Experience

Glintt

• Portugal
• IT Services and IT Consulting
• 500 - 600 Employee

• Product Manager - Support Services

  • May 2018 - Present



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Inside Sales

  • Mar 2016 - Mar 2018

  Excellent communication skills with a customer service attitude, building and maintaining strong, long-lasting customer and partners relationships. Work in partnership with appropriate delivery channels to respond to requests for new or enhanced opportunities. Operating as the lead point of contact for all matters specific to SMB accounts. Craft new sales proposals and negotiate price conditions as per HPE business strategy. Ensure the timely and successful delivery of HPE solutions according to customer needs and objectives. Clearly communicate the progress of weekly initiatives to internal and external stakeholders. Forecast and track key account metrics basis on solid experience with CRM software.



REGRA

• Services Management

  • Nov 2014 - Nov 2015

  Manage service contracts and follow-up its delivery to customers.Generate reports and perform analysis based on contractual metrics.Mesure customer satisfaction throughout meetings and periodic enquires.Improve customer services procedures, policies and standards.Create and control the overall documentation related with the service delivery.Manage outsourcing. Manage service contracts and follow-up its delivery to customers.Generate reports and perform analysis based on contractual metrics.Mesure customer satisfaction throughout meetings and periodic enquires.Improve customer services procedures, policies and standards.Create and control the overall documentation related with the service delivery.Manage outsourcing.



Acripal

• Sales Manager

  • Sep 2006 - Dec 2012

  Responsible for defining, planning and executing the company Business Plan, manage customers and create new business opportunities.Accountable by the company cash receipts plan.In charge for the company's marketing strategy.Main references customers: Public sector, hospitals, design offices, automative industry, etc. Responsible for defining, planning and executing the company Business Plan, manage customers and create new business opportunities.Accountable by the company cash receipts plan.In charge for the company's marketing strategy.Main references customers: Public sector, hospitals, design offices, automative industry, etc.



Lear Corporation

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Project Engineer

  • Jun 1995 - Jun 2006