Founder

• Sep 2018 - Present

Group Sales and Events Coordinator

• Jan 2016 - Dec 2019

Responsible for generating leads and soliciting new accounts, as well as developing and maintaining relationships with key clients to produce group and conference business for the Hotel. Other Responsibilities:• Track all group sales leads, and sales and revenue collected• Manage and update group sales database• Manage groups each season from initial proposal to close of sale, seating, and collection of payment• Responsible for setting up group contracts and room blocks• Plan, coordinate and oversee private receptions and events for group sales• Handle new inquiries via phone, email, and website, and respond with a quotation in a timely and accurate manner.• Input entries and bookings into the booking system (Events and Groups Sales)• Conduct site inspections on client’s request.• Organizes the logistics of Trade Shows participation – travel (flight, hotel, and car) and marketing materials• Prepare welcome letters for individual guests who are under group bookings as and when required.• Prepare invoice and follow-up on payment for Travel Agents. Ensure that updated availability chart is constantly sent out, on behalf of Sales Manager.• Assist Director of Sales with submission of proposals in Cvent, hotel planner and others. • Prepare event sheets for distribution with exact details and obtain signed documentation from all clients.

Junior Investigator

• Nov 2013 - Jan 2016

Responsible for the background screening applications of clients from numerous buildings or home associations. While delivering the greatest level of customer service.Other Responsibilities:● Prepare daily, weekly and monthly reports based on level of service & gross volume of closed applications.● Interact with client via written, electronic or telephone correspondence to address any screening related questions.● Gathers, verifies, and analyzes personal, professional, credit/financial, and educational documents; contacts other agencies, governments, and professional organizations to obtain and verify information.● Researches, obtains, and reviews data from various databases and information systems to verify information and/or check for inconsistencies related to applicant information.● Prepares letters, reports and written summary of findings; analyzes investigation results and draws logical and objective conclusions.● Responds to requests for information; assists outside agencies when appropriately requested to provide background information regarding previous applicant background investigation; answers applicant questions; refers requests or questions to managers, as appropriate.● Follow up on pending applications.● Internet Search.

Housekeeping Office Coordinator

• Mar 2012 - Nov 2013

Responsible for the coordination between Housekeeping, guests, employees and other departments, with regard to the Housekeeping operation. Ensure internal and external guests of the hotel are treated fairly and consistently in a timely manner, receiving high quality, personalized service, and an Engaging, Dynamic Guest Experience.Other Responsibilities:● Prepare daily worksheets for supervisors, day and evening room attendants.● Assign special duties to Room Attendants and House Attendants on their assigned floors.● Check the computer system throughout the day for an update of checked out rooms.● Ensure that there is a steady stream of ready rooms being returned to Front Office and all their requests are met.● Check on a daily basis the arrivals, departures and VIP report, liaise with Front Office for any special requests and forward any information to the Floor Supervisors.● Receive, log, assign and follow up on all guest requests graciously and all other phone calls received through Housekeeping● Spot check uniform standards and appearance of all Housekeeping staff reporting for duty.● Handle guest requests, inquiries and complaints with immediate action and thorough follow up and refer when necessary.● Clean and maintain the work area, materials and report defective materials and equipment to the correct department.● Ensure that all administration procedures are carried out according to company and hotel standards and maintain records as directed.● Promptly communicate any necessary information to the Floor Supervisors.● Ensure sufficient staffing according to forecasting.● Stock and issue supplies, maintaining a correct and efficient log and charge accordingly.

Food Server

• Dec 2008 - Nov 2011

Cleaned and organized eating, service, and kitchen areas.Maintained the beverage area, display cases, equipment, and order transaction area.Communicated with customers regarding orders, comments, and complaints.Other Responsibilities:● Prepares the tables, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparation tasks.● Staying updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items...etc.● Handle the table bookings, direct customers to their tables, presenting menus, suggesting dishes, assisting in drink selection, informing customers about food preparation details, communicating specific customer needs to the cooks.● Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.● Prepare mixed drinks for service to your customers table.● Properly open and pour wine at the table side.● Obtaining revenues, issuing receipts, accepting payments, returning the change. ● Assisting with special events as needed.● Greet all guests and owners warmly with an appropriate greeting.● Have some familiarity with basic cooking skills.

Hotel Room Attendant - Internship

• Dec 2007 - Apr 2008

Responsible for the overview of guest rooms, hallways, and public areas in the hotel. Service guest rooms daily in accordance with hotel procedures.Other Responsibilities:● Typical tasks include changing bed linens, replacing towels, general cleaning of all surfaces, and vacuuming, as well as more detailed duties for higher-end establishments, such as special bed turndowns.● Safe use of cleaning chemicals and equipment is required.● Clean the entire room before a new guest arrives.

Hotel Room Attendant - Internship

• Dec 2006 - Apr 2007

Responsible for the overview of guest rooms, hallways, and public areas in the hotel. Service guest rooms daily in accordance with hotel procedures.Other Responsibilities:● Typical tasks include changing bed linens, replacing towels, general cleaning of all surfaces, and vacuuming, as well as more detailed duties for higher-end establishments, such as special bed turndowns.● Safe use of cleaning chemicals and equipment is required.● Clean the entire room before a new guest arrives.