Susana Bruno, PHR

Human Resources Director at Sun Hospitality Resort Services
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Contact Information
us****@****om
(386) 825-5501
Location
Conway, US

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Experience

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Human Resources Director
      • Oct 2023 - Present

      United States

    • United States
    • Manufacturing
    • 700 & Above Employee
    • Human Resources Manager
      • Oct 2022 - Aug 2023

      Lancaster, Pennsylvania, United States Respond to employee inquiries and concerns regarding company policies, procedures, and programs. Participate in the investigation and resolution of ongoing employee relations issues. Anticipate problems whenever possible, and develop, recommend, and initiate appropriate steps for resolution. Work directly with managers/supervisors to assist them with employee issues and provide guidance and education regarding human resources practices and legal compliance… Show more Respond to employee inquiries and concerns regarding company policies, procedures, and programs. Participate in the investigation and resolution of ongoing employee relations issues. Anticipate problems whenever possible, and develop, recommend, and initiate appropriate steps for resolution. Work directly with managers/supervisors to assist them with employee issues and provide guidance and education regarding human resources practices and legal compliance. Coordinate the daily administration of other HR services, including but not limited to promotions, transfers, EEO compliance, job classification, performance evaluation, disciplinary action, training, and employee relations. Develop, prepare, generate, and analyze ongoing and ad-hoc special reports, including staffing levels, turnover, absenteeism, applicant tracking, EEO, compensation, promotions, LOA's, etc. Administer the compensation program, including the annual merit compensation increase process, ongoing pay changes due to promotions, job changes, shift changes etc. Conduct exit interviews to determine reasons for turnover. Coordinate with Plant OP’s, Safety, QA to ensure employees receive mandatory and plant specific training. Oversee the weekly payroll processing process and be the backup for the HR Generalist who manages this process. Show less

    • United States
    • Manufacturing
    • 700 & Above Employee
    • Sr. Employee Relations Specialist (Remote)
      • Feb 2022 - Aug 2022

      Hershey, Pennsylvania, United States Advise, guide and coach corporate people leaders and HR managers on employment matters including employee investigations, policy interpretation, HR procedures, employee conflicts, performance management, and employee transitions. Conduct sound employee investigations, evaluate findings and develop resolution recommendations.

    • United States
    • Food and Beverage Services
    • 700 & Above Employee
    • HR Business Partner
      • Mar 2018 - Aug 2021

      York, Pennsylvania I cultivated strong working relationships across all levels while serving as trusted advisor to c-suite executives and leadership in identifying business needs and aligning human capital management strategies with short- and long-term goals. As such, I designed, executed, and revised HR initiatives and annual programs to meet ever-evolving associate and business needs, including workforce, compensation, and succession planning as well as annual enrollment, wellness, labor relations, goal… Show more I cultivated strong working relationships across all levels while serving as trusted advisor to c-suite executives and leadership in identifying business needs and aligning human capital management strategies with short- and long-term goals. As such, I designed, executed, and revised HR initiatives and annual programs to meet ever-evolving associate and business needs, including workforce, compensation, and succession planning as well as annual enrollment, wellness, labor relations, goal setting, and recognition. I also coordinated end-to-end HR functions, from recruiting to termination, personally conducting new employee orientations to educate personnel on all HR policies, procedures, and programs. Some of my most significant contributions included: • Increasing productivity and optimizing employee engagement and satisfaction by building an energetic culture of integrity, diversity, and high performance through training, coaching, and talent assessments designed to help employees reach their full potential and provide opportunities for advancement. • Serving as key contact for internal partners, managers, and associates, consulting on policy interpretation, conflict management, corrective actions, performance appraisals, and adapting to varying associate / leadership styles. • Resolving complex employee relations issues by conducting thorough investigations to address concerns at the local level and problem solve root cause issues. • Demonstrating deep knowledge and understanding of all facets of employment laws, including remaining abreast of new and pending changes. Show less

    • Legal Assistant
      • Aug 2016 - Mar 2018

      York, Pennsylvania, United States I leveraged exceptional customer service and communication skills to build positive relationships with clients, attorneys, and paralegals while managing daily office operations and delivering superior administrative support. One of my most significant contributions was: • Drafting a variety of legal documents, such as Wills, Power of Attorneys, Living Wills, and Deeds and assisting in preparing documents for real estate settlements.

