Susana Costa
General Manager at Fontinha Hotel at AHM - Ace Hospitality Management- Claim this Profile
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Português Native or bilingual proficiency
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Inglês Full professional proficiency
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Espanhol Full professional proficiency
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Francês Professional working proficiency
Topline Score
Bio
Experience
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AHM - Ace Hospitality Management
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Portugal
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Hospitality
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1 - 100 Employee
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General Manager at Fontinha Hotel
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May 2021 - Present
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Casa das Lérias
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Amarante, Porto, Portugal
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General Manager
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Aug 2021 - Oct 2021
Part of the pre-opening team of Casa das Lerias at Amarante, a hotel with 22 rooms and which included the re-opening of the pastery with the same name, the oldest in Amarante and which have been closed for 30 years. Part of the pre-opening team of Casa das Lerias at Amarante, a hotel with 22 rooms and which included the re-opening of the pastery with the same name, the oldest in Amarante and which have been closed for 30 years.
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Lar de idosos - Centro Social Paroquial Pe. Ângelo Ferreira Pinto
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Matosinhos, Porto, Portugal
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Bolsa Marees - Apoio extraordinario à Covid 19
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Mar 2021 - Apr 2021
Auxiliar de ação direta Auxiliar de ação direta
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Pestana Hotel Group
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Hospitality
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700 & Above Employee
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Hotel Manager at Pestana Porto Goldsmith
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Nov 2018 - Jan 2021
Part of the Pre-opening team
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Front Office Manager at Pestana Porto A Brasileira
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Feb 2018 - Nov 2018
Part of the pre-opening team Incharge of a team of 16 people including guest service
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Front Office Manager at Pestana Porto Vintage Hotel
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Jul 2015 - Feb 2018
Increase of the hotel to 109 rooms. Incharge of the Front Office team with 16 members, including guest serviceDuty Manager
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Front Office Manager at Pestana Porto Vintage Hotel
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May 2012 - Jul 2015
48 rooms hotel
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Institut Le Rosey
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Switzerland
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Primary and Secondary Education
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100 - 200 Employee
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Summer Camps and Admissions Office Assistant
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Apr 2010 - Dec 2011
Part of the team in charge of the administration and promotion of Le Rosey Summer campsAdmissions: management of inscriptions, follow-ups, confirmation, waiting list, quotas and statisticsHuman resources: elaboration of announces contracts. In charge of the internal communication and marketing between the Direction of the camps and the students
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Housemaster - Summer Camps "Le Classique" & "Summer School"
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2008 - Aug 2011
Housemaster of building with 56 boys with ages between 09 and 13 years old Travel Office Coordinator: in charge of the transfers for 300 students between the airport and the camp on the arrival and departure dates.
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ERMITAGE Wellness- & Spa- Hotel
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Switzerland
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Hospitality
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1 - 100 Employee
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Housekeeper - Spa and Sauna park
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Dec 2008 - Mar 2010
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Gstaad Palace
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Switzerland
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Hospitality
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1 - 100 Employee
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3rd Housekeeper
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Dec 2007 - Mar 2008
Responsible for the laundry department In charge of supervising the Turn Down Service Supervising the public areas and spa cleaning Hotel part of the soft brand Leading Hotels of the World Responsible for the laundry department In charge of supervising the Turn Down Service Supervising the public areas and spa cleaning Hotel part of the soft brand Leading Hotels of the World
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Pestana Hotel Group
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Hospitality
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700 & Above Employee
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Sales and Marketing Manager for MICE – Meeting, Incentives, Congresses & Events
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2006 - Nov 2007
Responsible for the Spanish Market – MICE segment Representation in Road Shows, Fairs and Workshops - Portugal and Spain Sales Activities and Sales Calls in Barcelona, Madrid and Bilbao with Luxury Lifestyle Hotels and Resorts. Groups Coordination for Pestana Hotels & Resorts and Pousadas de Portugal Local promotions in Oporto and Lisbon – Tour Operators, Destination Management Agencies and Incentive Houses.
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Sales Manager
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Sep 2004 - 2006
Responsible for Sales and Marketing and Rooms Annual Budget and Monthly Control.Responsible for Marketing Plan and Sales Activities. Responsible for the Banqueting Department, Meetings & Conferences Responsible for contracting Tours Operators in the different markets and local Groups Coordination Responsible for Theme and Meeting PackagesCoordination of Yield Management Representation in Road Shows, Fairs and Workshops Local promotion - Tour Operator, Incentive Houses and Destination Management Agencies Show less
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Sales and Banquets Assistant
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May 2000 - Sep 2004
Part of the pre-opening team
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Education
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Católica Lisbon School of Business and Economics
Management insights in hospitality -
ISAG – Instituto Superior de Administração e Gestão
Bacharel, Tourim -
CESNORTE
Tuition Pedagogy Course, Training -
Associação Luso-Brasileira de Ayurvédica
1º Nivel de Massagem Ayurvédica, Ayurvédica -
i9project, Portugal
Shiatsu