Box Office Assistant

• Nov 2005 - Present

Customer Service Representative

• Nov 2005 - Dec 2019

• Adeptly answered in-bound calls, serviced ticket window, and initiated outbound calls by delivering excellent customer service to internal departments and culturally diverse clients• Expertly sold show tickets, subscriptions, course/camp registrations, made dinner reservations with a computerized ticketing system (Spectra, formerly Paciolan)• Maintained and updated records for over 275,000 clients by documenting pertinent information, ensuring complete accuracy at all times• Re-organized manual filing system to ensure critical material was properly archived to facilitate prompt information retrieval, as and when required• Effectively assessed client’s needs, resolved complaints and offered recommendations• Ensured strict conformity with organizational policies and standard operating procedures• Interacted with team members during meetings to constructively share and discuss improvements to support organizations evolving needs

Library Assistant/ Page

• Nov 2015 - Present

• Methodically performed circulation services including: cash handling, materials handling routines, retrieve/process holds, processing, and repairs• Promptly answered customer in-branch and telephone queries pertaining to library services, programs/ events and basic reader’s assistance• Utilized Symphony, library catalogue (Enterprise) and Internet to gather appropriate information as needed • Effectively demonstrated strong interpersonal skills in dealing with staff and customers with a focus on questioning, listening and verbalizing in a positive and supportive style while conforming to organizational policies• Aided staff with opening/closing procedures, preparation of program materials, book displays, and participated in monthly meetings

Recruiting Technician (Contract)

• 2011 - 2017

• Proficiently initiated out-bound calls to screen, recruit and book various clients to participate in market research consumer tests and/or focus groups within a tight deadline• Presented a professional image and maintained a positive demeanor in interactions with clients• Determined qualification by screening clients, analyzing responses, while gathering required demographic for the specified project• Assured strict conformity with organizational policies, standard operating procedures and confidentiality• Sustained detailed documentation of pertinent client information and bookings using internal software• Frequently registered new clients, updated client status and conducted reminder calls

Clerk

• 2000 - 2015

• Prepared course manuals by editing student/teacher notes, made photocopies, purchased materials and bound books essential for upcoming database seminars• Received and processed all incoming Canadian and American business expenses on company software system • Prepared course manuals by editing student/teacher notes, made photocopies, purchased materials and bound books essential for upcoming database seminars• Received and processed all incoming Canadian and American business expenses on company software system

Administrative Assistant (Co-op)

• 2014 - 2014

• Disseminated pertinent information about programs and range of services offered to clients • Scheduled appointments for clients based on client/staff availability and operational schedules • Created labels and name tag stickers to facilitate identification of client files• Ensured accurate documentation of client files, processed orders, expedited bookings, recorded registrations and maintained expense accounts utilizing MS Word, MS Excel and internal software• Facilitated registration of clients for various workshops and conducted reminder calls• Supported administrative staff in generation of periodical reports and retrieval of client information• Assisted Business Liaison with coordinating office events and Guest Speaker information sessions

Cosmetic Consultant and Manager

• 1998 - 2000

• Responsible for operating and maintaining a high-volume retail cosmetics kiosk independently with minimal supervision• Offered management training for potential employees transferring/promoting to other store locations • Provided customers with makeup applications, skin care, product knowledge, latest cosmetic trends and techniques, ear/cartilage/nose piercing • Responsible for operating and maintaining a high-volume retail cosmetics kiosk independently with minimal supervision• Offered management training for potential employees transferring/promoting to other store locations • Provided customers with makeup applications, skin care, product knowledge, latest cosmetic trends and techniques, ear/cartilage/nose piercing