    • United States
    • Food Production
    • 1 - 100 Employee
    • Human Resources Generalist
      • Apr 2013 - Apr 2016

      Lancaster, Pennsylvania Area I managed recruitment, onboarding, and orientation of new hires and temp staff while maintaining meticulous records in HRIS and documenting all employee movement and disciplinary actions. In addition, I oversaw payroll and benefits administration, including FMLA, STD, LTD, and other leaves of absence as well as compensation planning such as hiring rates, increases, and bonuses. I also monitored and assisted with the Worker's Compensation program. Establishing and maintaining an environment of… Show more I managed recruitment, onboarding, and orientation of new hires and temp staff while maintaining meticulous records in HRIS and documenting all employee movement and disciplinary actions. In addition, I oversaw payroll and benefits administration, including FMLA, STD, LTD, and other leaves of absence as well as compensation planning such as hiring rates, increases, and bonuses. I also monitored and assisted with the Worker's Compensation program. Establishing and maintaining an environment of open communication, diversity, and accountability, I continually strove to enhance employee engagement and satisfaction. Some of my most significant contributions included: • Consistently maintaining corporate and regulatory compliance for all HR and employment programs, policies, and procedures. • Coordinating and executing corporate events as well as an enterprise-wide wellness program. Show less

    • United States
    • Education Administration Programs
    • 200 - 300 Employee
    • Human Resources Representative
      • Jun 2008 - Mar 2013

      I administered all human resources policies, programs, and procedures, including sourcing, prescreening, interviewing, and testing qualified candidates. This included creating and updating comprehensive personnel files with hiring, terminations, rate changes, and leaves of absences via hard copy and in HRIS as well as presenting monthly reports to executive management. I also generated detailed employee incident reports. Some of my most significant contributions included: • Consulting… Show more I administered all human resources policies, programs, and procedures, including sourcing, prescreening, interviewing, and testing qualified candidates. This included creating and updating comprehensive personnel files with hiring, terminations, rate changes, and leaves of absences via hard copy and in HRIS as well as presenting monthly reports to executive management. I also generated detailed employee incident reports. Some of my most significant contributions included: • Consulting with and advising employees and management on policy interpretation, company goals, benefits information, problem solving, and grievances. • Directing all facility activities including United Way Campaigns, Wellness Programs, Employee Milestone Anniversaries, Facility Summer Picnic, etc. • Ensuring accuracy and timeliness in payroll processing. Show less

    • Human Resources - Employment Administrator
      • Apr 2005 - Nov 2007

      Recruit qualified individuals for employment Accept and review employment applications Conduct interviews with hiring managers Schedule pre-employment physicals and start dates Facilitate weekly new hire orientations consisting of paperwork, explaining company benefits, policies and procedures, issuing safety gear and drivers test Coordinate company job fair, diversity trainings, and English as Second Language trainings Maintain employment diversity/statistical information by… Show more Recruit qualified individuals for employment Accept and review employment applications Conduct interviews with hiring managers Schedule pre-employment physicals and start dates Facilitate weekly new hire orientations consisting of paperwork, explaining company benefits, policies and procedures, issuing safety gear and drivers test Coordinate company job fair, diversity trainings, and English as Second Language trainings Maintain employment diversity/statistical information by trade and complete all EEO reports (applicants, hires, promotions, terminations) Create and place employment ads Enter all new hires into Viewpoint database system Show less

Education

  • Penn State University - York Campus
    Associate of Science - AS, Science - Business AdministrationHuman Resources Management Certificate

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