Susana Bettencourt

Portugal Digital Manager (Freeport Lisboa Fashion Outlet and Vila do Conde Porto Fashion Outlet) at VIA OUTLETS
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Location
Linda-a-Velha, Lisbon, Portugal, PT

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Miguel Maio

A Susana trabalhou na equipa de SEM/Search e revelou-se como dedicada, focada e muito atenta, tanto mais considerando a responsabilidade e dimensão das campanhas que geriu.

Linda Barreiro

I had the pleasure of working with Susana for two years at GroupM. She is a motivated, talented, focused and organized professional. She also has great multitask skills, a positive attitude and a wise approach, keeping an eye on details. Besides all those characteristics Susana is a wonderful human being. We´ve built a friendship that started at work and lasts till today. So I feel really lucky to have crossed my way with her one day.!

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Credentials

  • Formação em Vídeo Marketing
    Comprimido
    Mar, 2020
    - Sep, 2024
  • Workshop Analytics Level II
    ITTechBuz
    Dec, 2017
    - Sep, 2024

Experience

    • United Kingdom
    • Retail
    • 200 - 300 Employee
    • Portugal Digital Manager (Freeport Lisboa Fashion Outlet and Vila do Conde Porto Fashion Outlet)
      • Sep 2017 - Present

      * Actively participate in the construction of advertising campaigns and digital media strategy * Collate and report back monthly on performance statistics for all digital communications across all channels, using these statistics to influence future digital activity. * Implement a range of techniques including paid search, SEO and PPC. * Keep up to date with changes and advances in Digital/social media and advising on new channels and approaches to adopt. * Monitor social media for company mentions and engaging with customers where relevant. * Oversee Digital Marketing budget * Manage the organizations Social Media accounts ensuring all copy/image is relevant for the different platforms. * Act as a brand guardian in terms of look and feel of online communications as well as tone of voice of copy. Show less

    • United States
    • Environmental Services
    • 1 - 100 Employee
    • Trainer in the Fashion Production Course
      • Oct 2021 - Apr 2023
    • Portugal
    • Retail
    • 1 - 100 Employee
    • Digital Marketing Coordinator
      • Sep 2015 - Sep 2017

      * Management and Optimization of Digital Strategy * Project Management and content production for Freeport new website launched in April 10th 2016 * Planning and analysis of website (freeport.pt) updates and improvements (campaigns, commercial information, e-commerce, etc) on Desktop and Mobile * Community Management for both Facebook and Instagram Page: - Increased Facebook Page likes by 400 000+ - Increased Instagram Followers by 30 000+ * Liaison with publicity agencies for paid advertising campaigns Show less

    • United States
    • Business Supplies & Equipment
    • Digital Marketing Specialist
      • Jan 2015 - Aug 2015

      * Social Media Strategy&Community Management for lhe following brands: Conversas de Almofada | Herdade do Rocim | Viplant * Strategy, execution, optimization, and reporting of Social Media and Google Adwords Campaigns * Support online projects including: web pages, landing pages, SEO, online/email campaigns and social media initiatives. * Social Media Strategy&Community Management for lhe following brands: Conversas de Almofada | Herdade do Rocim | Viplant * Strategy, execution, optimization, and reporting of Social Media and Google Adwords Campaigns * Support online projects including: web pages, landing pages, SEO, online/email campaigns and social media initiatives.

    • Arts & Crafts
    • Social Media Executive
      • Mar 2013 - Jan 2015

      * Social Media Strategy & Community Management for the following brands: Mazda Portugal | Moulinex Portugal | Rowenta Portugal | Tefal. In the past I also managed IKEA Portugal (until August 2013) and Skoda Portugal (until September 2013) * Digital content activation * Develop and manage online marketing campaigns, effectively driving brand awareness, engagement and traffic to social media pages. * Social Media Strategy & Community Management for the following brands: Mazda Portugal | Moulinex Portugal | Rowenta Portugal | Tefal. In the past I also managed IKEA Portugal (until August 2013) and Skoda Portugal (until September 2013) * Digital content activation * Develop and manage online marketing campaigns, effectively driving brand awareness, engagement and traffic to social media pages.

    • United States
    • Advertising Services
    • 700 & Above Employee
    • PPC Account Executive
      • Apr 2011 - Mar 2013

      * Implementation,monitorization and optimization of Google Adwords (PPC, GDN, Image Search Ads and Youtube) and Facebook Campaigns * Reporting and conversion measuring. * Implementation,monitorization and optimization of Google Adwords (PPC, GDN, Image Search Ads and Youtube) and Facebook Campaigns * Reporting and conversion measuring.

    • Marketing and Communications Manager
      • Aug 2010 - Feb 2011

      * Creation and implementation of digital marketing plan * Creation and promotion of company profile in social networks * Web content production; Implementation and management of e-marketing campaigns (Google Adwords and Facebook Ads) * Support to communication and marketing activities * Creation and implementation of digital marketing plan * Creation and promotion of company profile in social networks * Web content production; Implementation and management of e-marketing campaigns (Google Adwords and Facebook Ads) * Support to communication and marketing activities

    • United States
    • Government Relations Services
    • 1 - 100 Employee
    • Marketing and Communications Manager
      • Dec 2009 - Jul 2010

      * Implementation of communication plan * Creation and promotion of company profile in social networks * Establishment of partnerships * Management of company's website * Support to sales department * Implementation of communication plan * Creation and promotion of company profile in social networks * Establishment of partnerships * Management of company's website * Support to sales department

    • Marketing and Communications Manager
      • Apr 2008 - Nov 2009

      * Creation and development for both internal and external communication * Management of the operations evolving the production and pre-production of the communicational materials * Implementation of e-marketing campaigns * Elaboration and translation of simple and technical texts in English and Spanish * Development and management of website content Database management * Commercial support to existing clients and acquisition of new clients * Creation and development for both internal and external communication * Management of the operations evolving the production and pre-production of the communicational materials * Implementation of e-marketing campaigns * Elaboration and translation of simple and technical texts in English and Spanish * Development and management of website content Database management * Commercial support to existing clients and acquisition of new clients

    • Process Manager
      • Oct 2006 - Apr 2008

    • Process Technician
      • Jul 2004 - Nov 2006

    • Administrative Assistant/Densitometry Technician
      • Apr 1997 - Jun 2004

Education

  • Instituto Português de Administração e Marketing - Lisboa
    Master Executive, Digital Marketing
    2010 - 2010
  • Escola Superior de Comunicação Social
    Master’s Degree, Corporate Communication
    2003 - 2004
  • Escola Superior de Comunicação Social
    Bachelor's degree, Public Relations, Advertising, and Applied Communication
    1993 - 1996

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