Susana Rodado Mañas

Director of People & Culture at Unión de Asesores Tributarios & Abogados
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Contact Information
us****@****om
(386) 825-5501
Location
ES
Languages
  • Español Native or bilingual proficiency
  • Inglés Full professional proficiency

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David Solana

Completar el proceso de coaching con Susana ha sido una de las mejores decisiones de mis más de 30 años de carrera profesional. Susana sabe cómo sacarle el máximo partido a cada sesión, dirigiéndote a aquello que de verdad puede ayudarte a mejorar como profesional y como líder. Susana va al grano, no con palabras bonitas y consejos esotéricos como otros coaches, sino con acciones concretas e inmediatamente aplicables en tu día a día. La forma en que te guía, con indicaciones sencillas, precisas y efectivas hace que enseguida empieces a notar el gran efecto positivo que su orientación va a tener en tu trabajo y en tu vida. Además, Susana tiene una enorme empatía y magníficas habilidades sociales y de comunicación, por lo que de forma natural se genera una relación de confianza desde el principio, lo que hace que puedas abrirte, algo fundamental para poder evolucionar. Así, las horas con ella se convierten en algo parecido a una meditación guiada, en un remanso de tranquilidad en el que puedes empezar a ver con calma patrones y comportamientos de los que quizá no eras consciente. Si quieres evolucionar, si aspiras a desarrollarte cada día, a crecer personal y profesionalmente, a mejorar, a tener una comunicación más fluida con tus compañeros y/o con tu equipo, si quieres iniciar un camino de descubrimiento y ser un líder modélico, no lo dudes, llama a Susana hoy mismo.

Antonio Rodriguez

Trabajar con Susana es sencillo y esto es clave. Permite crear un entorno fértil donde la confianza, la confidencialidad y el conocimiento profundo de increíbles herramientas de liderazgo permiten llegar a resultados ni siquiera imaginados antes de iniciar el camino. Es una persona empática, extraordinariamente profesional y experimentada. Te ayuda a conocerte mejor a tí mismo y a mejorar en múltiples dimensiones que afectan al liderazgo y al desempeño profesional y personal. La recomiendo fervientemente.

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Credentials

  • Leadership Circle Profile Certification
    The Leadership Circle
    Apr, 2018
    - Nov, 2024
  • Digital Profile
    Korn Ferry Products
    May, 2016
    - Nov, 2024
  • The Leadership Circle Culture Survey
    The Leadership Circle Iberia
  • The Leadership Circle Profile
    The Leadership Circle Iberia

Experience

    • Spain
    • Legal Services
    • 1 - 100 Employee
    • Director of People & Culture
      • Dec 2021 - Present

      • Leading the whole people area: aligning strategy, processes & policies. Creating new ways of working into digital environment. • Designing our employee journey, boosting a new digital ecosystem. • Leading leadership transformation. • Accountable for driving the successful growth from right culture. • Creating and building emotional attachment to the enterprise. • Leading talent and development strategy. • Leading the whole people area: aligning strategy, processes & policies. Creating new ways of working into digital environment. • Designing our employee journey, boosting a new digital ecosystem. • Leading leadership transformation. • Accountable for driving the successful growth from right culture. • Creating and building emotional attachment to the enterprise. • Leading talent and development strategy.

    • Human Resources Services
    • Partner & Senior Advisor // HR Interim Manager // Executive Coach
      • Jan 2018 - Present

      • SME (Software Industry): HR Interim Management. Designing and delivering executive leadership assessment and development program including next level down for Start-up Executive Team. Creating and advising on Employer Brand strategy. • International Corporate (Car Manufacturing): Cultural Change Consultancy. Designed and implemented Bottom-up Change Management Program for 10.000 employees in order support and to boost the transformation program. • SME (Food Manufacturing): HR Mentoring. Defined Company Purpose, Vision and HR Strategy including 2-year business plan from scratch working with the owner of a manufacturing company and his leadership team. Coached Executive Leadership Team and next level down to effectively lead the transformation. • Individual Clients: Leadership Effectiveness Assessment and Coaching Programs for individual Executives.

