SUSAN WILLIAMS

Administration Officer at SkillsIQ Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
Sydney, New South Wales, Australia, AU
Languages
  • English -
  • Some French (basic) -

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Frank Volckmar

Susan joined ReadSoft as EA to the CEO/Office Manager and assisted me and the team for 8+ years with a myriad of duties. Whether she was drafting speeches or presentations; organizing travel, staff and client events; liaising with suppliers and customers; coordinating office relocations; drafting our policies or managing HR administration, she handled it all with a calm demeanour and a professional presence. She was a wonderful contributor to our company culture and a much-valued member of the team. Much to her surprise, she was a humble yet deserving recipient of 2 MVP awards, as well as recognized internationally, for her contribution to the worldwide organization, as one of only 6 finalists in our

Sal Hijazi

Susan was our Office Manager at ReadSoft, a people person, and a pleasure to work with, her work was always making everybody else's job much easier. Always smiling and making sure everyone feels comfortable around the office; she is detail-oriented. It is almost infuriating how much she knows and can do: office budgeting, assisting, event planning, queries and complaints management, HR scheduling… She knows her way around the office like no one else and always our goto when we needed help;

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Experience

    • Australia
    • Education Administration Programs
    • 1 - 100 Employee
    • Administration Officer
      • Jul 2022 - Present

       A 3 month contract, twice extended and due to conclude in February 2023.  SkillsIQ Ltd is a not-for-profit, independent organisation, passionate about the role that skills and training play in supporting industry needs and committed to advocating for increased transparency and quality in education. SkillsIQ objectives include positioning Australia to respond to additional demands for skilled workers, through working to ensure that Vocational Education & Training opportunities provide skills that are relevant for jobs in industry and meet critical skills gaps and shortages.  My role is to provide general administrative assistance to the EA to the CEO, CEO, Research Director and Finance Director.  Regular tasks include processing expenses, catering, travel arrangements and online research.

    • Australia
    • Investment Management
    • 1 - 100 Employee
    • Company Secretarial Coordinator
      • Sep 2021 - May 2022

       A 6 month contract role, extended to 8 months.  Delivery of company secretarial services to the 75+ entities' Boards and internal Committees by undertaking yearly planning and Board Co-ordination.  Assisted with the preparation and timely delivery of Board and relevant Committee meetings documentation  Maintaining meeting administrator calendar; finalising and issuing Board papers; preparing the Matters Arising Report and following up action items with various stakeholders; ensuring all documentation was standardised and Board and Committee papers were consistent  Undertaking Diligent Boards account management and access to Board Books for all new Board/Committee members  Assisting with CoSec team activities, as required

    • Australia
    • Food and Beverage Manufacturing
    • Administration Coordinator
      • Mar 2021 - Sep 2021

       Permanent, part-time role assisting the CEO/Director with administration for her company and for two other companies owned by her and her husband  Event coordination  Facilities management  HR admin duties (posting job ads, letters of offer, candidate liaison)  Creation of invoices and quotes for merchants using Xero  Logistics coordination with kitchen staff and supply ordering  General liaison with restaurants, marketing and sales staff  Editing and writing of documents for the Directors  Reviewing contracts

    • 700 & Above Employee
    • Employment during 1st year of Covid pandemic
      • Jan 2020 - Feb 2021

      Employment during 1st year of Covid pandemic Jan 20 – Feb 21  January 2020 : I was advised that I would be required for a jury trial for a period of up to 6 months, from March 2020. All jury trials were postponed when we went into the first of the Covid lockdowns.  End of May 2020 : I was advised that I would be required for a replacement term of Jury Duty in July 21. I was not chosen at jury selection.  June 2020 onwards : As the first of the Covid lockdowns ended, I undertook part time work as a professional ballroom dance teacher (which has been my paid hobby for the past 28 years). This is an ongoing, activity done in my personal time (evenings and weekends).  August 2020 and October/November 2020 : Interspersed with teaching I was invited to become an HSC Trial Exam Supervisor (in August) and again worked as HSC Exam supervisor in October/November of 2020.

