Experience

George Andrie & Associates, Inc

• United States
• Advertising Services
• 1 - 100 Employee

• Lead CSR

  • Dec 2017 - Present



Mosaic

• France
• Environmental Services
• 1 - 100 Employee

• Human Resources Generalist

  • Nov 2015 - Dec 2017

  Provide human resources support in compliance with regulatory requirements, standard processes and best practices.Perform recruitment, hiring and on boarding functions to include effective sourcing of applicants, timely processing of applications, sound election procedures and adherence to best practices for hiring and on boarding. Coordinate completion of human resources related functions, including performance evaluations, workers compensation claims, unemployment claims, timekeeping, maintaining personnel records, and monitoring and/or reporting of human resources related data/information. Ensure benefits, FMLA and Leave of Absence processes are adhered to. Assist with employee relations issues and investigations.Assist with agency employee engagement and retention efforts.Assist with orientation and training of agency staff.



Sprint

• Non-profit Organizations

• Benefits Specialist II

  • Feb 2014 - Dec 2014

  Retrieved and logged voicemails from the Sprint Leave Management Group (LMG) Call Out line and e-mail inbox. Communicated action via written/verbal correspondence regarding FMLA related absences, Short & Long Term Disability and other leave of absences • Sent prompt notifications of expiring FMLA certifications for possible employee recertification when applicable. • Processed all necessary payroll adjustments. • Understanding of applicable federal, state and municipal leave laws for which employees may be eligible. • Experienced with coding in PeopleSoft Time & Labor and IEX/TotalView and detailed system knowledge of Virtual ETR, CAMP, Dashboard, DMSTurbo, Business Objects, and Micro-Strategy reporting. • Beneficial experience related to customer service with a broad knowledge of employee benefits.

• Workforce Specialist

  • May 2007 - Feb 2014

  Point of contact for Temple call center employees and Sprint Leave Management Group for all FMLA/STD and LOA related notifications, schedule updates, and general questions. • Answered attendance line and accurately coded and documented employee absences into Share Point and Total View System. • Processed all necessary payroll adjustments into PeopleSoft time and labor system. • Maintained multiple email boxes relating to time off requests and schedule exceptions. • Reviewed agent schedules to SCOM activity and make appropriate updates. • Monitored real time adherence data in IEX, maintain service and staffing levels. • Researched and resolved disputes to employees Virtual ETR’s.

• Human Resources Coordinator

  • Apr 2001 - Apr 2007

  Coordinated new employee orientation and open enrollment sessions. Researched and resolved employee benefits questions. • Administered leave of absence requests. Conducted HR database audits. • Tracked and reported headcount, turnover, and candidate data. • Maintained employee files, job requisitions, internal / external job postings. Facilitated background investigations, drug screening, and routed resumes to appropriate hiring managers.



Time Warner Cable

• Telecommunications
• 700 & Above Employee

• Human Resources Representative

  • 1990 - 2001

  Administered and maintained employee benefits for 350 employees for three cable systems in division.• Produced and analyzed report data, maintained file documents, assisted in coordinating employee functions, and conducted new employee orientation. • Responsible for all safety training and meetings. • Generated and verified a multiple payroll reports, maintained employee payroll files. Administered and maintained employee benefits for 350 employees for three cable systems in division.• Produced and analyzed report data, maintained file documents, assisted in coordinating employee functions, and conducted new employee orientation. • Responsible for all safety training and meetings. • Generated and verified a multiple payroll reports, maintained employee payroll files.