Operations Manager

• Sep 2023 - Present

HR Specialist

• Mar 2023 - Sep 2023

- Act as first point of contact and assist employees with queries in three different offices - Lead onboarding and offboarding process - Complete hiring process and terminations. Prepare HR documentation and keeping all HR records safe - Support in the payroll process - Monitor attendance, absences, sick leaves and work accidents - Write best practices and process and ensure they are implemented in all different offices - Coordinate with Team Leaders disciplinary actions - Collaborate with team leaders, management and other support staff to provide advice when needed - Ensure compliance with the Collective Agreement and local employment law Show less

HR Business Partner & Office Manager

• Oct 2021 - Mar 2023

- Lead end-to-end recruitment processes (using both, active and pasive sourcing) - Identify recruitment needs, writing job descriptions and advertising vacancies through relevant channels - Implement HR processes and actions for the Spain based office - Manage onboarding and offboarding - Coordinate performance reviews, career path and training and developing - Maintain HRIS up to date, ensuring all relevant information is updated - Assist with the implementation of new HRIS, leading the conversion in Spain - Ensure new employment and terminations are communicated to the Government and Labor Authorities - Coordinate and analyze compensation and benefits packages - Assist with relocation and visa procedures for new team members - Organize team buildings, events and engagement programs - Manage the opening of a new office in Marbella - Administrative tasks: Payroll, invoices, purchases and team activities - General Office Management duties - Assist the CEO and employees with queries Show less

Bilingual Customer Care Representative

• Nov 2020 - Oct 2021

- Provide technical support to Nintendo customers, both English and Spanish - Assist with queries and incidents in a timely manner, ensuring customer satisfaction - Assist wiht onboarding and training for new team members - Provide technical support to Nintendo customers, both English and Spanish - Assist with queries and incidents in a timely manner, ensuring customer satisfaction - Assist wiht onboarding and training for new team members

Office Manager

• Feb 2018 - Nov 2019

- Act as a General Manager in the absence of the Resort Manager - Manage recruitment process for the front office department, concierge and valet services - Lead the onboarding process and ensure full training is provided to new employees - Coordinate training and developing for current team members - Manage performance reviews - Monitor team attendace: schedule,, absensce, vacation - Responsible for adminsitrative tasks: payroll, bonus and incentives, invoices - Oversee front office operations, ensuring customer satisfaction Show less

Office Manager

• Jul 2015 - Jan 2018

- Part of the Re-branding team, converting Reserva del Higuerón Hotel into a Doubletree by Hilton. Lead the conversion process to Hilton Brand, ensuring Hilton standards are applied and followed - Manage the full recruitment process for the front office department - Manage onboarding process, ensuring full training is provided - Manage performance reviews - Monitor employee attendance, schedules and vacations - Administrative tasks: payroll, bonus, invoices - Coordinate the activities of the front desk, reservations, guest services, and telephone areas. Preparing monthly reports and budget for front office department. - Reply to customer feedback through different sources, ensuring customer satisfaction Show less

Office Manager

• Feb 2015 - Apr 2015

- Manage recruitment process for the front of house department - Lead onboarding and offboarding process - Responsible for training and developing - Coordinate performance reviews - Monitor team attendance: schedules, absences, vacations - Manage all front office team, ensuring proper completion of all front office duties. - Coordinate the activities of the front desk, reservations, guest services, and telephone areas. Preparing monthly reports and budget for front office department. Show less

Office Manager

• Aug 2013 - Jan 2015

At a glance: TWELVE Centennial Park 102 suites TWELVE Atlantic Station, 101 suites - Running front office operations of two boutique-style hotels. Managing a team of 40 team members, with responsibility over guest services, valet and reservations. - Lead and motivate the front of house team - Assist with full recruitment and interviewing process - Lead onboarding, training plan and offboarding - Coordinate performance reviews and actions plans - General administrtive duties: schedule, monitor attendance, payroll Show less

Front Office Supervisor

• Mar 2010 - Aug 2013

Hotel at a glance: 821 Bedroom Hotel 21 Meeting rooms 5 Food and Beverage Outlets and one Executive Lounge. - Oversee Front Office Operations- Lead, train and develop front of house team- Additionally, taking responsibility over front office administration and finance- Dealing with customer queries, ensure customer satisfaction

Guest Service Agent

• Mar 2009 - Mar 2010

Hotel at a glance:1,242 Bedroom Hotel55 Meeting rooms5 Food and Beverage Outlets and one Executive Lounge.Front Desk tasks including: reception, night reception, night manager, switchboard, executive lounge, rooms coordinator and shift leader

Receptionist

• Jun 2008 - Aug 2008

Recepetionist

• Sep 2007 - Dec 2007

Cross training

• Jan 2006 - Jun 2006

Kitchen Assistant

• Jan 2005 - Jul 2005

Food And Beverage Assistant

• Feb 2004 - Aug 2004