    • United States
    • Human Resources
    • 1 - 100 Employee
    • Senior HR Strategic Business Advisor
      • Jan 2019 - Aug 2020

      Putting the HUMAN back where they belong, at the very centric of the organization. Designing and building People-Centric Organizations. Bringing HR capabilities and value creation to the next level. I help companies to develop and design: - Employee Experience - People Analytics - Continious Listening - Employee Engagement Strategies Putting the HUMAN back where they belong, at the very centric of the organization. Designing and building People-Centric Organizations. Bringing HR capabilities and value creation to the next level. I help companies to develop and design: - Employee Experience - People Analytics - Continious Listening - Employee Engagement Strategies

  • SABBATICAL
    • Madrid y alrededores, España
    • Chief Thinking Officer
      • Apr 2017 - Jan 2018

      • Voluntarily decided to change perspective and leave Telefónica to study Commercial Interior Design and to develop a non-profit organization providing coaching support to mothers within my community. • Voluntarily decided to change perspective and leave Telefónica to study Commercial Interior Design and to develop a non-profit organization providing coaching support to mothers within my community.

    • Spain
    • Telecommunications
    • 700 & Above Employee
    • Senior HRPB & Digital Culture Designer
      • May 2016 - Apr 2017

      • Designed and executed the IoT Cultural Transformation Project “The Big Jump”. This included defining the transformation strategy, creating the transformational teams based in multidiscipline groups and defining a global plan for +200 employees in 5 countries to implement various company experience initiatives around 5 pillars: Processes, Technology, Leadership, People and Spaces.• Boosted transformational mindset of all stakeholders challenging the status quo, creating new ways of working and increasing the employee engagement. • Awarded the prize of The Best Business Contribution 2016 (Telefónica Global Areas).

    • Senior HRBP
      • Sep 2015 - May 2016

      • Appointed as Member of the “IoT” Board, being responsible for defining and implementing global HR strategies to achieve strategic business objectives.• Recruited and created IoT Transformation Committee to define and ensure transformational and digital skills and mindset.• Acted as sparring partner for Board members and IoT Management, providing HR and coaching support, as well as advice on complex issues, involving all relevant stakeholders.• Develop and executed a talent pipeline strategy. Facilitate talent reviews with management teams. • Fostered performance culture: Facilitated performance validations sessions with management teams. Supported line managers in performance appraisal process, developing a high-performance culture.• Created a recognition management practice that enables the department to attract, retain, focus and exit employees at the level of capability required. • Partnered with managers to drive employee engagement and Organizational Health.• Set the recruitment strategy for Internet of Things unit and collaborated with the HR communities of expertise to ensure correct implementation. Defined new set of digital capabilities for Internet of Things unit.• Enabled managers to define mid-term skills needed to accomplish the business strategy, to analyze the gaps and to co-create appropriate solutions.

    • Spain
    • Telecommunications
    • 700 & Above Employee
    • Senior HRBP
      • Oct 2014 - Sep 2015

      • Provided strategic and operational HR support globally to Telefonica Business Solutions – SME Unit, Business Products & Solutions, Business Development and Alliances areas through effective partnering with Senior leaders to contribute to the definition and execution of the people strategy required to achieve the business plan. • Lead and manage a team of HRBP (4 people). • Nominated as part of the executive committee in order to help define and execute people strategy and plans focusing on business needs. • Designed a unique SME talent program for 13 countries (Latin America and Europe) to ensure talent pipeline. • Collaborated with senior directors to ensure an high engaging working environment to boost employee performance.

    • Telecommunications
    • 100 - 200 Employee
    • Global Head of Culture, Talent & Development
      • Jan 2013 - Sep 2014

      • Promoted to lead Culture, Talent and Development activities for 34 countries within more than 15 legal entities, managing a team of up to 20 people. Topics of responsibility also included Training, Internship, Global Rotation Programs. • Lead and developed Employer Brand Strategy (Europe, Asia and America) and employee engagement programs resulting in position #3 in Great Place to Work Europe and improving to Top 10 in Brazil and Perú.• Designed global Commercial Digital Office Unit Engagement plan for 2014-2015 (7 countries, + 2.000 employees). Defined strategic vision, project team, task forces and program plan.• Steered and monitored business projects to improve processes and foster collaborative culture throughout the units (Knowledge Management and Rethink project).• Identified the levers to improve team performance. Designed and implemented workshops and team buildings to improve organizational skills.• Lead and implemented Talent Pipeline and Management Review process, Hi-Po Development programs, Succession Plans and Leadership programs for executives.