    • Australia
    • Non-profit Organizations
    • 1 - 100 Employee
    • EA to the CEO/Office Manager
      • Aug 2016 - Dec 2019

       Traditional EA role to the CEO - diary and email management, travel and appointments  Assisted the CFO with his Returning Officer and Company Secretary responsibilities (Chapter Council Elections and Board meeting organisation) – catering, travel, Board papers  Assisted 7 external Board members (particularly the Chair) – general liaison, support, travel arrangements  Improved office procedures, as my role had been vacant for the year prior to my arrival  Worked with COO and CFO on new office relocation and refurbishment of new office  HR functions – assisted with letters of offer, liaison with external HR provider, induction plans  Drafted the Employee Policy & Procedures Manual, as no comprehensive manual existed when I joined the organisation  Organisation of staff summits and staff events – travel, venue, catering Achievements at AIPM  Assisted COO and CFO with sourcing new office premises and coordinated the company move from CBD to North Sydney  Maintained continuity of support to four successive CEO’s/Acting CEO’s over 3.5 years

    • Contract/Temporary Assignments + short holiday breaks
      • Aug 2015 - Jul 2016

       Short term temporary/contract work and some holiday periods in between assignments  Short term temporary/contract work and some holiday periods in between assignments

    • Sweden
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Office Manager & EA to Regional Director APAC
      • Feb 2007 - Jul 2015

       Joined on a short-term contract in November 06. Subsequently offered permanent role.  Newly created role – approximately 70% office management and 30% EA duties  Staff of 10 in 2006, grew to a team of 27 in 2015  Ensured smooth running of the office and was the “go to” person for all administrative matters  Facilities management  HR-related matters. In conjunction with the Regional Director (RD) and Finance Manager, produced employment contracts, salary letters, bonus payments, change of employment documentation.  Co-wrote the Employee Handbook/Policy & Procedures Manual for the Australian company  Maintained effective and productive working relationships with ReadSoft worldwide management, plus RD’s 8 direct reports  National and international travel arrangements for entire team  Travel arrangements, and liaison with immigration lawyer, to obtain work visas for overseas personnel transferring to Australia, or visiting for work assignments.  Event planning o Yearly Kick-Off – an offsite, 2-day event for all staff, partners and families o Annual Client Open House o Staff and Partners Christmas Dinner  Tasked with finding new office premises in 2008. Found the premises, jointly (with RD) briefed the interior designers on fit-out required, then moved the office (in tandem with our internal IT Support) to a new location  In late 2014 ReadSoft was acquired by Lexmark International. o I was appointed to the international project team to facilitate the move of ReadSoft personnel from North Sydney to Lexmark’s Macquarie Park offices in February 2015 o Nominated by the RD to be a ReadSoft “Integration Champion” Achievements & Recognition at ReadSoft  Runner-Up to Most Valuable Player (MVP) - 2008  MVP Joint Winner – 2010  Nominated by management and staff for the worldwide award, “Colleague of the Year” – 2014  Winner of 2014 “Wild Card” to Hundred Percent Club event in Europe (six winners selected from 600 staff worldwide).

    • Australia
    • Higher Education
    • 700 & Above Employee
    • Executive Assistant to the Deputy Vice-Chancellor (Academic)
      • Mar 2004 - Aug 2006

       Joined on a short-term contract in March 04, then appointed to permanent staff in May 04  As the position of DVC (Academic) was a new one, my role was newly created.  Established and maintained a system of procedures for monitoring all activities within the office of the DVC (Academic)  Provided DVC with background and appropriate briefing materials in advance of every meeting  Monitored and recorded use of the University seal  Maintained effective and productive working relationships with the Vice-Chancellor’s office, UNSW senior management and my DVC’s 12 direct reports  Complex diary management (back-to-back appointments)  Travel arrangements for the DVC  Monitored all DVC’s mail and email, briefing on background to some and drafting responses where appropriate. Achievements at UNSW  Setting up new office systems and procedures on arrival and maintaining workflow, while awaiting additional staff recruitment in the DVC’s office  Closing up the office of the DVC in August 2006, following a major restructure of the University’s management and leadership teams, in which our roles were part of a large number made redundant

Education

  • North Sydney College of TAFE
    Certificate of Attainment in HSC
    1984 - 1984

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