Susana Santos

Rehabilitation Consultant - Psychologist at Prestige Health Services Australia Pty Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
Australia, AU

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Experience

    • Australia
    • Health, Wellness & Fitness
    • 1 - 100 Employee
    • Rehabilitation Consultant - Psychologist
      • Jul 2020 - Present

    • Australia
    • Vocational Rehabilitation Services
    • 1 - 100 Employee
    • Lead Vocational Rehabilitation Consultant - Injury Management Advisor
      • Jan 2020 - Jul 2020

      •Providing rehabilitation consulting services to the Defence in Victoria Barracks and RAFF Base Williamstown to Active and Inactive Members. •Undertaking Initial Assessments , psychological assessments of members to determine current medical and psychological status impact their functionality. Mindfulness, Narrative Therapy, CBT. Psychological claims including PTSD, depression, anxiety stress related symptomatology. •Starting early intervention programs. Meeting with all stakeholders to develop an action plan and a RTW if appropriate. •Obtaining endorsement from GPs on completion of a Gradual Return to Work Program to ensure a safe and durable return to work. •Working with NES and OES and Life Insurer claims. •Managing new team members and provide them with adequate technical support. •Completion of Vocational Assessments, completing EA’s, LMA’s and appropriate GRTW Plans. •Ensure engagement in current treatment plan and liaison with health/allied professionals to achieve recovery. •Worksafe exposure (70%) and Life Insurers (30%). •Providing technical support to new team members. •Providing Job Seeking •Engaging, encouraging and motivating claimants to engage in treatment to achieve optimal level of symptoms.

    • Australia
    • Insurance
    • 700 & Above Employee
    • Rehabilitation Specialist
      • Jun 2019 - Jan 2020

      •Reviewing claim strategies and provide rehabilitation education to enable strategic approach. •Assisting case managers to build new skills, effective communication, and methodology leading to successful claim outcomes. •Ensuring quality management of claims, for example, participating in case conferences, instructing third party service providers and engaging with the employer. •Analysing and summarise medical reports that may not require a referral and develop a clear strategy for the claim in collaboration with relevant stakeholders. •Developing and influencing the implementation of proactive case management strategies leading to return to health / return to work outcomes.

    • Australia
    • Vocational Rehabilitation Services
    • 1 - 100 Employee
    • Senior Rehab Consultant
      • May 2018 - Jun 2019

      • INA’s - Orebro Musculoskeletal Pain Questionnaire (OMPQ), administering the Depression Anxiety and Stress Scale (DASS), WHODAS, the Vocational Interest Survey for Australia (VISA). Worksafe exposure (70%) and Life Insurers (30%). Mental health claims ( 70%) •Managing new team members to gain confidence when talking to treatment providers and training the team on technical support. •Organising and attending case conferences, conducting INA’s, Vocational Assessments, completing EA’s, LMA’s and appropriate GRTW Plans, developing early intervention programs. •Providing Job Seeking Skills and identification of employment opportunities (OES and NES) in line with claimants ETE. •Engaging, encouraging and motivating claimants to participate in RTW Programs •Building stakeholder relationships with various insurance agencies and treating health practitioners.

    • Australia
    • Vocational Rehabilitation Services
    • 200 - 300 Employee
    • Senior Rehabilition Consultant
      • Mar 2016 - Sep 2018

      •Working with DVA, Defence, NT Police in Darwin and WorkSafe (CGU, Allianz, EML, QBE). •Conducting INA’s, Vocational Assessments, Return to Work Programs, Completing EA’s, LMA’s and appropriate GRTW Plans.Providing Job Seeking Skills and identification of employment opportunities in line with claimants ETE. •Utilising Orebro Musculoskeletal Pain Questionnaire (OMPQ), administering the Depression Anxiety and Stress Scale (DASS), WHODAS, the Vocational Interest Survey for Australia (VISA). •Working with DVA, Defence, NT Police in Darwin and WorkSafe (CGU, Allianz, EML, QBE). •Conducting INA’s, Vocational Assessments, Return to Work Programs, Completing EA’s, LMA’s and appropriate GRTW Plans.Providing Job Seeking Skills and identification of employment opportunities in line with claimants ETE. •Utilising Orebro Musculoskeletal Pain Questionnaire (OMPQ), administering the Depression Anxiety and Stress Scale (DASS), WHODAS, the Vocational Interest Survey for Australia (VISA).

    • Australia
    • Mining
    • 700 & Above Employee
    • Rehabilitation Consultant /facilitator
      • Dec 2011 - Mar 2016

      •Conducting Initial assessments, vocational assessments and completion of detailed reports. •Conducting Psychological Assessments – using DASS, Life Factors, Skill and Aptitude Assessment. •Attending GP case conferences and obtain endorsement of vocational options prior to seeking activities. •Liaising with managers to confirm daily duties and expectancy to Return to Work (RTW). Identify if they are open to having the employee returning to work on a graduated basis. Initially, identify modified and partial duties and absence management to ensure a SAW and RTW. . Developing and delivering injury prevention training programs with base, pain education and how the brain interprets it. Mindfulness, CBT for trauma management and psychological disorders .

    • Rehab Counsellor
      • Apr 2007 - Aug 2011

      • Counselling workers who presented signs of stress and anxiety due to redundancy, project management issues, work-family conflicts, illness or work related injury • CBT principles applied, Mindfulness, and Rational Emotional Behavioural Therapy • Conducting rehabilitation assessments • Conducting psychological assessments • Liaise with the patient’s GP and other key stakeholders • Writing case management reports to employers and GPs • Creating sustainable change through counselling workers • Facilitating and co-facilitating training packages to small and medium sized groups (3 – 20 people) • Developing assessments tools and validating them • Assisting in developing psychometric tests

Education

  • University of Surrey
    Master's degree, Psychology
    2006 - 2007
  • University of Southampton
    Bachelor of Applied Science - BASc, Psychology
    2002 - 2006
  • AIWT
    Cert IV, Work Health and Safety
    -
  • Scorpion TTraining Solutions
    Cert IV, Training and Assessment
    -
  • University of Surrey
    Master's degree, Occupational and Organisational Psychology with Counselling Components
    -

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