    • HR Business Partner / Manager Talent Development
      • Dec 2011 - Dec 2012

      • Orchestrated HR strategic planning, HR global processes, Organization and change management and Talent management for 34 countries within more than 15 legal entities.• Appointed to lead the merge process between Telefónica’s Multinational and Wholesale business, creating new organizational structure, aligning skills and roles, and designing a cultural integration program.• Coached managers and leaders to build strategic capabilities inside their teams to improve engagement and performance.• Designed global HR policies and embedded Telefónica’s values to align employee and customer experience.

    • Spain
    • Telecommunications
    • 700 & Above Employee
    • HR Manager Talent & Development
      • Jan 2007 - Nov 2011

      • Lead Latin American Professional Development Teams in 5 countries to design and implement development programs and align the employee experience.• Designed and implemented local training program for employees and managers.• Created and ensured engagement surveys process for +12 countries, including the facilitation of workshops to share the results and the coaching of managers to build action plans. Monitored the engagement programs.• Developed HR policies, processes and competence schemes and ensuring alignment of job descriptions to the new skill requirements.• Created and implemented an end to end on-boarding process for new employees.• Co-designed special Communication Campaigns to increase employee engagement and internal employer brand.

    • Key Account Manager for Multinational Customers
      • Sep 2004 - Dec 2006

      • Accountable for IT services and solutions sales to large Financial Companies, directly managing an account of +6M EUR.• Streamlined Stakeholder Management to implement the account plan and build long- term profitable business relationships at customers C-Level.• Lead “end to end” negotiation process. • Analyzed and developed strategic agreements and partner programs to ensure revenues.• Investigated and compiled telco market & sales strategies for the financial sector, resulting in a profound knowledge of the technology market.• Identified and implemented continuous improvement activities to increase customer satisfaction

    • HR Generalist
      • Jul 1999 - Aug 2004

      • Service Delivery: Delivered onboarding process for new employees. Managed all legal documents for hire and perks and company benefits. Ensured Employee Help desk delivery • Employee Engagement: Implemented engagement survey across units. Facilitated action planning workshops and enabled managers to deliver workouts sessions to share engagement results. • Talent Management & Development: Implemented the Management Review process for all senior management levels. Launched special development programs for the management. Identified and developed talent within the organization. Implemented training programs across all hierarchical levels • Recruiting: Managed the recruiting process end to end, including skills requirements, job postings, conducting interviews, negotiation and closing, offer to hire and welcoming program. • Compensation and Benefits: Co-designed and launched the first Flexible Compensation Plan for Executives. Managed Bonus and Pay Review process. Managed perks and company benefits, including negotiation with external benefit providers to maximize our employee value proposition. HR Controlling: Monitored and followed-up on HR cost.

Education

  • The Leadership Circle
    Certified Coach on The Leadership Circle profile and The Leadership Culture Survey, Leadership 2018
  • Telefonica Universitas
    Women in Leadership
    2016 - 2016
  • Telefonica Universitas
    Leadership for Change
    2014 - 2014
  • Teléfonica Universitas
    Leading the Transformation
    2014 - 2014
  • Center for Right Relationship (CRR Global)
    Organization & Relationship Systems Coaching, Coaching de Sistemas y Organizaciones
    2013 - 2014
  • Co-Active Training Institute International
    The Co-Active Leadership Program, Liderazgo empresarial
    2011 - 2012
  • Coaches Training Institute (CTI)
    Core Curriculum, Co Active Coaching
    2009 - 2010
  • CESMA Business School
    Master’s Degree (MA) in Human Resources Management, RRHH
    2003 - 2004
  • Universidad Carlos III de Madrid
    Bachelor Degree (BA) in Economics
    1994 - 1998

Community

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