Susana Costa

General Manager at Fontinha Hotel at AHM - Ace Hospitality Management
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Contact Information
us****@****om
(386) 825-5501
Location
Matosinhos, Porto, Portugal, PT
Languages
  • Português Native or bilingual proficiency
  • Inglês Full professional proficiency
  • Espanhol Full professional proficiency
  • Francês Professional working proficiency

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Experience

    • Portugal
    • Hospitality
    • 1 - 100 Employee
    • General Manager at Fontinha Hotel
      • May 2021 - Present

  • Casa das Lérias
    • Amarante, Porto, Portugal
    • General Manager
      • Aug 2021 - Oct 2021

      Part of the pre-opening team of Casa das Lerias at Amarante, a hotel with 22 rooms and which included the re-opening of the pastery with the same name, the oldest in Amarante and which have been closed for 30 years. Part of the pre-opening team of Casa das Lerias at Amarante, a hotel with 22 rooms and which included the re-opening of the pastery with the same name, the oldest in Amarante and which have been closed for 30 years.

    • Bolsa Marees - Apoio extraordinario à Covid 19
      • Mar 2021 - Apr 2021

      Auxiliar de ação direta Auxiliar de ação direta

    • Hospitality
    • 700 & Above Employee
    • Hotel Manager at Pestana Porto Goldsmith
      • Nov 2018 - Jan 2021

      Part of the Pre-opening team

    • Front Office Manager at Pestana Porto A Brasileira
      • Feb 2018 - Nov 2018

      Part of the pre-opening team Incharge of a team of 16 people including guest service

    • Front Office Manager at Pestana Porto Vintage Hotel
      • Jul 2015 - Feb 2018

      Increase of the hotel to 109 rooms. Incharge of the Front Office team with 16 members, including guest serviceDuty Manager

    • Front Office Manager at Pestana Porto Vintage Hotel
      • May 2012 - Jul 2015

      48 rooms hotel

    • Switzerland
    • Primary and Secondary Education
    • 100 - 200 Employee
    • Summer Camps and Admissions Office Assistant
      • Apr 2010 - Dec 2011

      Part of the team in charge of the administration and promotion of Le Rosey Summer campsAdmissions: management of inscriptions, follow-ups, confirmation, waiting list, quotas and statisticsHuman resources: elaboration of announces contracts. In charge of the internal communication and marketing between the Direction of the camps and the students

    • Housemaster - Summer Camps "Le Classique" & "Summer School"
      • 2008 - Aug 2011

      Housemaster of building with 56 boys with ages between 09 and 13 years old Travel Office Coordinator: in charge of the transfers for 300 students between the airport and the camp on the arrival and departure dates.

    • Switzerland
    • Hospitality
    • 1 - 100 Employee
    • Housekeeper - Spa and Sauna park
      • Dec 2008 - Mar 2010

    • Switzerland
    • Hospitality
    • 1 - 100 Employee
    • 3rd Housekeeper
      • Dec 2007 - Mar 2008

      Responsible for the laundry department In charge of supervising the Turn Down Service Supervising the public areas and spa cleaning Hotel part of the soft brand Leading Hotels of the World Responsible for the laundry department In charge of supervising the Turn Down Service Supervising the public areas and spa cleaning Hotel part of the soft brand Leading Hotels of the World

    • Hospitality
    • 700 & Above Employee
    • Sales and Marketing Manager for MICE – Meeting, Incentives, Congresses & Events
      • 2006 - Nov 2007

      Responsible for the Spanish Market – MICE segment Representation in Road Shows, Fairs and Workshops - Portugal and Spain Sales Activities and Sales Calls in Barcelona, Madrid and Bilbao with Luxury Lifestyle Hotels and Resorts. Groups Coordination for Pestana Hotels & Resorts and Pousadas de Portugal Local promotions in Oporto and Lisbon – Tour Operators, Destination Management Agencies and Incentive Houses.

    • Sales Manager
      • Sep 2004 - 2006

      Responsible for Sales and Marketing and Rooms Annual Budget and Monthly Control.Responsible for Marketing Plan and Sales Activities. Responsible for the Banqueting Department, Meetings & Conferences Responsible for contracting Tours Operators in the different markets and local Groups Coordination Responsible for Theme and Meeting PackagesCoordination of Yield Management Representation in Road Shows, Fairs and Workshops Local promotion - Tour Operator, Incentive Houses and Destination Management Agencies Show less

    • Sales and Banquets Assistant
      • May 2000 - Sep 2004

      Part of the pre-opening team

Education

  • Católica Lisbon School of Business and Economics
    Management insights in hospitality
    2019 - 2019
  • ISAG – Instituto Superior de Administração e Gestão
    Bacharel, Tourim
    1996 - 2000
  • CESNORTE
    Tuition Pedagogy Course, Training
    2002 - 2002
  • Associação Luso-Brasileira de Ayurvédica
    1º Nivel de Massagem Ayurvédica, Ayurvédica
    2010 - 2010
  • i9project, Portugal
    Shiatsu

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