Susan Wurst
Director of Account Management at Haley Marketing- Claim this Profile
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Topline Score
Bio
Heather Stroh
I have had the pleasure of working with Susan for the past 10+ years. Susan is passionate about client service and ensuring her clients receive top notch service from her and her team. She is transparent and will work hard to deliver on service level expectations as your account manager. She provides sound recommendations and is solutions oriented. We have high expectations of our vendor partners and I can truly say that Susan exceeded our expectations at every level. She is a true partner and will get things done!
Sara Luchsinger, CSP
If having a champion in your corner who can provide solutions is important to you, Susan is the best. She takes feedback and acts on it quickly. She is a straight-shooter who always over delivers on her promises. I appreciate the relationship that Susan has with our company but know that she also has built a strong team that will take care of our questions and suggestions. Susan would always listen to ourr ideas and make improvements based on our suggestions. Our relationship with Tempworks was very strong while she was our account manager. Her knowledge of software and operations helped not only grow our business but strengthen our partnership. She kept us apprised of new innovations and made suggestions so that we could utilize our investment in software more efficiently. If you are looking for a problem solver who can get things done and improve the relationships with your clients, Susan is top notch!
Heather Stroh
I have had the pleasure of working with Susan for the past 10+ years. Susan is passionate about client service and ensuring her clients receive top notch service from her and her team. She is transparent and will work hard to deliver on service level expectations as your account manager. She provides sound recommendations and is solutions oriented. We have high expectations of our vendor partners and I can truly say that Susan exceeded our expectations at every level. She is a true partner and will get things done!
Sara Luchsinger, CSP
If having a champion in your corner who can provide solutions is important to you, Susan is the best. She takes feedback and acts on it quickly. She is a straight-shooter who always over delivers on her promises. I appreciate the relationship that Susan has with our company but know that she also has built a strong team that will take care of our questions and suggestions. Susan would always listen to ourr ideas and make improvements based on our suggestions. Our relationship with Tempworks was very strong while she was our account manager. Her knowledge of software and operations helped not only grow our business but strengthen our partnership. She kept us apprised of new innovations and made suggestions so that we could utilize our investment in software more efficiently. If you are looking for a problem solver who can get things done and improve the relationships with your clients, Susan is top notch!
Heather Stroh
I have had the pleasure of working with Susan for the past 10+ years. Susan is passionate about client service and ensuring her clients receive top notch service from her and her team. She is transparent and will work hard to deliver on service level expectations as your account manager. She provides sound recommendations and is solutions oriented. We have high expectations of our vendor partners and I can truly say that Susan exceeded our expectations at every level. She is a true partner and will get things done!
Sara Luchsinger, CSP
If having a champion in your corner who can provide solutions is important to you, Susan is the best. She takes feedback and acts on it quickly. She is a straight-shooter who always over delivers on her promises. I appreciate the relationship that Susan has with our company but know that she also has built a strong team that will take care of our questions and suggestions. Susan would always listen to ourr ideas and make improvements based on our suggestions. Our relationship with Tempworks was very strong while she was our account manager. Her knowledge of software and operations helped not only grow our business but strengthen our partnership. She kept us apprised of new innovations and made suggestions so that we could utilize our investment in software more efficiently. If you are looking for a problem solver who can get things done and improve the relationships with your clients, Susan is top notch!
Heather Stroh
I have had the pleasure of working with Susan for the past 10+ years. Susan is passionate about client service and ensuring her clients receive top notch service from her and her team. She is transparent and will work hard to deliver on service level expectations as your account manager. She provides sound recommendations and is solutions oriented. We have high expectations of our vendor partners and I can truly say that Susan exceeded our expectations at every level. She is a true partner and will get things done!
Sara Luchsinger, CSP
If having a champion in your corner who can provide solutions is important to you, Susan is the best. She takes feedback and acts on it quickly. She is a straight-shooter who always over delivers on her promises. I appreciate the relationship that Susan has with our company but know that she also has built a strong team that will take care of our questions and suggestions. Susan would always listen to ourr ideas and make improvements based on our suggestions. Our relationship with Tempworks was very strong while she was our account manager. Her knowledge of software and operations helped not only grow our business but strengthen our partnership. She kept us apprised of new innovations and made suggestions so that we could utilize our investment in software more efficiently. If you are looking for a problem solver who can get things done and improve the relationships with your clients, Susan is top notch!
Experience
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Haley Marketing
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Canada
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Advertising Services
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Director of Account Management
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Jul 2020 - Present
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TempWorks Software
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United Kingdom
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Software Development
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Vice President Account Management | Account Manager
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Feb 2012 - Mar 2020
• Managed a $7M portfolio of key national accounts while providing leadership to a high-performing account management team. • Streamlined account management processes and established new processes, ensuring consistency across all departments within the company. • Drove sales revenue by proactively performing account reviews to evaluate client demands, software utilization, and operational challenges, and to identify consultative selling opportunities for new products and services. • Established tiered pricing models, negotiated contracts, and coached team members on price quote and closing strategies. • Prioritized and resolved customer technical and service escalations while balancing customer urgency with company resources. Identified potential at-risk customers, providing assessment and recommendations for resolution to company leadership. • Led customer site business reviews and analyzed customer needs, providing revenue and non-revenue generating solutions and achieving conflict resolution.
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Bond International Software
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Software Development
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1 - 100 Employee
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Vice President, Technical Support and Account Management
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Nov 1996 - Feb 2012
Previous Positions: Vice President, Sales and Service Director of Implementation and Support Training Manager Trainer • Oversaw complex implementation projects with involvement in all aspects of the product lifecycle, from needs assessment through development, user interface, quality assurance, pricing, and deployment. • Collaborated with internal and external stakeholders to produce strategic long-term and immediate needs-based product enhancements. • Increased customer satisfaction by developing multiple customer enrichment programs, including onsite productivity analysis, train the trainer programs, W-2 and year-end close service, and onsite parallel and live week consulting. • Served as a technical and operational SME for sales representatives during prospect presentations and developed creative solutions to sales barriers.
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Education
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University of Wisconsin-La Crosse
Bachelor of Arts - BA, Mass Communications
Community
