susan’s project management skills are top notch and paying attention to details is a strength. I would recommend Susan to someone looking for honesty, integrity and kindness. I would hire Susan on my team without hesitation because Susan gives 110% effort to everything she does. Thank you Susan for being such a tremendous asset to our project. We miss your guidance and teamwork everyday.
Deborah Sheldon
I’ve worked with Susan for 10+ years. Consistently over this time, I have found Susan to be especially talented in two areas: 1) written communication, and 2) the ability to obtain and organize details. I believe communication and organization are two of the most transferable skills an employee can possess. Susan is a gifted writer. She effectively writes for all levels of the organization and focuses her messages to her intended audience to achieve the greatest understanding and impact. Susan anticipates her reader’s questions and answers them before they ask. Susan has authored numerous letters, newsletters, announcements, blogs and articles ranging from very complex process overviews to heartwarming Veteran’s Day salutes. For the right circumstances and occasions, Susan is quite humorous and creative in her storytelling (ask her about Gumby!). Susan also served as an executive ghost writer for many years and humbly remained in the shadows knowing her carefully crafted words were well received and served a valid purpose even without her own signature. Susan is meticulously organized and detail-oriented. She is inquisitive by nature and seeks to understand relationships and the reasoning behind decisions, gaps, and policies. This enables her to challenge the status quo and question the
Mark Nestel, MBA, CSM
Susan is an outstanding coworker who always has a professional and positive way of keeping others organized and on task. Susan makes connections fast and brings fun to stressful situations. I worked with Susan both at Sprint and CenturyLink. Susan’s project management skills are top notch and paying attention to details is a strength. I would recommend Susan to someone looking for honesty, integrity and kindness. I would hire Susan on my team without hesitation because Susan gives 110% effort to everything she does. Thank you Susan for being such a tremendous asset to our project. We miss your guidance and teamwork everyday.
Deborah Sheldon
I’ve worked with Susan for 10+ years. Consistently over this time, I have found Susan to be especially talented in two areas: 1) written communication, and 2) the ability to obtain and organize details. I believe communication and organization are two of the most transferable skills an employee can possess. Susan is a gifted writer. She effectively writes for all levels of the organization and focuses her messages to her intended audience to achieve the greatest understanding and impact. Susan anticipates her reader’s questions and answers them before they ask. Susan has authored numerous letters, newsletters, announcements, blogs and articles ranging from very complex process overviews to heartwarming Veteran’s Day salutes. For the right circumstances and occasions, Susan is quite humorous and creative in her storytelling (ask her about Gumby!). Susan also served as an executive ghost writer for many years and humbly remained in the shadows knowing her carefully crafted words were well received and served a valid purpose even without her own signature. Susan is meticulously organized and detail-oriented. She is inquisitive by nature and seeks to understand relationships and the reasoning behind decisions, gaps, and policies. This enables her to challenge the status quo and question the
Mark Nestel, MBA, CSM
Susan is an outstanding coworker who always has a professional and positive way of keeping others organized and on task. Susan makes connections fast and brings fun to stressful situations. I worked with Susan both at Sprint and CenturyLink. Susan’s project management skills are top notch and paying attention to details is a strength. I would recommend Susan to someone looking for honesty, integrity and kindness. I would hire Susan on my team without hesitation because Susan gives 110% effort to everything she does. Thank you Susan for being such a tremendous asset to our project. We miss your guidance and teamwork everyday.
Deborah Sheldon
I’ve worked with Susan for 10+ years. Consistently over this time, I have found Susan to be especially talented in two areas: 1) written communication, and 2) the ability to obtain and organize details. I believe communication and organization are two of the most transferable skills an employee can possess. Susan is a gifted writer. She effectively writes for all levels of the organization and focuses her messages to her intended audience to achieve the greatest understanding and impact. Susan anticipates her reader’s questions and answers them before they ask. Susan has authored numerous letters, newsletters, announcements, blogs and articles ranging from very complex process overviews to heartwarming Veteran’s Day salutes. For the right circumstances and occasions, Susan is quite humorous and creative in her storytelling (ask her about Gumby!). Susan also served as an executive ghost writer for many years and humbly remained in the shadows knowing her carefully crafted words were well received and served a valid purpose even without her own signature. Susan is meticulously organized and detail-oriented. She is inquisitive by nature and seeks to understand relationships and the reasoning behind decisions, gaps, and policies. This enables her to challenge the status quo and question the
Experience
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Tempus Technologies, Inc
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United States
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Software Development
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100 - 200 Employee
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Sr. Product Development Scrum Master
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May 2019 - Present
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Engineering Associates, LLC
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United States
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Telecommunications
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1 - 100 Employee
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Permit Coordinator
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Apr 2018 - May 2019
Audited the status of 7000+ construction permits being submitted to Los Angeles City and County Municipalities for the expansion of customer's fiber network. Meticulously reviewed details of 60+ permits and schematics daily; resolved discrepancies with engineers to ensure accuracy for tracking and invoicing purposes. Audited the status of 7000+ construction permits being submitted to Los Angeles City and County Municipalities for the expansion of customer's fiber network. Meticulously reviewed details of 60+ permits and schematics daily; resolved discrepancies with engineers to ensure accuracy for tracking and invoicing purposes.
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Apex Systems
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Project Manager, CenturyLink Wholesale Systems Support | IT Liaison | Agile SDLC | Communications
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Jun 2016 - Mar 2018
Served as Lead Project Manager on contract with CenturyLink for the CRIS to Ensemble system conversion. Prioritized and monitored ordering, billing, and reporting user stories/requirements through the CA Agile Scrum development lifecycle. Led project team from user story creation through release implementation to deliver 150 system enhancements to Wholesale's Local Service Request ordering application. In conjunction with this release, we launched the first industry standard software upgrade for our electronically bonded customers in over ten years. Matrix-managed team members to develop customer communications and training materials. Maintained technical specifications to meet regulatory compliance imposed by the governing body of our Wholesale customers.
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Sprint
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United States
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Telecommunications
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700 & Above Employee
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Project/Program Manager | IT Liaison | Executive Communications | Website Development
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Apr 2001 - Feb 2016
As product owner of the Customer Contact Tool, routinely reviewed content and developed functional requirements for tool improvements to be used by 20,000 internal and outsourced call center agents across the US and international locations. Served as liaison between the user community and IT development for all system enhancements in a pseudo Agile environment. Conducted user testing, troubleshooting, and issue resolution for ongoing system updates.Served as System Administrator for web-based central repository (LiveLink DocShare), managed user access and content life-cycle of customer contracts, product and service specifications. Maintained SharePoint site which housed corporate product offerings, service plans, processes, and procedures.As the designated voice of Business Customer Care wrote executive level communications for distribution to >2,000 internal employees. Kept associates apprised of ongoing Corporate Brand changes to logos, taglines, and communication templates to ensure a consistent and compliant message across the organization and to external customers.Developed and maintained internal Business Care website, providing a one-stop-shop for information pertinent to the organization's 2,000 internal employees.Owned and managed the criterion for monthly, quarterly and yearly Business Care recognition programs; guided senior-level executives during the year-end winner selection process.
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Education
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St. Catherine University
B.A., Information Management (Computer and Library Science) -
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The George Washington University
PMI Master's Certificate, Project Management -
1999 - 2000
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