Susana Ferreira

Administrative Aide II - Office of Events at NYU School of Professional Studies
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Contact Information
us****@****om
(386) 825-5501
Location
New York, New York, United States, US
Languages
  • English -
  • Spanish -

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Experience

    • United States
    • Higher Education
    • 200 - 300 Employee
    • Administrative Aide II - Office of Events
      • Mar 2023 - Present

    • United States
    • Higher Education
    • 700 & Above Employee
    • Administrative Assistant Associate - Neonatology/ PREMIEre Program
      • Jan 2022 - Jan 2023

      Administrative assistance, including but not limited to event planning, MS4 Neonatology student’s Program Coordinator, travel coordination, and patient scheduling/ customer service to support the Pediatrics Department/ Division of Neonatology and the PREMIEre Program (Premature Infant Development Program) at University Health Systems. Administrative assistance, including but not limited to event planning, MS4 Neonatology student’s Program Coordinator, travel coordination, and patient scheduling/ customer service to support the Pediatrics Department/ Division of Neonatology and the PREMIEre Program (Premature Infant Development Program) at University Health Systems.

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Human Resources Generalist - Payroll Administrator
      • Mar 2020 - Jan 2021

      • Payroll Administrator who also acted as a Human Resources Generalist. Responsible for communicating layoffs and severance pay for both Spanish and English speakers for 400+ employees during the start of the COVID-19 pandemic. • Team leader to Payroll Administrators assigned to each hotel department. Responsible for communicating changes in processes and providing training to manage payroll systems.

    • Event Planning Administrative Assistant
      • Mar 2018 - Mar 2020

      • Responsible for all event details of intricate daily, monthly, and yearly calendars to provide administrative support for both Senior Event Manager and Event Manager for corporate events and weddings for the preparation of banquet event orders, floor plans, group resumes, estimation of charges, VIP amenities, transportation transfers, and more.• Recipient of Marriott’s Award of Excellence for providing outstanding support and exceeding daily responsibilities. • Work closely with Event Managers to oversee the flawless execution of events/ weddings and assist with any last-minute requests on the event day. Show less

    • United States
    • Hospitality
    • 700 & Above Employee
    • Catering and Event Coordinator/ Sales
      • Feb 2017 - Sep 2017

      Increased hotel revenue by booking and coordinating weddings and other social events. Increased hotel revenue by booking and coordinating weddings and other social events.

    • United States
    • Events Services
    • 1 - 100 Employee
    • Independent Wedding Contractor
      • Jul 2016 - Jul 2017

      Collaborate with all on-site event operations and assist Wedding Coordinator with any aspects of the ceremony or reception based on the Banquet Event Order for hotels such as Hard Rock Hotel, Walt Disney World Swan and Dolphin Resort, Hyatt Regency Orlando, Four Seasons Hotel, B Resort and Spa, and more. Collaborate with all on-site event operations and assist Wedding Coordinator with any aspects of the ceremony or reception based on the Banquet Event Order for hotels such as Hard Rock Hotel, Walt Disney World Swan and Dolphin Resort, Hyatt Regency Orlando, Four Seasons Hotel, B Resort and Spa, and more.

    • United States
    • Entertainment Providers
    • 700 & Above Employee
    • PEO Special Events and Convention Guide
      • Jul 2016 - Feb 2017

      • Assist Park Event Leaders at Disney’s Parks and Resorts for conventions, corporate events, weddings, sweet sixteens, and other special events like Epcot’s Food and Wine Festival, Epcot’s Pixar Party Pin Trading Event, Club Villain at Disney’s Hollywood Studios, and more. • Completed training in Food and Beverage, Food Safety & Public Health, and Responsible Vendor Program (RVP) at Disney University. • Completed training for Crowd Management and Food & Beverage Policies and Procedures. Show less

    • Disney's Fairy Tale Weddings Professional Intern
      • Jan 2016 - Jun 2016

      • Chosen 6 out of 5k applicants to assist Wedding Coordinators at Franck’s Bridal Studio (Wedding Sales and Planning Center) at Disney’s Grand Floridian Resort & Spa and to assist with the execution of weddings the day of the event. • Assisted Disney’s Corporate Marketing Team and Event Park Director on the ‘GMA’ Wedding Live Stream Marathon: 100 Weddings in One Day” show special from ABC News starring Joey Fatone.

    • Disney's College Program, Destination Concierge
      • May 2015 - Jan 2016

      • Trained in sales for Walt Disney World®‎ experiences, Ticket Packages, and Fine Dining offerings. • Recipient of “Great Service Fanatic” (Four Key Card) for demonstrating exceptional problem-solving and guest recovery skills.• Tech-Savvy trained in Disney Systems: LILO (Disney Reservation System); Cast-Apps (Park Tickets Operational System); A La-Carte (Dining and VIP Packages); Maximo (Maintenance Dispatching System) and more.

    • United States
    • Food & Beverages
    • 700 & Above Employee
    • Field's Ultimate Lounge Supervisor at Amway Center
      • Sep 2016 - Jan 2017

      Team Leader to 30+ staff of bartenders, banquet servers, hostesses, chef table attendants, and temporary staff to oversee the successful operation of 2 premium areas: Fields and Icon for game days and concert nights. Team Leader to 30+ staff of bartenders, banquet servers, hostesses, chef table attendants, and temporary staff to oversee the successful operation of 2 premium areas: Fields and Icon for game days and concert nights.

    • Spain
    • Hospitality
    • 700 & Above Employee
    • Hospitality Management Intern
      • Apr 2013 - Jul 2013

Education

  • Pontificia Universidad Católica Madre y Maestra
    Bachelor of Arts, Hospitality Management with a Marketing Emphasis
    2011 - 2015
  • Northwestern University
    Social Media Marketing Specialization, Digital Communication and Media/Multimedia
    2017 - 2018

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