Susana Raposeiro

Luxury Experience Designer at Queen of Clubs Lifestyle Luxury Services
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Contact Information
us****@****om
(386) 825-5501
Location
London, England, United Kingdom, UK
Languages
  • English Full professional proficiency
  • Italian Full professional proficiency
  • Portuguese Native or bilingual proficiency

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5.0

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Tiago Rocha

I have worked with Susana and i would highly recommend her to any organisation. Always very proactive and willing to go the extra mile. Definitely a great addition to any team!

Jennifer Virgilio

Susana has been a star employee at Queen of Clubs. She was a team player always looking for new partners and experiences for our clients and strategically thinking about the future too. She was extremely detail oriented to ensure there weren’t mistakes with our clients travel itineraries. During emergency duty, working after hours & on weekends she would go above and beyond the call of duty and even delivered a present to a client on the weekend. I would highly recommend Susana for any company looking for someone who strives to exceed expectations. She is an extremely committed person. Very organised too.

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Credentials

  • CAP - Certificado de Aptidão Profissional
    Ministério da Segurança Social e do Trabalho
    Mar, 2010
    - Nov, 2024
  • First Aid Certificate
    -
    Apr, 2016
    - Nov, 2024

Experience

    • United Kingdom
    • Leisure, Travel & Tourism
    • 1 - 100 Employee
    • Luxury Experience Designer
      • Apr 2023 - Present

    • United Kingdom
    • Travel Arrangements
    • 1 - 100 Employee
    • PR Account Manager
      • Aug 2022 - Mar 2023

      PR Account Manager for Visit Maldives, Visit Jordan and Visit Quang Nam PR Account Manager for Visit Maldives, Visit Jordan and Visit Quang Nam

    • United States
    • Advertising Services
    • 1 - 100 Employee
    • B2B PR Account Manager
      • Sep 2021 - Jul 2022

      Working as a member of our Earned & Social Media Team; Managing the day-to-day operations of a number of agency earned and social media accounts; Managing and mentoring junior members of the team; Building and managing media and client relationships; Developing both earned and social media projects and accounts; Develop engaging, creative content for B2B trade and social media channels in both short and long formats; Researching and writing press releases, features, case studies, and comment pieces for media; Researching, writing and posting blogs and social posts; Working with designers and artworks to create visual and video social assets; Social media management (page monitoring and post scheduling); Keeping abreast of the latest earned and social media trends and hot topics; Review of monthly earned and social media reports. Show less

    • United Kingdom
    • Retail
    • 700 & Above Employee
    • Media Campaigns Executive
      • Jul 2021 - Sep 2021

      - Support in project management and delivery of campaigns across media, social, and production - Coordinating the project management and delivery of brand, seasonal, and trade campaigns ensuring that the campaign runs accurately and on time - Manage the accurate recording and reporting of campaign spend, creative and detail - Working with internal and external stakeholders to gain product information and order samples - Creating and maintaining excellent working relationships with third party agencies and internal channel leads - Liaising with various internal departments - Updating key documents to track campaigns - PO and invoice tracking - Content upload for youtube and internal systems - General admin duties Show less

  • Freelancer
    • London, United Kingdom
    • Sports Marketing, Events and PR Consulting
      • Jan 2013 - Jul 2021

      Management, Promotion, Implementation, Strategy, Planning, Development -Event coordinator: maintain and update accurate event planning documents, managing staff, managing budget, vip clients, press office, sponsors and players lounge; - Assisting to secure corporate event sponsorship; - Event creation (agenda and program); - Management of speakers and presentation briefing; - High level of attention to detail (logistics) within a restricted budget; - Experience in delivering participant/attendee engagement; - Manage social media profiles and presence – including Facebook, Twitter, LinkedIn, and YouTube; - Create and manage a calendar of social activity by sourcing content from across the businesses and brands; - Contribute to the development of the integrated communications strategy; - Work with the content team and PR Manager to organically amplify the impact of our regular communications programs and PR activity through smart social campaigns - Respond to requests from the media in a timely and professional way, maximizing opportunities for media coverage and minimizing any potential risk; - Media training with athletes and the team's representatives. Show less

    • United Kingdom
    • Leisure, Travel & Tourism
    • 1 - 100 Employee
    • Luxury Experience Designer
      • Apr 2019 - Sep 2020

      Handling the booking processes being in contact with both suppliers and luxury travel agencies and advisors. Dealing with ground operations as well as hotels, event bookings, and tickets. Tailor-made experiences engaging in meaningful trip planning consultations with potential clients by focusing on their specific needs. - Design bespoke itineraries and experiences for VIP clients - Create and maintain electronic client profiles - Prepare and process client and partner payments and related documentation for accounting and prepare client invoices - Coordinate and secure travel arrangements including transportation, lodging, transfers, single and multi-day tours other travel services - Management and coordination of tours and experiences from start to finish, maintaining excellent communication and responsive solutions/guidance throughout - Handle client emergencies - Meet or exceed established sales goals - Relationship building with existing clients - Contribute to product development by staying up to date on industry trends and preferred partners' updates Show less

    • Portugal
    • Advertising Services
    • 1 - 100 Employee
    • Public Relations Account Manager
      • Apr 2010 - Dec 2012

      Responding effectively and efficiently to media enquiries of all types (tourism media, travel media, travel opinion makers) and developing content and stories to those requests but also proactively. Producing press releases in Portuguese and English. Proactively build and maintain media relationships, identifying news angles and pitching stories regarding TACV - Cape Verde Airlines, The Czech Republic Tourism Board, The Hungary Tourism Board and the Cape Verde Tourism Board and organizing Familiarization Trips for travel agents and travel media. Show less

    • Journalist
      • May 2001 - Sep 2008

      Freelance journalist with Prémio, BlueTravel, Domingo Magazine, Revista Doze, Revista J Freelance journalist with Prémio, BlueTravel, Domingo Magazine, Revista Doze, Revista J

    • Event Coordinator
      • Jan 2004 - Dec 2006

      Sport events - Event Management; - Organizing team building events; - Manage the event team: clients, skippers, support team on land, - Budget management. Sport events - Event Management; - Organizing team building events; - Manage the event team: clients, skippers, support team on land, - Budget management.

  • o independente
    • Lisbon Area, Portugal
    • Journalist
      • 2000 - 2003

      Society articles Society articles

Education

  • The Institute of Commercial Management
    Diploma, Event Management with Public Relations, Online PR & Social Media
    2017 - 2017
  • ISCTE - Instituto Universitário de Lisboa
    Master, Sports Marketing
    2006 - 2007
  • Universidade Católica Portuguesa
    University degree, Communication
    1995 - 2001

Community

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