Susan Walshe
Inside Sales Representative at Quake Global- Claim this Profile
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Topline Score
Bio
Nicole Van Deusen
Susan Walshe is a hard working, loyal professional with a warm, friendly spirit. She is an exceptional account manager with strong multi-tasking and project management skills. Working with Susan, it was very evident that attention to detail and her commitment to her customers was a priority. Susan is a highly organized and process oriented worker. In addition to her sales and customer service skills, she also brings extensive training, operations and logistics experience to the table. Susan Walshe is pleasure to work with and I would highly recommend her to any organization that is seeking a loyal, hardworking performer with exceptional account management and customer service skills.
Liz Halderman
Susan is a well rounded team player, yet sticks out in a crowd. She has a unique edge to her becasue of her irish backround which has prooven to be an asset in closing sales deals with ease and confidence. She is a seasoned professional with enough savvy to sell an iglo to an eskimo, and a pleasure to work with. Susan would be an asset to any organization she associates herself with.
Nicole Van Deusen
Susan Walshe is a hard working, loyal professional with a warm, friendly spirit. She is an exceptional account manager with strong multi-tasking and project management skills. Working with Susan, it was very evident that attention to detail and her commitment to her customers was a priority. Susan is a highly organized and process oriented worker. In addition to her sales and customer service skills, she also brings extensive training, operations and logistics experience to the table. Susan Walshe is pleasure to work with and I would highly recommend her to any organization that is seeking a loyal, hardworking performer with exceptional account management and customer service skills.
Liz Halderman
Susan is a well rounded team player, yet sticks out in a crowd. She has a unique edge to her becasue of her irish backround which has prooven to be an asset in closing sales deals with ease and confidence. She is a seasoned professional with enough savvy to sell an iglo to an eskimo, and a pleasure to work with. Susan would be an asset to any organization she associates herself with.
Nicole Van Deusen
Susan Walshe is a hard working, loyal professional with a warm, friendly spirit. She is an exceptional account manager with strong multi-tasking and project management skills. Working with Susan, it was very evident that attention to detail and her commitment to her customers was a priority. Susan is a highly organized and process oriented worker. In addition to her sales and customer service skills, she also brings extensive training, operations and logistics experience to the table. Susan Walshe is pleasure to work with and I would highly recommend her to any organization that is seeking a loyal, hardworking performer with exceptional account management and customer service skills.
Liz Halderman
Susan is a well rounded team player, yet sticks out in a crowd. She has a unique edge to her becasue of her irish backround which has prooven to be an asset in closing sales deals with ease and confidence. She is a seasoned professional with enough savvy to sell an iglo to an eskimo, and a pleasure to work with. Susan would be an asset to any organization she associates herself with.
Nicole Van Deusen
Susan Walshe is a hard working, loyal professional with a warm, friendly spirit. She is an exceptional account manager with strong multi-tasking and project management skills. Working with Susan, it was very evident that attention to detail and her commitment to her customers was a priority. Susan is a highly organized and process oriented worker. In addition to her sales and customer service skills, she also brings extensive training, operations and logistics experience to the table. Susan Walshe is pleasure to work with and I would highly recommend her to any organization that is seeking a loyal, hardworking performer with exceptional account management and customer service skills.
Liz Halderman
Susan is a well rounded team player, yet sticks out in a crowd. She has a unique edge to her becasue of her irish backround which has prooven to be an asset in closing sales deals with ease and confidence. She is a seasoned professional with enough savvy to sell an iglo to an eskimo, and a pleasure to work with. Susan would be an asset to any organization she associates herself with.
Experience
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Quake Global
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United States
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Telecommunications
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1 - 100 Employee
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Inside Sales Representative
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Mar 2016 - Present
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Blue Sky Network
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United States
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Satellite Telecommunications
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1 - 100 Employee
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Inside Sales Manager
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2011 - 2015
My main responsibility entailed strengthening overall account growth and relationships. This role involves many aspects of account management, including oversight of project management, solutions delivery, help-desk support.Charged with developing and maintaining key relationships, account penetration and product adoption and oversight of project management and financial tracking of project related activities.• Supported sales team via new business development and proposal response. • Retained a $5 million client base while producing over $2 million in hardware sales along with additional subscribers and project work.• Helping to drive customer satisfaction through strategic and tactical understanding of customer goals and aligning those goals with our own. • Primary point of escalation relating to any and all account related activities, including: project management, solutions delivery, help-desk support and all financial activities.
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Customer Service Manager
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Jul 2007 - 2011
• Managed existing client base• Turned around unhappy clients into satisfied customers.• Worked internally with technical support and project managers to resolve issues• Managed inventory control to support sales operations• Developed and supported development of SOPs to drive business.
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Blue Sky Network
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United States
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Satellite Telecommunications
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1 - 100 Employee
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Sales & Customer Service Rep/Senior Operations Associate
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2004 - 2007
• Supported Sales operations• Developed quotations for complex multi-technology solutions for aviation.• Managed logistics for client requests both domestically and internationally• Provided Tier 1 technical support. • Supported Sales operations• Developed quotations for complex multi-technology solutions for aviation.• Managed logistics for client requests both domestically and internationally• Provided Tier 1 technical support.
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eir Ireland
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Ireland
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Telecommunications
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700 & Above Employee
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Client Partner Manager
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1998 - 2004
Eircom is the principal provider of fixed-line and mobile telecommunications services in Ireland with approximately 2 million customers. We have the most extensive network in Ireland both in terms of capacity and geographic reach.• Strong sales experience in the telecommunications, data, voice, PBX communications industry focused on channel and reseller development and account management.• Proven track record of developing sales through channel partners, building channel sales and driving corporate revenue• Over achieved on agreed quarterly revenue targets in line with company business objectives.• I have provided guidance in new product and system implementation best practices to ensure a high level of customer satisfaction.• Co-ordinate and administer all commission payments to a network of partners/resellers.
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Community
